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Human Resources Generalist

Pomona, CA
December 31, 2019

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**** ******* **., ****** ** *****



Seeking a position in my career of choice, Human Resources. My skills and ability make me an excellent candidate for a position within the Human Resources Department. I have excellent communication and people skills and I am fluent in English and Spanish.


NFI is a third-party transportation and distribution company with 2500 employees in California within a multi-unit environment.

01/2017-Present NFI Industries Chino, CA

Human Resources Generalist (Promoted from HR Coordinator to HR Generalist)

01/2016-01/2017 NFI Industries Chino, CA

HR Coordinator

Rideshare Program Administration – Designed and administer company’s rideshare program. Designed plan to help promote rideshare initiatives, monitor program in order to comply with Rule 2202. Responsible for annual update and adjust plan as necessary. Improve AVR annualy to ensure compliance. ETC certified training 06/09/2016.

Talent Acquisition – Conduct phone screens for hourly position, extend job offers and ensure onboarding process is complete (background checks and drug screening). Attend job fairs and assist with talent acquisition needs for new business.

New Hire & Benefit Orientation – Present new hire orientation for new hourly and exempt employees, update orientation as needed based on changes to procedures. Orientations conducted in English and Spanish. Conduct benefits orientation at the time of eligibility for new hired employees and for employees converting their employment from temporary to full-time status. Maintain benefit packet with most recent information.

I9 Process – Use of E-Verify process for new employees, update I9 forms as documents expired, and maintain record keeping of forms for active and terminated employees.

Employee Relations – Work with general managers and supervisors in the resolution of employee grievances. Coach supervisors in the interpretation of policies. Recommend corrective actions based on the level of grievance. Conduct investigation on claims of harassment or other incidents to ensure conflict is documented and resolved. Participate in developing employee events to ensure a positive work environment. Attend and assist general managers in the coordination of town-hall meetings to maintain open door communication with employees.

EDD Administration – Respond to unemployment claims and represent company in hearings. Collect from business units all related documentation on terminations (voluntary and involuntary) to ensure all information is accessible in order to respond to claims timely and accurately.

HR Reports – Maintain monthly turnover report and compensation reports.

Leave of Absences – Work closely with Leave of Absence Coordinator to ensure leave of absences are in compliance with company policy, FMLA and ADA.

Exit Interviews – Meet with employees that are exiting the company to collect the reason why the employee is departing, collect and maintain data for turnover report and escalate information to HR Director for further action.

Training – Train new and promoted managers and supervisors on HR best practices to ensure managers and supervisors comply with company policies and employment regulations. Trainings cover information on company policies, time-clock responsibilities, leave of absences, performance evaluations, and safety procedures.

HR Projects – Train managers and supervisors in performance management system, alternative work week process, support start-up of new operations, and employee onboarding process.


Customer Service Representative

Provided Customer service for multiple accounts which included resolving customer issues, billing, orders processing, creating bill of ladings, assist truck drivers, schedule inbound and outbound shipments, new customer startups, lean projects, KAIZEN projects, setup new process for improvement. Experienced on WMS systems such as Citrix, Foursite, Exceed, Yardview management system, AS400, SAP system, Navitrace and EDI.


2013-2017 University of Phoenix, BS in Business Management with a concentration in

Human Resources Ontario, CA

SHRM – Current HR Certification in Progress

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