Manager Customer Service

Location:

Posted:

December 31, 2019

ROSA L VILLARREAL

El Paso, TX 79936

OBJECTIVE:

To obtain a position where my current administrative skills will be of use and at the same

time gain the experience and knowledge required to be an efficient and proficient

employee. Able to work under pressure, meet deadlines, and work as a team member or

team leader.

EXPERIENCE

7/17/1993-7/31/2013 Union Finance Co

Office Clerk/Assistant Manager

Greeting customers with excellent manner

Process applications for personal loans

Posting payments for customers

Responsible for contacting customers regarding account collections and past due accounts

Mail customer statements or receipts in a timely manner

Responsible for employees time cards and payroll distribution through payroll service

Prepare daily withdrawals and deposit transactions in order to maintain sufficient cash for better customer service.

Review new loan applications for accuracy and recommend approval or disapproval

Perform a daily balance at the end of each day and ensure that the business closing procedures are complied

SKILLS

Operate computers with Microsoft Word, Excel and Quick Books

Type 55 WPM, operate 10 key by touch

Bilingual English/Spanish with ability to translate

Skill at learning new concepts quickly

Operate Xerox copier and a fax machine