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IT Field Service Engineer

Location:
DeSoto, TX, 75115
Posted:
December 31, 2019

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Resume:

RENE SAWYER

*** ****** **** **** ******, TX ***54 214-***-**** ada6h0@r.postjobfree.com

https://www.linkedin.com/in/renesawyer

PROFESSIONAL SUMMARY

Results-focused, service-driven professional with over 8 years of learning, developing, troubleshooting and repairing in the IT industry as a Field Engineer with a 100% Customer satisfaction rating. Strong ability to win trust, confidence and loyalty through a customer-first approach in handling a repair problem. Known for exceptional work ethic, integrity and commitment to excellence.

WORK HISTORY

IFIX COMPUTER REPAIR DFW Metroplex 2011 – Present

IT Field Service Engineer

Providing computer repair from A to Z, software and hardware troubleshooting and solutions. Install Operating systems, remove virus, install new systems with data transfer. Perform Dell business system warranty repairs for companies all over the DFW Metroplex as a Contractor for Dell. Install and de-install JP Morgan Chase Home Agent VPN equipment. Server rack and stack installations and Server configuration and replacement. New Computer rollout with data transfers on a large and small scale. Cabling and setup of business center for Hampton Inn. Maintained a 100% satisfaction rating for the last 8 years. On-call Engineer for Hp Enterprise, Modis, Akzo-Nobel and Nouryon.

CONTRACT WORK SUMMARY

Since 2011 I have been a self-proprietor doing field work for many companies contracted through a work platform called Work Market. The companies are as follows:

ASI

CompuCom

Core Technology Solutions

Decision One

Geeks on Call

Helion

Integrated Solutions

iTeam

Itelagen

iYogi

Lockheed Martin

My Computer Works

NGIT

PcCare Support

Prism Pointe Technologies

QuantM Technologies

Trextel

United Laser

InoVo

Nationwide Tech Solutions

Zones, Inc.

Teracloud

Rise Broadband

Dan’s Networks

Techs Onsite

Unisys

USSI

Concerto

ConsumerSoft

Tie National

Buchanan Technologies

GOS Technical Services

NetView

Experis

Alta

One Solution Inc.

Modis

Akzo Nobel

Nouryon

Telaid

Single Digits

Geeks on Site

Resource Point of Sale

PC eSupport

JP Morgan Chase

As a contractor I have tackled many different types of work for all of the companies listed above and have maintained a 100% satisfaction rating for over 8 years. I have done cabling, repaired printers, imaged computers with backup, Windows migrations from XP to Windows 7 and Windows 7 to Windows 10. I have done server work on Windows Server 2003, 2008, 2012, 2016. I have done work for the government in Senators offices and hardware repair for The Corp of Engineers. The main work I have been performing for the last 4 years has been repairing Dell business products under warranty for Dell through Unisys. I am a Dell Certified Technician. I am also a HP certified Technician and I occasionally do work on HP products through Modis for Hewlett Packard Enterprise. I have set up work centers in Hotels and have done troubleshooting on switches and Cisco Equipment. I have been involved with computers since before PC’s came out and I have worked with every Windows operating system since pre-DOS. I have some knowledge of the Macs as well and have imaged and repaired many of them also.

SKILLS

Desktop Repair

Laptop Repair

Data Transfer

Backup

Hardware troubleshooting

Cabling

Imaging

Onsite and Remote Services

Software troubleshooting

Active Directory

Installations

HP Certified

Dell Certified

OS Installation

Microsoft Office

Migration

High Quality Customer Service

Printer Installation

Customization

CERTIFICATIONS

DCSE 1000 Client Q1 Assessment 2019

(Cert ID:3256) (Dell)

DCSE 1000 Client Foundations 2019

(Cert ID: 3255) (Dell)

DCSE 2000 Wyse Q1 Assessment 2019

(Cert ID: 3257) (Dell)

DCSE 1000 Client Foundations 2015

(Cert ID: 3194) (Dell)

DCSE Dell EqualLogic PS6610 Storage Array (Cert ID: 3201) (Dell)

HPE Nimble HF series Certified

DCSE 1000 Client Q4 Assessment

(Cert ID: 3209) (Dell)

DCSE 1000 Client Q4 Assessment 2018

(Cert ID: 3254) (Dell)

DCSE Dell EMC 1000

(Cert ID: 3231) (Dell)

DCSE 1000 Client Q3 Assessment

(Cert ID: 3203) (Dell)

DCSE Client Data Migration for Installation Techs

(Cert ID: 3200) (Dell)

EDUCATION

High School Diploma

Navarro College - Business Administration (not yet graduated) - Phi Theta Kappa Honor Society (3.84 GPA)

EARLY CAREER

Examiner Enterprise – Newspaper Route sales – this is my 1st job

TRW Reda Pump Co. - Machinist

TCM Kawasaki, House of Kawasaki, Kawasaki of Richardson – Certified Technician

Grubbs Lincoln-Mercury, Park Place Motorcars - Sales

Grubbs Motorcars, Vandergriff Acura, Saturn of North Texas – Sales Mgr., General Sales Mgr.

Acura Precision Team Customer Satisfaction Award



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