Bianca Simmons

***** ******* ** *** ***, Kansas City, MO 64114 (Willing to relocate) 816-***-**** ada6km@r.postjobfree.com

EDUCATION—

The University of Kansas, Lawrence, KS Expected August 2020

Bachelor of General Studies, Psychology

Minor, Sociology

Overall GPA: 3.0

Relevant Coursework: Abnormal Psychology, Intimate Relationships, Cognitive Psychology, Child Development

RELEVANT EXPERIENCE—

Human Resources Information Systems Specialist September 2017—Present

YRC Freight, Overland Park, KS

Completed transition of merging company-wide HR data from Peoplesoft to Oracle

Coordinates with payroll department to ensure the accuracy of employee pay rates and salary adjustments

Audits and updates data such as new hires, terminations, promotions and leave of absences in Oracle

Identifies problems with database management policies and provides input into their revision

Insurance Verification/Prior Authorization Specialist December 2016—August 2017

BriovaRx, Overland Park, KS

Initiated test claims for specialty medication and verified patient coverage and personal health information

Managed consistent communication with medical offices to process prior authorizations

Spearheaded special project as sole point of contact for Optima Health to complete prior authorizations and high dollar overrides

Assisted supervisor with answering team questions and resolving claims issues

ADDITIONAL EXPERIENCE—

E-Commerce Representative December 2015—December 2016

USA800 Inc, Lawrence, KS

Responded to customer inquiries and requests via email, chat and social media for Schwan’s Home Service

Selected to train new hires and coach employees on the production floor

Resolved issues with orders, changing service dates and customer complaints

Achieved team metric of sending 100 emails per day consistently

Customer Service Representative November 2014—December 2015

General Dynamics Information Technology, Lawrence, KS

Enabled positive relationships with customers by facilitating health insurance applications

Achieved metrics for number of calls handled per day and was selected to assist with floor support after six months

Expedited third-party insurance claims to address incorrect personally identifiable information and premium costs

Contact this candidate