OBJECTIVE: Looking to obtain a secure customer service position that will allow me to utilize and expand my experience, skills as a dedicated, reliable and people-oriented Customer Service Representative.
Wipro Atlanta, GA
Customer Service Representative October 2018 to Current
●Handled indbound calls requiring technical assistance of computer, devises or networking system
●Assisted customers with quick fixes and remote support for technical issues including sound and operating systems.
●Scheduled in store and in home appointments for customers needing device setup and repair.
●Provided timely service of retail customers needing remote ssupport.
WMR Dispatcher November 2018 to October 2018
●Answer inbound calls for Medicaid eligible (non-emergency) discharges, ride request and dispatch estimated arrival times.
●Provide information for providers, with projected service times.
●Transfer calls to dedicated service line, insert notes/messages when applicable.
●Schedule appointments, place orders in computer data base.
●Complete call log and daily reports in a timely manner.
Bay Area Credit Services Norcross, GA
Insurance Verifier August 2015 to November 2018
●Handled 110 daily outbound calls reviewing insurance policies to
●Reviewed and verified data, such as age, name, address, and
principal sum and value of property on insurance applications and
●Checked computations of interest accrued, premiums due and
settlement surrender on loan values.
●Examined letters from policyholders and agents, original insurance
applications, and other company documents to determine if changes
were needed and effects of changes.
Wells Fargo Atlanta, GA
Operations Clerk February 2014 to August 2015
●Operated computers programmed with accounting software to
record, store, and analyze information.
●Compiled, copied, sorted and filed records of office activities,
business transactions and other activities.
●Maintained and updated filing, inventory, mailing and database
systems, manually and using a computer.
●Organized and supervised activities such as the processing of
incoming and outgoing mail.
Bank of America College Park, GA
Operations Representative June 2012 to January 2014
●Read source documents such as canceled checks, sales reports and
bills, and entered data in specific data field’s ad onto tapes and disks
for subsequent entry, using keyboards and scanners.
●Compiled, sorted and verified the accuracy of data before it was
●compared data with source documents and re-entered data in
verification format to detect errors.
●Selected materials needed to complete work assignments.
Apple One Employment Atlanta, GA
Mail Clerk January 2011 to June 2012
●Reviewed cash receipts, sales tickets, bank records and inventory
and stock-record sheets.
●Structured and maintained an organized filing system
●Trained and managed employees and achieved significant
improvements in their productivity.
Kinston High School Kinston, NC