A highly motivated, results-focused Sr. Quality Analyst with more than 15 years of information technology experience in the Retail/Finance, Banking, and Telecommunication Industry. Encompasses strong leadership and successful team-building capabilities combined with excellent technical, communication, presentation, and customer-service skills.
Adept in analytical skills, developing functional specification and design specification, based on specific: Client/Server Testing, Web based Application Testing, GUI Testing, Automation Testing, Functional Testing, Integration Testing, System Testing, UAT Testing, Parallel Testing and Regression Testing.
MS Excel, MS Word, MS Power Point, MS Access, MS Visio, Mercury Test Director, HP ALM, Lotus Notes, CICS, QA Hyper Station, DB2/, .Net, QMF, Mainframe, XML,,SQL(Server Mgmt.), Bugzilla, Accord Database-.NET, JSO Server, CA Automation, Stratus/Mainframe, JIRA, Compuware Changepoint, SharePoint, Mobile Device Anywhere Enterprise-Automation, Ultra-Edit, UFT/QTP, Agile and Scrum, FIS Simulation, Argent Job Scheduler, Putty/Stratus.
Chris 180 Tree House Program 10/2018 – Present
Volunteer Quality Specialist
Maintain data integrity and perform quality control checks on data entry; maintaining accuracy in gift entry, updating contact information (returned mail), ensuring all actions are added into the system
Developed and promoted standard procedures for the overall quality assurance process
Collaborate with development team members to accomplish the goals and objectives of the department
Run standardized software tests on a target systems and record failures with detailed steps to replicate
WorldPay Feb 2013- Oct 2018
Sr. QA Analyst/Card Payment Processing
WorldPay is a leader in electronic payments, loyalty programs, gifts cards issuance (MasterCard, Discover, AMEX, and Visa) and merchant settlements. Involved in different phases of projects mainly on testing phase with emphasis on creating test plans, writing automated test scripts, data analysis, performance testing.
Responsible for creating, validating, and execution scripts for integration testing
Reviewed requirements, specifications and technical design documents to provide timely and meaningful feedback.
Increased test environment stability 40% by monitoring and resolving defects immediately to ensure vendor certification meet target deadline’s and proposed deployment dates.
Worked closely with business representatives to elicit business use cases and acceptance criteria.
Responsible for working closely with software engineers in the development, execution, and results of tests.
Increased vendor certification experiences from manual to automation processes pf providing internal and external users logs for validation eliminating third party log request.
Worked closely with major card brands (Amex, Discover, MasterCard, and Visa) for successful test connectivity to external and internal platforms, meeting regulatory mandates !00%.
Lead in peer reviewing and providing feedback to team test plan, test scripts. Resolving test problems and assisting in creating proper defects.
Responsible for Mobile testing using Keynote Systems to measure, test, improve, from the end user perspective, the performance of websites, online content, applications, and service across browsers, networks, and all mobile devices.
Apex Consulting/Compass BBVA Bank Birmingham AL, Feb-2012 – Jan 2013 Sr. Quality Analyst
The main responsibilities include creating Visio workflows and data mapping for the conversion from Fidelity Legacy Applications to the Alnova Application bank card system.
Responsible for writing and creating Test Plans, Test Scenarios, Test Cases, and Mapping during the scheme of different workflows and functional groups involved.
Responsible for setting up meeting for Agile and Scrum during Testing Efforts and maintaining flow based on timeframe involved.
Responsible for Cards and Payments testing and executions efforts using Mercury Quality Center 11.0 and JIRA defect tracking to complete all task.
Create Test Cases in HP ALM for ATM/POS Transactions executed against ATM Devices (NCR, Diebold and Wincor Nixdorf) in ATM Lab and also for usage with Lexcel ATM virtual Simulators. Ex. Transactions - Balance Inquiries, Deposits, Withdrawals, etc.
Worked with / utilized the ISO 8583 Message Transaction protocol for both ATM & POS (Point of Sale) Transaction executions.
Reviewed and Analyzed completed transactions to verify ‘Approvals’ vs ‘Denied, Insufficient Funds, Hot Card replies from Data element 39 of the Response Messages.
Software Test Technician II Duluth, Ga, Jul-2011-Dec-2012
Responsible for SelfServ Checkout software solutions testing and conducted system integration testing of SelfServ checkout applications.
Utilized specifications, test equipment, and software applications to identify bugs and deficiencies in software.
Developed quality assurance plans, test cases, and /or protocols for interpreting test results.
Document finding, record test results, and create reports.
Ensured that ATM/POS machines performed their proposed functions in a satisfactory manner.
Assisted with determining software failures and work with appropriate personnel to resolve.
Run standardized software tests on a target systems and record failures with detailed steps to replicate.
All Connect/Hunter Technical Associates Atlanta GA, Nov 2008 – Dec 2010
Responsible for web Methods to run the workflow for generating different types of new launches, enhancements and sponsored emails to be regression tested.
Perform XML queries to extract data to download into the Accord Database for testing.
Created regression and production checklist for validation of testing for both Web-testing and the Accord database system.
Responsible for defect tracking on email generated thru the system based on resolved and fixed status.
Worked closely with the development team and System Analyst.
Worked closely with Marketing and Sales to finalize promotional ads, to be launched and tested for production.
Responsible for ASP.NET web application framework against existing documents to add, update, and delete data with web-application.
Macy’s Logistics & Technology/TEKsystems Atlanta GA, June 2007 – Oct 2008
Perform all facets of software quality testing, including test design and execution.
Execute queries to retrieve data from relational databases.
Utilize standard testing practices to create and document test cases and requirements that ensure that all product features satisfactorily meet the desired results as documented in the product’s requirements and functional design.
Work with developers implementing usage of ASP.NET on conversions validations on internet and intranet.
Performed White Box Testing during conversion for system, unit, and integration software testing.
Review test results and report findings to team leads and management, in the form of metrics
Executed Automation Test Scripts using QA Hypersation from emulator for validation and verification.
Work with other team members on project to ensure all aspects of the project are ready for product release.
Validated scripts set up on emulator through QA Test Director once scripts are verified as pass of failed the results are imputed into CARS (Compuware Applications Reliability Systems).
United State Navy ADMIN (Yeoman) – (1984-2002)
Talladega College, Bachelor’s Degree in Computer Science
Argosy University Master’s Degree: MIS/Management Information Systems -(2009).
Argosy University Master’s Degree: Industrial Organizational Psychology- (2020).