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Customer Service Administrative Assistant

Charlotte, NC
December 31, 2019

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Cheyna Hodge

**** *** **** ******

Charlotte, NC 28214



I am an administrative professional with exceptional administrative, logistics, and warehouse expertise. I am well versed in office tasks including – computer knowledge, organizational abilities, business intelligence, database program use and customer service skills

Work Experience

Facility Team Leader

3/2018 – Present Red Classic Transportation, Charlotte, NC

Logistics Customer Service Specialist

1/2017 – 3/2018 Red Classic Transportation, Charlotte, NC

Acts as the main point of contact for Red Classic’s customers.

Responsible for building and growing a profitable business relationship with their respective accounts.

Facilitates supply chain related transactions with Red Classic’s and its external customers. Filters customer orders into the most appropriate operational division of Red Classic. Follows through to ensure that operations meet customer expectations

Ensures that operations have the information necessary to process orders for their accounts.

Reports on service metrics for their assigned accounts.

Resolves customer questions and complaints about Red Classic’s services.

Logistics Coordinator

7/2014 – 1/2017 Hyosung Corporation, Charlotte, NC

Quality customer service responding to emails and phone calls promptly

Receive monthly shipping documents and research ETA to warehouse or customer

Organize open purchase orders and plan on time shipments to customers

Record customer sales and transactions and distribute weekly

Update monthly customer sales versus forecast

Issue invoices to customers

Communicate with warehouse daily regarding planning of shipments

Coordinate transportation

Release delivery orders for shipments

Organizing, filing and storage of documents

Process data using Drop box, WMS, Solomon and MS Office

Reconcile inventory discrepancies

Assist with monthly closing for customer transactions

Import Documentation Coordinator

8/2013 – 6/2014 Hyundai America Shipping Agency, Charlotte, NC

Prepare vessel arrivals 5-7 days prior to discharge at port – transmitting customs manifest, update vessel arrivals in case of delays at the port due to weather or berth congestion, send arrival notices and exam alerts to customers prior to vessel arrival and if any changes occur after discharge, create and send rail billing for rail shipments, notify parties of special equipment, and inbound customer service inquiries via phone and email.

Logistics Associate

3/2001 – 8/2013 Energizer, Asheboro, NC

Utilized SAP/OTC for Inventory Management and Reconciliation assuring SAP system balance and physical counts are accurate for finished product

Completed End of Month SAP/OTC system adjustments vs physical cycle counts using system SAP/OTC reports to compare with physical counts

Accessed OTC to review shipping database and open orders and release orders for shipment to customers-domestic and export orders with 98-100% accuracy with no shipping errors

Communicated with sales team regarding changes to OEM customer orders and meeting customers’ demands for moving up shipment dates and product availability

Arranged transportation routing for all orders - small parcel, LTL and TL carriers assuring customers receive product at requested delivery dates

Organized shipments between Energizer locations for requested materials and batteries

Maintained filing of shipping documentation and records to coordinate with accountings document retention policy

Handled customer and warehouse returns and issue credit memorandums for product damaged in transit or quality issues

Coordinated return shipments to vendors that supply materials to our facility

Purchased office supplies and materials for warehouse shipping and receiving dept.

Submitted expense reports for supplies and materials purchased for shipping and receiving dept.

Supported warehouse operations and functions; expedited shipments, tracking shipments, equipment maintenance and upkeep.

Participated in daily warehouse tier meeting to discuss safety, shipping or receiving issues and staffing availability

Handled upkeep and repair of RF units for fork trucks initiating repair requests and keeping stock and inventory of hardware and implemented a new system for tracking and keeping up with hardware by initiating colleague accountability for hardware

Administrative Assistant

2/1998 - 3/2001 Energizer Battery Company, Asheboro, NC

Performed various secretarial/clerical duties such as: faxing, mailing, filing of quality documents, spreadsheets and document control items

Answered multiline phone and transferred calls to appropriate staff members in the quality engineering dept.

Sorted and distributed communication such as faxes, letters and emails for staff in the quality dept.

Daily interaction with staff members, executives and visitors

Coordinated travel arrangements and weekly schedules of events

Organized the scheduling of meetings, conferences and events as well as distributed minutes

Created and revised spreadsheets and presentations for staff in the dept such as document control spreadsheets, vacation records, letters and assembled books for quarterly quality meetings.

Purchased office supplies and equipment-contacted vendors for pricing

Recorded and filed electronic files, documentation and report.

Education and Qualifications

ECPI College of Technology Greensboro, NC

-Diploma, Network Administration/Office Technology

-Certification, Customer Service Specialist

Stratford Career Institute

-Diploma with highest honors, Medical Billing Specialist


-Computer Networking

Skills & Expertise

- Warehousing, Logistics and Materials Management, Continuous Improvement, Inventory Control and Reconciliation, SAP, OTC, TMW, Order Management, Customer Service, Order Routing and Fulfillment, Returns Management, MS Office, Export and Import, Transportation, Spreadsheets, Software Documentation, Purchasing and Pricing, Detail Oriented and Organized.


-Championed the health and wellness team at Energizer participating in regular meetings and conference calls as well as planning, coordinating and promoting wellness activities; driving participation in quarterly and local program activities.

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