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Customer Service Assistant

Tampa, FL
December 31, 2019

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Denise Byron-Corbin

**** ******* ****

Tampa, FL 33635


Objective: To find long term employment with a reputable firm utilizing my attributes and education shown below:


Southwest Florida Roofing April 2019, to present

Secretary Tampa, FL

Prepare estimates/proposals for roof repair/replacement Prepare contracts for roof repair/replacement

Schedule customers for estimates/jobs

Maintain calendar for repair or replacement work

Maintain communications with customers before, during and after each job World Class Services, Inc. February 2019 to April 2019 Carpet & Upholstery Cleaning Tampa, FL

Vacuum, Shampoo & Extract carpet

Clean Interior and Exterior Furniture

Staff Zone/ Altman Construction July 2018 to February 2019 Residential Construction Clean-Up - Apartment Units Tampa, FL Clean up of all remaining construction debris from complex and each apartment unit Detailed cleaning of each apartment unit prior to occupancy Pacesetters Personnel Services//FinFrock Construction/USF April 2018 to July 2018 Residential Construction Clean-Up Tampa, FL

Clean-up of all construction debris on school grounds & maintain cleanliness of construction site Monitor contractors working in dorm building

Monitor co-workers working in dorm building

Maintain cleanliness of dorm building after contractors complete work Remove all construction debris from 5 story dorm building Detail clean up of all dorm rooms, hallways, restrooms and common areas prior to student occupancy Novitex Enterprises October 23, 2015 to March 15, 2018 Confirmation Specialist/Customer Service Associate Tampa, FL Sorts and counts Confirmation orders

Runs Confirmation programs in the computer system

Review each Confirmation for accuracy

Sign off Confirmation log sheet

Forward Confirmation to QC for final review

Receive and open all daily mail and date-stamp each piece of mail Create electronic folder for each client daily

Scan each correspondence/response to client’s electronic folder and prepare daily count sheet Forward correspondence/response to correct department. Keep track of response deadline date for each client File all correspondence/response to each respective client binder Maintain the books and records for each client

Run client letters through folding machine

Prepare and provide a count sheet for each state letters are mailed Time Entry into computer program

Bayside Dry Cleaners September 2014 to February 2015 Dry Cleaning Presser/Customer Service Representative Tampa, FL Provide Customer Service to customers

Press clothing after dry cleaning and laundry process Capital Maintenance April 2014 to August 2014

VTC Floor Cleaner Tampa, FL

Move Furniture

Strip, Wax and Buff Floors

Bank of America/Aerotek

Contractor - Operations Specialist March 13, 2013 to August 23, 2013 Verification of Documents Tampa, FL

Verification of Account Information

Maintenance of Accounts

Input Account Information into form letters

Input Account Information into Signature Card

Completion of Accounts

Maintain Excel Spreadsheet of Accounts/Account Information. Corbin’s Paint Coverings

Office Assistant April 2010 to July 2012

Maintain accounting records Tampa, FL

Maintain advertising records

Maintain licensing records

Maintain payroll records

Assisted with Pressure Washing and Painting

Cramer Haber & McDonald, P.A.

Collection Litigation Legal Assistant July 6, 1999 to February 26, 2010 Preparation and completion of lawsuits Tampa, FL

Preparation and completion of discovery during litigation of a case Preparation and completion of discovery in aid of execution Preparation and completion of wage and bank garnishments Preparation and completion of discovery during wage garnishments Preparation and completion of personal property levies On-line filings with the Florida Department of State, Division of Corporations Chapter 7 Bankruptcy cases - on-line filings if necessary, follow-up, and completion of cases Chapter 13 Bankruptcy cases - on-line filings, follow-up, and completion of cases Dictation

Training collection litigation assistants

Assisted collectors with skip tracing accounts in order to perfect service of process Mailed out postal request forms to the United States Postal Service requesting they verify the most current address of a party

Skipped accounts with employers, banks, and neighbors. Also, checked credit reports for any new information regarding address

S&W Detectives

Certified Process Server February 2000 - July 2004 Service of legal process throughout Hillsborough County Conducted “stake outs” in order to perfect service of process Tampa, FL

Butler Burnette & Pappas, P.A.

Receptionist/Legal Assistant February 1994 - July 1999 Preparation of discovery during litigation of cases Tampa, FL Scheduling: hearings, depositions, mediations, and client meetings Review files with attorneys


Tracking billable hours

Answering numerous telephone lines

Prepared and shipped closed files to archive location Skills:

Microsoft Office/Word/Excel/Outlook

Scheduling/Time Entry/

Basic Office Equipment

CMS - Collection Master System

Adobe Acrobat

10-Key by Touch

Typing – 45-60 wpm


Hillsborough Community College 1994 - 1998

Associates in Science Degree in Legal Assisting Tampa, FL

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