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Manager Project

Laurel, MD
December 31, 2019

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Confidential Clearance


Results-oriented ERP Program Management Professional with proven success in federal and local government as well as private industry across diverse markets. Positioned organizations to meet long-term objectives and goals by working with cross-functional teams to develop innovative products, logistical and enterprise solutions. Partners with distinct organizations to deliver dynamic solutions based on in-depth assessments of Organizational Requirements and objectives to include dynamic COR relationship(s) maintaining 100 percent of government equipment as well as support of product, process, procedures, Information Security Compliance, Risk Vulnerability & Incident Assessments, and Standards and Regulatory Adherence. Managed up to 40 EPMO resources nationwide and up to 35 resources internationally. Underscores training proficiency/creativity with personal attributes of integrity, compassion, relationship development, and team building leadership.

Responsible for leading the EPMO in such instances as TRICARE sustainment programs with budgets up to 20M i.e., TRICARE medical records, ICD-10, Oracle 11g Upgrade, Enterprise Call Centers, Referral Management System (RMS and the Referral Management Performance Management Tool (RMPMT) on an independent Business Framework (BF) platform.


Proficient interactions and communications with C level stakeholders across functional matrix teams. Lead development teams implementing and management of SharePoint 2013 to AWS environment. An accomplished team player with consistent conceptual thinking, and strong leadership skills. Drives Business Development (BD) and Portfolio activity collaborating and coordinating across all business segments. Coordinating quarterly market research in preparation for ongoing contract proposals

An advocate and participant in annual MHS conferences at the Washington District of Columbia National Harbor of National Harbor, Maryland and the HIMSS conference of Las Vegas, Nevada utilizing communication, marketing experiences and skills in program/project management, testing/training, business development, technical engineering, quality assurance and customer service. Responsible for identifying new business opportunities within the Washington metropolitan area. Worked as part of a team that developed new methods for expanding business into a new international geographic territory; building long-term business partnerships through consistent dedication to customer and company satisfaction. Specific areas of expertise:

Program/Project Management, Business Development, training and technical engineering support, in an array of environments to include Healthcare, IT, Government, and Commercial/Private industries.

Areas of Interest

●PMI Agile Certified Practitioner (PMI-ACP)

●Risk Management Professional (RMP)

●Informa Tech Infrastructure Management (ITIL)



●ERP Program/Project Management

●Business Development

●Closing Skills

●Market Knowledge

●Relationship Building

●Quality Control

●MS Office, Project & Server

●SharePoint 2010-2016

●Budget Planning & Cost Control

●Strategic Planning Development

●Waterfall, Agile & SCRUM

●Critical Path & Risk


●Projectized, Matrix & O2PM

Earned Value Management


Iron Bow Technologies, Largo, MD March 2018 – Present

●Senior Project Manager – Iron Bow Technologies - US Census Bureau

Responsible for organizing and coordinating the technical, administrative, logistical and managerial support for project implementation and program development US Census Bureau Tape Migration Digital Exchange. Working as a member of the program team and leads the assigned Tape Migration Team to ensure the Tape Migration teams, equipment destruction of tapes migrated to the US Census Bureau are backed up successfully prior to off-site destruction. Daily management of technical and technician support.

●Monitoring the progress of current projects in area of expertise, support field staff with preparation and management of budgets, as well as reporting to US Census Bureau.

●Ensure Senior Technical Director of Programs, Account Management are aware of progress, achievements, issues challenges and concerns on a daily basis.

●Execute quality reporting to US Census Bureau by reporting US Census Bureau requirements.

●Ensure data gathering and flow of information from technical teams for preparation of quarterly, annual, and other reports as required by US Census Bureau Chief Directors, etc.

●Work with the Project Control Financial Analyst (s) in consultation to manage monthly forecast, invoicing, sub-agreements/contracts by developing/preparing project budgets; ensuring regular financial reporting; and monitoring project expenditures and advising the VP of Programs and Senior Director of Programs of significant variances.

●Provide assistance with business development such as networking, identifying opportunities; engage in representation, networking and cultivation of relationships with partners, technical personnel and other organizations implementing programs.

●Establish leadership and professional credibility while implementing and maintaining a clearly defined and understood chain of authority and accountability.

●Represent Iron Bow Technologies at professional conferences; enable presentation of accomplishments in professional fora.

●Organize program-related workshops, meetings and/or events.

●Participate in development and/or review of training materials.

●Responsible for preparation of articles, internal and external communication in conjunction with staff and customers.

●Responsible for documenting lessons learned and innovations of the project.

●Additional projects as assigned

Pragmatics Inc., Reston, VA March 2016 – April 2018

●Senior ERP Project Lead – Affordable Care Act - Center for Medicaid and Medicare (CMS)

Manage the Affordable Care Act (ACA) infrastructure in Columbia, Maryland secured facility to support a nationwide Health Benefit Exchange (HBX) for the Affordable Care Act. Responsible for understanding, defining, analyzing, evaluating, architecture, testing, documenting, and implementing complex HBX database solutions as Senior Database Architect.

●Serve as project Operations Lead in maintaining CMS Marketplace systems, Coordinating the processes and activities that monitor systems, identify incidents, report incidents and restore services in record times

●Maintained overall command and control of the XChange Operating Center and all initial triage of events Managed proper shift coverage and delegation of responsibilities as well as assuming Operational Authority in the absence of client Executive Directors

●Oversaw and supported monitoring of the Federally Facilitated Exchange (FFE) / Federally-Facilitated Marketplace (FFM) / Enterprise Identity Management (EIDM) systems / Data Services Hub (DSH) and other supporting Trusted Data Systems (TDS)

●Managed incident identification, notifications, ticket generation (Remedy), recording, classification, investigation and the complex diagnoses.

●Facilitated change management, problem management, configuration management, and change coordination. Maintained the necessary metrics and be responsible for the appropriate configuration management of all configuration items that constitute a build.

●Responsible for Monitoring/troubleshooting the entire application stack, from web browser down to the application code and supporting hardware infrastructure using APM tools such as New Relic, Gomez, Chartbeat, Layer 7 XML Gateway, and Splunk

●Guided incident responses of cross-functional supporting teams to troubleshoot and address database, application, OS, network and any other issues.


Adopted a multi-phase approach that led to Project Profitability and enhanced manageable steps for ACA

Latitude Inc., Hanover, MD December 2015 – March 2015

●Senior Project Manager – DOEHRS-HC/DR

The Defense Occupational and Environmental Health Readiness System-Hearing Conservation (DOEHRS-HC) system helps to collect, maintain, compare and report hearing readiness, deployment and hearing conservation program data for Navy personnel. DOEHRS helps to conduct automated baseline, annual, pre- and post-deployment hearing tests, incorporate tri-service business practices and perform objective hearing test calculations, and interpret hearing test results. Support SharePoint 2010-2013 upgrade environment.

●Accountable for the overall success of highly complex DOEHRS and SharePoint 2010 – 2013 projects. Exercising daily SCRUM Agile methodology throughout the projects.

●Manage the project(s) scope, cost, schedule, and performance.

●Manage and lead SharePoint BA, Developers (ASPNET, C#, HTML) and SharePoint Farm Administrator for SharePoint 2010-2013 migration efforts supporting .Net Framework developing solutions with the SharePoint Object Model.

●Manage SharePoint team promotion of solutions through testing, staging and production environments.

●Executed research and provided technical documentation as needed to include design documentation and build/deployment documentation working with Microsoft sales and engineering support staff.

●Provide Information Assurance (IA) and Certification & Accreditation (C&A) support for various program offices for DoD i.e., DISA

●Manage customer expectations through regular meetings with Government Program Managers in terms of product deliverables, scope of IA testing, and schedule milestones.


Facilitated seamless migration for up to 5000 users from SharePoint 2010 to SharePoint 2013 and

completed extensive research working with Microsoft for possible AWS next steps

Sekon, Washington, DC January 2015 – December 2015

Program Lead – Department of Defense, Department of Veterans Affairs, Defense Health Agency Contract Mgmt. Office

Implement National Health Data Standards for interoperability and to establish, monitor, & approve clinical/technical standards to integrate health data among Department of Defense, Department of Veterans Affairs, and private sector. Lead Interagency Program Office by providing leadership in development of source documents that establish focus and mission while directing mission/key deliverables that identify/recommend health data interoperability standards.

●Energized department to meet portfolio objectives by strengthening staff and creating, implementing, and evaluating portfolio initiatives.

●Organizational Coordination: Prepared organization to meet national/international standards while achieving productivity goals by structuring IPO roles and responsibilities and interactions with external stakeholders.


Spearheaded productivity of IPO Interoperability and enhanced overall Change Management CCB by 10%

Objective Achievement: Attained goal of creating seamless electronic sharing of healthcare among departments, Improving patient and provider satisfaction, care coordination, quality, safety, and efficiency.

CIENA Telecommunications, Hanover, MD March 2014 – January 2015

Senior Program Manager, Deputy Director

Prepared organization to meet objectives related to courseware and instructional design by providing leadership and guidance, setting workflow, and evaluating new initiatives with International teams across of projects.

Screens potential business deals by analyzing market strategies, deal requirements, potential, and Financial; evaluating options; resolving internal priorities; recommending equity investments

Proposes potential business deals by contacting potential partners; discovering and exploring opportunities.

Optimized performance by strengthening international workforce, empowering staff to create, implement, & evaluate department/company initiatives. Ensured staff obtained the knowledge required for project(s)/organizational structure.

Assisted director and assumed director duties during absence, including managing daily operational functions and resolving problems. Controlled expenditures and managed resources/projects.


Improved PMIS efficiency by overhauling existing COTS system to MS Project incorporating more than 3 years

of backdated data that led to 20% internal revenue to CIENA’s development training bottom line

Spin Systems, Fairfax, VA April 2011 – March 2014

TRICARE Program Manager

Strengthened organizational relationships with government sponsors by managing multiple high-level projects & serving as primary point of communication with sponsors/representatives. Oversaw/coordinated planning, execution, & delivery of high-visibility products, to include veteran claims management, financial/wellness products, & HIPAA.

●Project Management: Supported Air Forces Health Longitudinal Technology Application and Composite Health Care System as Site Operations Project Manager for TRICARE.

●Controllership: Ensured project progress by using Earned Value Management to analyze progress, create budget sheets, and track profitability, margins bill rates, accuracy, utilization, and receivables.

●Strategic Planning: Facilitated long-term achievements by performing CPM support for Composite Health Care System and medical information system AHLTA, assessing impacts of technology and workload changes.

●Systems Management: Used databases, including TDMS. Supported Electronic Health Record Core Division & Theater Medical Information Program. Manage Application Lifecycle Management for creating/reporting tests.


20M budget decreased 15% by determining efficiencies within first phase (9 months) of TRICARE Referral Management Systems

Social Security Administration, Woodlawn, MD April 2009 – April 2011

Senior Project Manager

Propelled nationwide data, voice, and video networking projects to achieve all objectives and goals by serving as Program Manager, overseeing risk management, coordination, planning, change control management, negotiation, conflict resolution, resource allocation, estimating, team building, project scope management/integration, and time management.

●Senior Project Manager:

●Launched business class products nationally while minimizing risk to potential launch dates by initiating, eliciting, gathering, & validating requirements for project execution, monitoring, & quality assurance.

●Operations Management: Advanced success of day-to-day project operations/scope across CONUS by overseeing daily processes while simultaneously interpreting/executing corporate policy & managing budgets up to 10M.

●Goal Attainment: Met organizational goals and objectives by implementing Time Warner Cable business methodology, maintaining marketing strategies, and enforcing EVPL and EVP project standards.

Time Warner Cable (TMNG Global), Herndon, VA January 2008 – April 2009

Senior ERP Project Manager

Clinched customer satisfaction and compliance with Time Warner Cable Enterprise Architecture by managing all phases of IT life cycle, including Customer Technical Reviews, Life Cycle Stage Reviews, and Milestone Readiness Reviews.

●Senior Project Manager:

●Product Launch: Launched business class products nationally while minimizing risk to potential launch dates by initiating, eliciting, gathering, and validating requirements for project execution, monitoring, and quality assurance with all project resources (Marketing, Sales, IT Implementation, Testing, Quality Assurance, Risk Management, end of project processing).

●ERP Management: Advanced success of day-to-day project operations/scope across US by overseeing processes while simultaneously interpreting/executing corporate policy and managing budgets up to $10M.

●Goal Attainment: Met organizational goals and objectives by implementing Time Warner Cable business methodology, maintaining marketing strategies, and enforcing EVPL and EVP project standards.

Sprint/Nextel, McLean, VA March 2004 – December 2008

Senior Project Manager

Optimized, enhanced, and oversaw Project Management Office of 40 support project managers, recruiting, supervising, and training personnel.

●Business Consultation: Supported Sprint and Nextel business merger by assessing strategy, system conversion, and migration alignment with organizational needs and cost/benefit goals. Aligned strategy with deliverables.

●Project Planning: Coordinated seamless merger by preparing project plan and deliverable specification, defining resource requirements/negotiating with functional managers for resources and managing budgets of up to 10M.

●Technical Management: Provided technical and administrative direction over a variety of acquisition management, planning, and analysis tasks that required continuous oversight, coordination, and monitoring.


Network Operations 7X24 Manager for Verizon 2001 – 2004

Senior Technical Project Manager for WorldCom 2001 – 2002

Support Technical Trainer for WorldCom 1999 – 2001

Systems Engineer III for UUNet/WorldCom 1997 – 1999


Project Management Professional

University of Maryland (UMBC), October 2016

Bachelor of Science, Penn State University, State College, PA

References Available Upon Request

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