VIVIAN D. PINEDA
Address: Doha, Qatar
Contact Numbers: +974********
E-mail address: email@example.com
Oryx Rotana Hotel – Catering Secretary
(December 2014 – May 2016)
*Arranging appointments of Banquet & Conference Manager.
* Meet and Greet the Client.
*Oversee catered functions, in house and off site.
*Responsible for making the function space visually appealing and presenting the menu offering for the event.
*Responsible for the overall sanitation and cleanliness of the work areas.
*Responsible for consistently implementing the service standard and operating procedures in the banquet and catering service.
*Provide excellent customer service and ensure customer needs are met.
*Provide unique and creative ideas to enhance meeting & group experience.
*Be familiar with all current and upcoming event details.
*Assist the banquet manager with scheduling, training & performance management.
*Assist and support the conference service manager to provide excellent guest service.
*Speak with the other using clear and professional language, and answer telephones using appropriate etiquette. Oryx Rotana Hotel - Telephone Supervisor
(November 2013 – November 2014)
* Ensure that every call is attended and greeted politely in a professional manner as per the Rotana Standard
*Maintain an up to date knowledge of the Hotel and local services and communicate this to subordinates so they can supply information and respond to Guest queries
*Maintain an awareness of Guest profiles through Opera Guest profile system
*Establish and control the duty roster according to the business needs
*Report to the local telephone provider any faults or adjustments and changes in the communication equipment throughout the Hotel after checking with the Front Office Manager, Information System Manager and Chief Engineer
*Ensure the Front Office Manager is kept fully aware of any relevant feedback from either customers or other departments
*Ensure the department is manned fully at all times and every call is promptly attended
*Deal with any complaints, take action where appropriate and communicate this to the Front Office Manager and immediate Supervisors
*Ensure all wake up calls are made at the correct time, according to the Hotel standard
*Operate in a safe and environmentally friendly way to protect guests’ and employees’ health and safety, as well as protect and conserve the environment
*Comply with the hotel environmental, health and safety policies and procedures Oryx Rotana Hotel - Telephone Operator
(June 2011 – October 2013)
*Receiving and transferring calls.
*Checking the wake-up calls in OPERA and give it accordingly.
*Logging the guest’s request in FCS.
*Making courtesy calls to the guest for all completed job in FCS.
*Checking faxes, emails, or guest follow-up request, business call request etc.
*Data entry in VICAS as deem necessary.
*Handles restaurant reservation.
Pretty Lady Salon Group - Receptionist
Satwa, Dubai UAE
(May 2009- July 2010)
*Receiving telephone calls and taking reservations.
*Greet visitors and assists guest that are in for an appointment.
*Assist in preparing and administering office accounts and regular client’s record.
*Maintain inventory of salon products and replenishes stocks as necessary.
*Attend training, workshops and seminars as deemed necessary. Taj Palace Hotel (Sakura Restaurant) - Waitress
Deira, Dubai UAE
(December 2008- May 2009)
*Greeting the guest and assist them for designated table.
*Handed menu, taking guest’s order. Settling bills, doing daily sales report.
*Table set up, mis and place.
Al Manshar Rotana Hotel (Library Lounge) - Waitress Fahaheel, Kuwait
(March 2008- December 2008)
*Communicates directly to guest, presents menu, receive orders, places orders, and handles payment.
*Works toward the timely set up of the assigned Food and Beverage outlet, according to the meal settings and in line with the opening hours.
*Handles the guest greeting upon arrival and their seating through the hostess.
*Reports cleanliness and maintenance issues to the immediate Supervisor.
*Does the entire mise en place work according to the whole day service requirements. Jumbo Kingdom Floating Restaurant - Bar Waitress
Manila Bay, Philippines
(July 2005- December 2005)
*Complete opening /closing procedure in the restaurant.
*Breaking down goods, cleaning all equipments and returning to a proper place.
*Ensure the guest is served according company’s standard.
*Accept all the payments and doing daily sales report. Dakak Park Resort Hotel - Martini Girl
Dapitan City, Zamboanga Del Norte, Philippines
(March 2003- March 2005)
*Setting the bar, ensuring the cleanliness of the area.
*Maintaining the wine glasses.
*Greet the guest when they arrived, serve the drink.
*Familiarizing the recommended drinks and wines.
*Refilling drinks when it’s requested.
Knowledge in OPERA PMS (Property Management System), FCS (Federal Computer System), VICAS (Visitor Identification Capture and Archiving System), Microsoft Office Word 2007, Microsoft Office Excel 2007, Microsoft Office Outlook 2007, Oasys2010, FBM (Food Beverage Materials System), WorldCard, iTiger System, Avaya OSPC, Entire TEC HSIA Management, Respak (for restaurant booking) LANGUAGES KNOWN:
Tagalog, English, and Japanese
Sta. Catalina College Legarda Manila
Manuel L. Quezon Universtiy Quiapo Manila
Cross Training as Business Center Secretary Oryx Rotana Hotel March 19, 2013- April 12, 2013
Cross Training as Engineering Secretary Oryx Rotana Hotel December 9, 2012- February 5, 2013
Ronnefeldt Tea Academy Al Manshar Rotana Hotel
April 2, 2008
The Orientation Program Al Manshar Rotana Hotel
March 25, 2008
Young Professional Academic Training U.P. Diliman Q.C January 13, 2007
Creating Effective Professional Image in the Corporate World U.P Diliman Q.C December 10, 2006
Basic Stewarding Nautical Options Training Institute of the Philippines Inc. January 2, 2006- April 6, 2006
On the job Training Far East Hotel
April 10, 2006- July 16, 2006
Seminar workshop on Integrated Hotel and Restaurant service Power Institute of Hotel Administration
September 18, 2006- October 22, 2006
Basic Safety Training Far East Maritime Foundation Inc. May 1, 2005- May 24, 2005
Birth Date: December 02, 1979
Birth Place: Quezon City
Religion: Roman Catholic
Civil Status: Married
Ms. Jennifer Lass Pasaquian
Oryx Rotana, Doha, Qatar
Tel. no: +974********
Mr. Pierre Zayoun
Al Manshar Rotana Hotel, Fahaheel, Kuwait
Tel. no: +965*******
Ms. Audrey Caroline
Director of Banqueting & Conferences of Oryx Rotana, Doha, Qatar Tel. No: +974********