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Social Media Customer Service

Spokane, WA
December 30, 2019

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509-***-**** (Home)

b3b01595 (LinkedIn)

Top Skills

Customer Service



Jessica Rohrbach

Surrogate Recruiter at PRIMESURRO

Deer Park, Washington


Self-motivated, resourceful and flexible, able to adapt to changing priorities and maintain a positive attitude and strong work ethic. Dependable and organized team player. I have many years of experience including about 10 years of customer service experience, over 3 years with social media management and tech support experience, along with 1 year scheduling for a large company. Experience


Surrogate Recruiter

September 2019 - Present

Using my social media marketing expertise and recent ad experience, I use social media to recruit surrogates to join the Prime Surro team. This includes intake, the full application along with introduction to the company. LiveAF

Social Media Marketing Specialist

February 2019 - September 2019 (8 months)

The Social Element

Hotline Support

October 2017 - March 2019 (1 year 6 months)

At this position, I manage escalation of high-risk content when required. Along with assisting with tech support to our Flexible delivery team. I provide scheduling assistance, managing emergency scheduling request and filling unassigned shifts.

The Social Element

Engagement Specialist

May 2018 - February 2019 (10 months)

London, United Kingdom

In this position I respond as the brand, manage their social media page, escalate content to the client.

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Express Employment Professionals

Temporary Worker

June 2017 - October 2017 (5 months)

Spokane, Washington Area

Providing temporary assistance to companies in need. Some of my jobs included cleaning homes, phone surveys, mystery shopping, banquet serving and daycare work.


Content Specialist Supervisor

November 2015 - June 2017 (1 year 8 months)

At this position I had monitored content on social media. Some of these tasks included deleting spam, escalate content, post on behalf of the client on their social media accounts, engage with customers as the brand, monitor for trends, and respond to clients with any issues or questions they had. I had also been responsible for training an ensuring that checks on the programs were preformed correctly.

Working Solutions

Independent Contractor

August 2016 - February 2017 (7 months)

At this position I have worked remotely to provide customer assistance to customers. This included sales help along with tech support. West Corporation

SuperValu Customer service

April 2014 - May 2015 (1 year 2 months)

Spokane, Washington Area

I handled calls from customers, I also addressed their complaints to make sure that they were sent to the right person. I also had to document the calls to the extent that if they needed to be they could be used in court, which was extremely professional long form.

Wendy's/Arby's Group, Inc.


June 2010 - February 2013 (2 years 9 months)

Coeur D Alene, Idaho

My responsibility at this job was customer service, food handling, money handling and cleaning task. I was also in charge of training and managing the tills.

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University of Phoenix

Associate of Arts (A.A.), Business mangement · (2013 - 2015) Idaho Virtual Academy

Highschool Diploma, General Studies · (2013 - 2013) Page 3 of 3

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