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Manager Customer Service

Athens, TX
December 31, 2019

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Khaliq Bailey

Cell Phone: 254-***-**** / Email:

**** ******* *****, *******, ***** 76543

Professional Summary

I am a dynamic and motivated professional with a proven record of generating and building relationships, managing projects from concept to completion, designing educational strategies, and coaching individuals to success. Skilled in building cross-functional teams, demonstrating exceptional communication skills, and making critical decisions during challenges. Adaptable and transformational leader with an ability to work independently, creating effective presentations, and developing opportunities that further establish organizational goals.


Inventory management -Detail Oriented

Multitasking -Quick Learner

Guest relations -Proficient in cash management

Excellent judgment -Strategic Sales Knowledge

Customer service -Training development aptitude

Money handling -Goal Oriented

Friendly demeanor -Strong Interpersonal skills

Critical thinking -Exceptional time management skills

Microsoft Excel

Team leadership

Work History

1)Olive Garden Killeen,Tx Specialization Manager 11/2014-07/2018

- As a specialist manager I was subordinate to the general manager, being in charge of both back and front of the house responsibilities.

Developed new process for employee evaluation which resulted in marked performance improvements.

Implemented marketing strategies.

Immediately resolved issues with patrons by employing careful listening and communication skills.

Pitched in to help the host, waitstaff and bussers during exceptionally busy times, especially the dinner hour.

Ensured that the restaurant was compliant with all federal, state and local hygiene and food safety regulations.

Received, inspected and logged all products for accuracy of shipment, temperature and quality.

Supervised, trained and developed team members in accordance with company policies and procedures.

2)Olive Garden Killeen,Tx Host 11/2014-07/2018

Quickly set up and cleared tables and stocked all service stations.

Supervised, trained and developed team members in accordance with company policies and procedures.

Kept cases and shelves clean and well stocked.

Maintained competitive pricing and achieved targeted sales.

Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.

Continually monitored dining rooms for seating availability, service, safety and well-being of guests.

Provided friendly and attentive service.

Swept, wrapped silverware and performed other tasks to help the dining room operate in an efficient manner.

Effectively listened to, understood and clarified guest concerns and issues.

Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.

Kept facility compliant with health codes, sanitation requirements and license regulations.


1)Cisco Community College, Cisco, Texas Associates of Arts Psychology. 2018.

2)Killeen High School, Killeen, Texas High School Diploma. 2017.

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