Continuity in career-path as a Business Analyst leveraging vast experience of product knowledge and industry best practices providing leadership and applying critical decision-making.
Strong oral and written communications skills and analytical strategist possessing quantitative, risk management with expert problem solving ability.
Interfaces/interacts with business customers acting as liaison between Development, Data Modeler, BI teams and stakeholders ensuring and securing solid sponsor relationship.
Gathers, authors, defines, vets, updates and tracks business or system requirements via quality center and excel spreadsheet.
Provides high-level training to business power users specific to UAT document and scenarios based on new business process and system requirements using multiple methods.
Extensive communications to project manager, business customer and sponsors outlining status and progress
Identifies reporting universes, number and types of reports, user pools for use of SQL and Business Objects
Documents and stores knowledge, applies change management, data mapping, data analysis and production of statistical models and process artifacts adding to a Share point or knowledge-link site.
Agile, Scrum and Lean methodologies applied for Project Management.
Works closely with Process, BI and Development teams to achieve successful systems integration and migration, process engineering, re-alignment, data governance & applications decommissioning.
Experience in Credit Risk, AML and Dodd-Frank Act
SUMMARY OF BUSINESS ANALYST EXPERIENCE
Homestar Financial Corporation (HFC), Gainesville, GA 30501 July 2018 – Present
Sr. Business Analyst
Meet with the project sponsor, project manager, stakeholders, and Portfolio Manager to review project requests / proposals to determine the requirements, value proposition, business case, and benefits. May oversee the work of less experienced analysts. Contributes to large complex projects. Work is generally independent and collaborative in nature.
Clarifies the business problem we are trying to solve and why we need to act.
Gather, interpret, define, clarify, and document specific project requirements, user stories, and use cases in the Business Requirements Document (BRD) specification
Evaluate requirements and solution design and then translate them into practical, effective test plans / scenarios
Partner with the Project Management team to define the project scope, success criteria, objectives, and deliverables that are aligned with business strategy and objectives
Effectively identify and engage all stakeholders to reveal and document requirements
Review incoming project requests to determine the requirements and value proposition
Work with the project team to develop and define the Quality Management Plan definition preliminary test plan
Develop / document test cases / scripts
Work with the users to define and document the User Acceptance Test (UAT) Plan and assist / support them during the UAT
Define and document integration test plans and performance (or load) test plans
Develop and document policies and procedures
Develop and document business and system process work flow diagrams
Perform tests as required
Evaluate project change requests and provide feedback to the project manager
WIPRO BPS Atlanta, GA 30305 Oct 2016 – Dec 2017
Sr. Business Analyst
Evaluate current business methods, processes, analysis and trending and identify opportunities to reduce costs and risks through promotion of technological resources
Identify opportunities to enhance business reporting and collaborate with business leaders to design and implement process improvements, quality reviews and reporting solutions
Work with business leaders and internal/external stakeholders to document all business requirements including applicable process maps, flow charts and technical approach documents
Lead working sessions with business leaders to define key performance indicators (strategic and tactical)
Drive direction of core reports and act as subject matter expert for key performance indicators
Act as steward for calculations and metrics that are owned by areas to ensure accountability and consistency of data
Manage the assignment of documented report requests to Systems Analyst
Responsible for final department QC of reporting and performance dashboards to support business functions, Vendors and Clients and aids in implementation
Obtain and track business approvals of requirements and final reporting
Follows reporting standards to ensure data quality, availability, reliability and delivery of high quality professional presentation
Participate on projects that enhance automation, reporting and analysis
Support testing of system upgrades and implementation of new systems
Attend and participate in meetings with clients, investors and vendors to develop reporting strategies and to ensure accurate reporting
Ensure all reports are scheduled, retriggered or generated based on SLA’s or business owner needs
Manage the Report Delivery Monitoring Tool for Servicing related reports
Work with business leaders to perform annual report audits and recertification
Review new client, investor and vendor contracts to ensure all default reports are developed and delivered
Ensure responses to internal and external audit requests are complete, comply with established guidelines and are submitted within required timelines
Monitor investor announcements and work with business and Change Management team to implement reporting changes as required
Support the generation of routine reports
CapTech Ventures. Charlotte, NC 28273 May 2016 – September 2016
Support the day-to-day needs of Mortgage Lending by providing data analysis, project deliverables, risk management and operational needs to achieve strategic objectives.
Perform analysis of findings and trends using statistics, modeling, process documentation and profitability analysis.
Work with the technology team and end users to add and create updates to the Empower LOS.
Determine and recommend the most appropriate response to identified complex problems, issues and/or defects by assessing impact and prioritization.
Collaborate with stakeholders, including but not limited to, Origination, Servicing, Secondary Marketing, Mortgage Lending Administration, Enterprise Risk Management, Model Risk Management, Internal Audit, external auditors and consultants to elicit business needs, gather requirements and offer solutions.
Execute projects, analyses and reports across a geographically dispersed team, under the direction of senior analysts and senior leadership; maintain accurate documentation of reporting requirements, statuses, issues and milestones.
Monitor profitability and make recommendations for growth and/or contraction to improve profitability.
Develop competitive industry studies; benchmark the performance of our key performance indicator (KPI) metrics and key risk indicator (KRI) metrics.
Prepare in-depth cause and effect analyses on complex financial, operational and credit issues.
Effectively summarize and present findings and project results to Mortgage leadership.
Analyze mortgage data to develop insights and make recommendations on areas for optimization.
Demonstrate an organized, efficient, detail-oriented and creative mind in all work activities.
Conduct credit analyses using advanced methods and tools of aggregated data provided by lenders, clients of the organization, or other sources of data.
Examine risk elements of proposed deal, purchase, or existing relationship with a client and make recommendations to management regarding continuing to closure, or additional credit enhancements needed to make deal more acceptable.
Create or assign credit scores to aggregated data from multiple loans based on the company's proprietary underwriting or loan origination software.
May take lead in maintaining data integrity of proprietary credit rating or underwriting applications and assist as a business-end user in their systems enhancements.
Research value frauds and patterns, initiate and contribute to new tools for detecting value-related fraud. Make recommendations for new policies to minimize fraud and control other risks more effectively.
Develop model approaches to new credit enhancement and risk sharing agreements. Work with business unit management to determine appropriate strategies for entering new mortgage markets with high model uncertainty.
Advise marketing staff or customers about corporate credit policies and counsel them to adopt practices that assure better chance of success in deals or transactions.
SunTrust Mortgage Corp. Charlotte, NC 28273 May 2010 – September 2015
Applies leadership and oversight to underwriting teams concerning mortgage fulfillment and servicing.
Full understanding of Project life cycle and Software Development lifecycle including Agile/Waterfall frameworks.
End user experience and system design of Income Calculation tools, Bank document repository & record tracking, automated underwriting engines, AVMs, Desktop reviews, Fraud guard, Choice point, Core logic and other tools ensuring salability of loan
Liaison between IT and Business as it relates to translation of business requirements to system specs.(i.e. use cases, user stories, excel, HP Quality center)
Business Requirements Development and business process mapping experience.
Proficient with Microsoft Office (Excel, Word, PowerPoint and Visio).
Deep understanding of underwriting complex loan products within compliance of investor and/or agency guidelines up to 1 million dollars. (i.e. Jumbo, FNMA, FHLMC, VA IRRLS, HARP, Doctor Loans, etc.)
Excellent time management and organizational skills enabling underwriting turn times in accordance with service level agreements
Provides required services and correspondence to internal business partners as needed (i.e. lock desk, secondary, originators, processors, field offices, legal, insurance providers, appraisers, third party mortgage companies, borrowers, title companies, etc.)
Fulfills mandatory compliance obligations via monthly company courses (i.e. AML, SAFE Act, Reg Z, Reg O, document retention, etc.,)
Critical thinker with strict adherence to deadlines and professional management of special projects.
Responsible for thoroughly analyzing & underwriting closed loan files with intent to resolve deficiencies that would otherwise enable secondary market salability. This included multiproduct and cross channel originations (i.e. retail & correspondent loans
Run weekly SQL queries to identify FNMA and FHLMC loans with foreclosures or bankruptcies.
Performed due diligence and re-underwrites and identification of missing documents based on AUS or manual underwrites requirements
Responsible for assessing Bank’s current processes, policies and procedures ensuring sufficient adherence to compliance, federal regulations and multi-guideline mastery
Analyzed internal departmental workflows performing enterprise level comparisons for architectural assessments on various projects.
Coordinated SME interviews, analysis of business process hierarchy, creating and deployment of content material, identifying training opportunities for existing staff and overall coaching and development for the Quality Control Department.
Assisted in writing policy and procedure in accordance with Dodd-Frank Act.
Worked closely with Shipping, Secondary and Legal teams in obtaining and reviewing additional missing documents and providing feedback on exceptions identified during re-underwrite.
American Honda, Alpharetta, GA January 2007 - May 2010
Inventory Control Business Analyst
Work on projects with distributors to ensure organizational purchases of goods and materials satisfy customer or production needs
Interpret and implement significant details from reports on consumer trends and spending.
Work with buyers or manufacturing to determine what items are required.
Ensure safely and compliance with all established safety rules and practices.
Interpreted company policies to workers and enforced safety regulations.
Established and adjusted work procedures to meet production schedules, using knowledge of capacities of machines and equipment.
Recommended measures to improve production methods, equipment performance and quality of product.
Suggested changes in working conditions and use of equipment to increase efficiency of shop, department and work crew.
Structured and maintained a customer satisfaction along with time management.
Supervise inbound and outbound checkers, shipping and receiving clerk
Conduct inventory cycle counts
Manage warehouse flow setup.
Mortgage Professional Solutions Atlanta, GA. July 2004 - January 2007
Mortgage Process Manager
Processing loan files in the Empower LOS by verifying income, employment & residency & updates to AUS (DU & LP).
Thoroughly reviewed all aspects of the loan in preparation of underwriting.
Ordering loan docs, payoffs, title, appraisal, subordinations, HOI, flood etc.
Performing verifications & reverse searches via use of 3rd party vendors and or external sites.
Maintaining and managing a large pipeline.
Oakmont Mortgage Atlanta, GA. May 2001 - September 2003
Part-Time Loan Processor 2
Processed loan the data & documents derived from the initial 1003 & Borrower[s].
Data entered info via use of Calyx Point & DU & LP to prepare for underwriting.
Ordered appraisal, titles, flood, homeowners insurances etc.
Ordered & executed pertinent loan docs while providing customer svc to all relative parties & internal departments.
Maintained & managed pipeline of 30+ loan files.
UPS Atlanta, GA October 1999 - January 2004
Responsible for coordinating the day-to-day dock.
Analyzes operational data to understand productivity, service, and quality targets.
Works with the service center management team to carry out action plans and improve service level results.
Conducts meetings with the operations team to communicate performance results and to reinforce safety and quality expectations.
Oversees hourly employees.
Managing dock operations, observes and monitors dock work practices and documents safety and quality issues.
Coach dockworkers, reviews their performance metrics monitor production levels and hours.
Analyzes operation plans to schedule drivers workers based on workload projections and adjusts staff for high priority shipments.
Determine employee-training needs and provide feedback and support.
Conduct performance evaluations and resolve individual and group performance issues.
United States Marines Corps August 1990 – November 1998
Prepares supplies and equipment for embarkation and performs various Force Deployment Planning and Execution functions to support the movement of personnel, supplies, and equipment via all modes of transportation using commercial and military assets, at all levels including unit and joint operations.
Trained in the application of Automated Information Systems that are utilized throughout the Defense Transportation system to account, track, and interface movement data with load planning programs and to support the process and In Transit visibility.
Trained to prepare aircraft and ship load plans that meet organizational requirements.
Assist with the preparation, planning, and execution of strategic mobility plans in accordance with the Time Phased Force Deployment Data used to deploy and sustain forward deployed forces.
Performs multiple logistics and administrative duties within the section.
Compile and maintain logistics support data, compute combat logistics support requirements, and coordinate combat logistics functions in support of operations and deployments.
SunTrust: MBA Certification: Mortgage Banking Fundamentals and Underwriting Essentials via Mortgage Banking Association
SunTrust: Facilitated training leadership and provided new process implementation Due Diligence Dept.’s policy and procedures.
Mortgage Professionals Solutions DBA DD Underwriting: Received promotion to Processing Team Lead/Implementation Specialist within 6 months of employment.
US MILITARY: Received letter of appreciation for outstanding work for a specific duties & certificate for outstanding performance in general duties.
MBA Certification: Mortgage Banking Fundamentals and Underwriting Essentials via Mortgage Banking Association
B.A.S. Administrative Management Clayton College and State University Information Technology
A.A Business Administration Morehouse College
Marine Corps Leadership School
UPS Supervisor Training Course
ADDITIONAL JOB SKILLS
DataTrac, Calyx Point, Encompass 360, Empower, LP/DU, Loan Builder, Microsoft Word and Excel, Core logic reports, PowerPoint, and Excel & Mortgage Industry Standard Guides/FNMA Guides etc.