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AV / IT Specialist

Dover, DE
December 31, 2019

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Mark Kennedy

302-***-**** Citizenship: United States of America

Professional Summary

An experienced AV/IT professional, with strong technical, customer service and administrative skills; seeking a position in government related media technology offering new growth opportunities, and professional challenges. Skills & Abilities

Exceptional Customer Service AV/IT Systems Design

Procurement & Project Management Audio Visual Production

Technology Budgeting & Planning Media Technology Consulting

Web & Digital Signage Design Control System & VTC Operation Work History

03/2005 – PRESENT MEDIA SYSTEMS COORDINATOR – Reporting to Director of Information Technology Kent County Levy Court – Dover, DE,

Prepare RFP’s and budgets for the annual maintenance and procurement of media technology systems.

Lead, participate in, and coordinate meetings as the lead AV/IT expert, providing guidance and strategy to customers and senior management.

Coordinate, train and give direction; on operations, policies and procedures; to help desk technicians providing backup AV support services for integrated and portable AV/IT systems.

Purchase, maintain, operate, install, program and train staff on all county owned media technology equipment located in the County's auditorium, studio, and conference spaces including; video cameras, microphones, VTC units, servers, computers, DSP units, lighting, digital displays, imagers, recorders, control systems, projectors, digital signage boards and switchers, annotators, assisted listening, receivers, PA’s, transmitters and headsets.

Research, evaluate and recommend new AV/IT technologies to senior managers regarding the integration of these technologies into the existing network infrastructure.

Determining meeting requirement needs for conferencing, collaboration and distance learning; including providing guidance on the equipment selection, scheduling, and space accommodation needs;

Provide training, documentation and guidance to end users on the operation of audio-visual and presentation equipment, including collaboration and interpretation technologies, and software.

Provide technology planning, customer service and oversight for video conferencing and public meeting events.

Record weekly webcasts of County Council meetings for live viewing and on-demand playback.

Produce public service announcements and staff training videos, including; outlining, messaging, storyboarding, scripting and editing; graphics design, animation, audio, and lighting. 04/2001 – 04/2004 EVENT TECHNICIAN – Reporting to the Manager of Event Technology Marriott Eastside Hotel & Conference Center

Provided technical services for daily conferences and events including the set-up, maintenance and operation of audio visual equipment such as video cameras, mics, amps, speakers, lights, mixers, monitors, computers, projectors, audio recorders, screens, satellite down-links and video conferencing systems.

Assisted in the planning of audio visual requirements for client conferences and events. Education


St. John’s University – New York, NY


Institute of Audio Research – New York, NY

Mark Kennedy

302-***-**** Citizenship: United States of America Accomplishments

Prepare procurement documentation, design specifications, briefs, presentations, reports, correspondence, and provide project oversight for the installation of state-of-the-art AV/IT systems in the Kent County Emergency Operations Center, Kent County Public Library, and Kent County Recreation Center, Kent County Administration Complex (2006, 2010, 2016, 2017, 2019) – Dover, DE

Prepare procurement documentation, design specifications, briefs, presentations, reports, correspondence, and provide project oversight for the installation of a live cable broadcast studio for the City of Dover (2016). – Dover, DE

Tasks and Responsibilities Included:

Work directly with stakeholders and department directors in preparation, publishing, reviewing, and awarding of RFP/RFQ’s.

Conduct and lead needs assessment and site survey meetings.

Create project pricing targets, calculations, and expectations.

Outline, write, collaborate, review and publish Requests-For-Proposals (RFP/RFQ) and official correspondence for thoroughness, accuracy, compliance, layout, effectiveness of communication, in accordance with legal, policy and technical guidelines.

Used word processing, desktop publishing, and graphic design skills to produce (RFP/RFQ’s) in print and online.

Independently defined, scheduled, and manage the RFP/RFQ process, from publishing to project completion, on multiple projects simultaneously.

Lead proposal meetings, and site surveys, with prospective and successful contract awardees.

Oversaw the RFP process, coordinating internal and external efforts, and ensuring all procurement rules, and timelines are met internally and externally.

Reviewed proposal submissions for compliance, pricing, calculations, deliverables, technical design, and project timelines.

Manage the RFP review and awarding process, including assembling review panels, creating official scoring documentation, writing and presenting award recommendations.

Coordinate with outside vendors/subcontractors in negotiating project schedules, completion dates, and allocating internal resources based on project timelines.

Create, issue, and manage change orders; maintain action lists for all projects, and ensure project documentation is up to date and accurate.

Perform quality check of all systems and provide staff training at the end of each project.

Coordinate project closeout meetings, and transitioning.

Assist installation contractors on-site with the commissioning of equipment during new installs. Mark Kennedy

302-***-**** Citizenship: United States of America Technical Proficiencies

Provide oversight, testing, commissioning, analysis, optimization, high-level technical advice, guidance and direction of systems requiring advanced levels of understanding of audio and video hardware, software, networks, and enterprise network architecture including. o Video / Web Teleconferencing (Skype, WebEx, GotoMeeting, ClearOne) o Webcasting (Extron, MediaSite, Vaddio, YouTube Live, Facebook Live, TelVue) o DSP’s (ClearOne, BiAmp)

o Control and AV Network Architecture (Crestron NVX, Extron) o Networked Presentation Systems (Projectors, Audio, Lighting, Digital Signage)

Provide expert knowledge of AV/IT devices, including: o Displays

o Video Cameras

o Audio Equipment (Microphones, DSP’s, Speakers, Recording, Listening and Amplification) o Telepresence Equipment (PTZ Cameras, Servers, Codecs, VOIP, Touch Controls) o Projectors.

Research, plan, and procure new designs, devices and configurations for integration into the enterprise network, using knowledge of the performance characteristics and network interconnect points to ensure effective integration and optimal network performance.

Maintaining/creating technical documentation and expertise in all areas of the AV systems network, hardware, and software interconnection and interfacing, including: o Codecs, audio / video switchers, AV control systems, AV devices (monitors, microphones, cameras, mixers, and amplifiers), and video conferencing bridges.

Onsite/Remote/Emergency troubleshooting experience.

Ability to learn, configure, and setup a variety of computer equipment, electronics, and switchers.

Experience with Crestron/ Extron, Crestron Simpl+, Crestron Toolbox, Clearone / Biamp DSP.

Basic web development experience (HTML, Visual Studio, Umbraco CMS)

Good understanding of RS232, Networking, TCP/IP, SIP/QoS

Experience with – RJ45/CAT6, RS232, BNC, Audio/Video Connectors.

Experience designing various AV systems (AV Network, Control, Streaming, Digital Signage, PA Systems, Paging, Security Surveillance, AV Recording and Editing, CCTV, Video Conferencing, Audio Conferencing, Displays, Monitors and Projectors).

Experience integrating/controlling video and audio-conferencing systems.

Experience reading CAD and Design/Drawing packs.

Documenting/Reporting hardware failures and managing repairs and RMA requests.

Strong technical communication skills (written and verbal).

Extensive experience running live production consoles (video and audio).

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