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Manager Engineer

Wan Chai District, Hong Kong
December 30, 2019

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Tik Hing Choi (Ryan)

A*, */F, *** King’s Road, North Point, Hong Kong 852.96212922


Decisive and results-oriented professional combining strong business acumen with process re-engineering and supply chain management experience in multinational company. Passionate about business process management, consulting, and operations analysis.


Business System Analysis

Requirements Gathering & Tracing

User Acceptance Testing (UAT)

Project Management

Enterprise Implementations

KPI Dashboards & Scorecards

Data Mining & Analytics

Risk Management

BI, ERP & Big Data Platforms

Business Process Improvement

Operational Assessment

Working Knowledge in SAP


Lean Operations


Global Leader, Demand Planning Jan 2019 to Current

Atotech Asia Pacific Ltd – Hong Kong

Headed global system implementation of SAP IBP Demand Planning module

Established integrated process for volume and revenue planning to increase visibility and enable risk mitigation

Directed global demand planning team to drive forecast accuracy improvement

Refined statistical forecasting model in demand planning to guide the demand planners to focus on areas that need manual planning

Orchestrated demand review meeting and S&OP to identify opportunity to enhance ordering process and inventory position.

Senior Manager, Global Supply Chain Feb 2016 to Aug 2018

Merck Performance Material HK Ltd – Hong Kong

Managed strategic projects to develop new functional role including demand planning, supply network planning and lifecycle management to unlock the potential within supply chain organization

Steered continuous improvement in Sales & Operation planning process to strengthen collaboration in between business partners (demand planning, order fulfillment etc.)

Programmed global ERP implementation, setup policy and guidance to internal users to optimize business process

Conducted scenario analysis on varies demand situations to facilitate management decision making

Initiated KPIs to monitor operational performance and supervised PDCA process to facilitate improvement opportunities

Managed global gross inventory with value of €60 Millions and key driver to reduce slow-moving inventory

Manager, Performance Management May 2013 to Jan 2016

Philips Electronics Ltd – Hong Kong

Partnered Asia supply network to drive continuous improvement in process and system to cope with customer requirements and new business opportunities

Initiated KPI and standard analytics tools for APMEA region to measure and drive business performance (i.e. ensure supply to customer on-time and in-full, make slow moving product visible and align with cross functional team to formulate strategy leverage risk on inventory)

Strengthened and maintained standard operating procedure (SOP) for both internal & external business process

Directed and Executed change management to ensure smooth transition

(Contract) Manager, Process Re-engineering Aug 2012 to Mar 2013

The Marketing Store – Hong Kong

Streamlined supply chain process to ensure customer order deliver on time & in full

Drive demand & supply process improvement to achieve both financial and operation targets

Designed standard procedures for vendor input and monitor vendor performance

Identified opportunity to streamline existing workflow to improve efficiency

Liaised with various departments to gather user requirements and reporting needs

Setup forecasting process to derive supply chain and sourcing strategy

Senior Engineer (Process Engineering) Oct 2005 to Jul 2012

FedEx Express – Hong Kong

Liaised with cross-functional team for project development from conceptual to implementation stage (i.e. warehouse setup, workflow standardization)

Designed supply chain solution customization for key customers in various industries including mobile phone, electronics component/equipment

Created solution summary and standard operating procedure, supporting sales to deliver presentation in client meeting

Enhanced operational capability through system enhancement projects including truck management system, package tracking system.

Initiated process improvement and resources optimization projects to maximize supply chain efficiency

Contract Electro-Optics Engineer 2004 to 2005

Philips Mobile Display System – Hong Kong

Research Assistant 2002 to 2003

JICS at Oak Ridge National Laboratory - USA


Master of Business Administration (2012) City University of Hong Kong

MSc in Electrical Engineering (2003) University of Tennessee, Knoxville, USA

BSc in Computer Engineering (2001) University of Tennessee, Knoxville, USA


ASQ Certified Six Sigma Black Belt (CSSBB – 15523)


MS Office, MS Project, SAP ERP, VBA, C, C++, SQL, Matlab, PeopleSoft, Salesforce,

NetSuite, Visio, RapidResponse

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