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IT Executive

Location:
Johannesburg, Gauteng, South Africa
Posted:
December 31, 2019

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Resume:

Ratshibvumo Matodzi

Address: Johannesburg, South Africa Phone: +278*-***-****

Email: ada6eu@r.postjobfree.com LinkedIn: https://www.linkedin.com/in/tshibvumom

PROFILE

Information Technology Executive with 23+ years of IT experience, a champion of innovative technology solutions that help organizations achieve their strategic objectives. Well versed in aligning technology with strategic goals to maximize profits and lower organizational risk resulting in market share gain that led to BCX winning the Nortel Gold Partner of the year for four years in a row. Recently founded and grew a start-up that delivers Information Technology services including data centres, cloud services, cyber security, etc. Passionate about continuous learning to identify new ways to use technology solutions to help customers solve day to day problems to improve customer service.

Career History Summary

Founder and CEO, Naledzi Investment Holdings, Johannesburg (May 2014 – Present)

Trustee, International Avaya Users Group, Johannesburg (October 2011 – September 2012)

Business Executive, Business Connexion, Johannesburg (Sept 2011 – Oct 2013)

Career History

Founder and CEO, Naledzi Investment Holdings, Johannesburg (May 2014 – Present)

Founded, built and grew an IT services business with strong focus on customer service delivery that successfully delivered projects deploying IT solutions including virtualisation, cyber security and software licensing for more than ten customers supporting more than 2000 users within 5 years. This was achieved by driving business strategy, service management as well as strategic vendor management to ensure successful delivery of IT solutions that includes VMware virtualisation, Symantec Security, Cisco Networking, Fortinet Firewalls, etc.

Trustee, IAUG, Johannesburg (Oct 2011 – Sept 2012)

Enhanced customer satisfaction levels through collaboration with key stakeholders to set up strategic objectives as well as direct and monitor the organizations’ activities to drive the growth of the Avaya customer base in Southern Africa. This includes customers with deployments of Avaya networking, cyber security, collaboration and other applications.

Contributed to the team effort of increasing fundraising by at 20% during 2011 through sponsorship packages as well as email and internet marketing for the annual Avaya user conference.

Business Unit Executive, Business Connexion, Johannesburg (Sept 2011 – Oct 2013)

Helped BCX achieve significant cost savings in 2013 by successfully transitioning the Avaya business including 50+ staff into ATIO after the disposal of the business from BCX in 2013. This was achieved through careful planning and collaboration while keeping high levels of service delivery.

Assisted customers to Improve productivity, competitiveness and profitability by building teams of highly skilled professionals that created and deployed innovative solutions to address customer requirements. This was achieved by setting strategic goals and driving plans to retain, train and provide the environment for all the skilled resources to achieve and maintain the highest level of accreditation.

Led the successful delivery of a national audio and web conferencing solution to the largest Telco through a contract negotiated by bringing together local and overseas based experts.

Business Unit Manager, Business Connexion, Johannesburg (Sept 2009 – Aug 2011)

Assisted customers to protect their IT investments by transitioning to next generation of technologies resulting in the retaining and growth of the Nortel voice customer base through market research, developing new solutions, upskilling and doing system upgrades.

Achieved a network up-time of at least 99.95% by reducing outages for two of the large networks for a national ministry as well as a private hotel and gaming property chain by collaborating with key stakeholders that required re-engineering the networks to identify and eliminate points of failure.

Realised significant cost savings by successfully integrating the Avaya and Nortel business units as well as staff resources and related systems within three months while retaining good customer service levels.

Drove strategy to help customers provide enhanced customer services through successful delivery of innovative IT solutions accessed through negotiated supply agreements with leading global suppliers such as Avaya, Nortel, Radware, Verint, etc. to access solutions that includes cyber security, data centres, contact centres, etc.

Increased annual turnover to at least R 500 million within six years. Improved customer service to achieve and Gold partnership status through the development and certification of a team of diverse professionals. This was achieved through strategic planning, marketing, account management and shrewd financial management. This resulted in large contracts including the upgrade of 18 000 voice ports as well as the rolling out of 1 000 cyber security units to secure a national ATM network for one of South Africa’s big four banks.

Helped customers improve productivity. This was achieved through successfully rolling out solutions that includes data centres, cyber security, unified messaging, networking, Contact Centres, etc. for large customers across various vertical sectors throughout sub-Saharan Africa through the management of a team of highly skilled technical resources.

Qualifications

Master of Business Administration – University of Wales, UK.

ITIL® Foundation Certificate in IT Service Management, HP Enterprises, Johannesburg.

Corporate and Information Technology Governance – Institute of Directors of SA, Johannesburg.

Management Advancement Program – Wits Business School, Johannesburg.

Postgrad. Diploma in Telecommunications - Cable & wireless College, UK.

BSc. Degree - University of Kwazulu-Natal, Durban.

Key Career Achievements

Founded and grew an Information Technology services business that successfully delivered projects to deploy network infrastructure solutions including cyber security, data centre, etc. for more than ten customers supporting more than 2000 users within 5 years.

Completed a Master of Business Administration degree as well as several technical training programs in the last ten years to improve skills and knowledge essential to help organisations maximise usage of technology to achieve their strategic objectives.

Realised significant cost savings by successfully managing the integration of the Avaya and Nortel business units and eventually the disposal of the combined Avaya business unit.

Grew business by at least 20% leading to Business Connexion gaining market share to become the Nortel Gold partner of the year for four years in a row between 2005 and 2008.

Promoted to senior leadership position for leading teams that consistently achieved sales targets and successfully delivered customer projects including IT networks, cyber security, etc.

Won several awards including the Nortel Product Manager of the year for growing market share and increasing brand awareness of Nortel networking solutions.



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