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Customer Service Manager

Lancaster, SC
December 30, 2019

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Teresa Grier

Benefits Specialist TeleTech/ ADP - Work at Home - ADP

Lancaster, SC 29720


Authorized to work in the US for any employer

Work Experience

Data Collection Specialist Westat - Maryland

March 2014 to Present

Responsibilities work from home data collection for different projects surveys, interview customers for research company

Accomplishments I love communicating with people about different things concerning the project or research study.

Benefits Specialist,TeleTech/ ADP - Work at Home


April 2016 to January 2018

S.M.E.S (Subject matter Expert Specialist) Chat Coach, Enrollment, benefit acknowledgement, reset pass word suspend Account, trouble shoot explain termed, Medicare advantage plans, co pays, resolve account issues

Customer Service Rep Connextions

Charlotte, NC

October 2013 to April 2014

Charlotte, NC October 2013 to April 2014

Responsibilities connextions CSR, operator Medicare Medicaid supplement plans for blue cross blue shield, pharmacy drug look up, pharmacy look up, claim, payments, billing finding providers and durable equipment for disabled and 65 and older. explaining customer medical plans using several programs open at once

Temp, Core-staff JP Morgan Seasonal

Mail room Opex

March 2013 to November 2013

mail processor

Owner and Operator

manager position to recruit

Teresa's Treasures

November 2007 to April 2008

train and supervise 25+ customer service reps and foster an environment in which guests enjoy high levels of service and employees are motivated to deliver top performance. Managed operations to ensure friendly and efficient transactions and Selected Contributions: Weekly work schedules, daily deposits, collection, and data entry.

customer service

Teresa's Treasures

2006 to 2008

2006 to 2008

Promote sales in lingerie business, Fill orders, keep books, receipts, document all bus expense, email, customer service

Office Manager Jackson Hewitt Tax Service

Teresa's Treasures

January 2007 to April 2007

Managed employees, made work schedules, time sheets,deposit drops, Manufacturing Shift Lead Leiner Heath Products

2004 to 2007

Operated a computerized blending machine of raw materials in the production of vitamins and over the counter generic pharmaceutical products pre-weigh and record raw material data. Complete master manufacturing record (MMR) in documenting all production, quality and inventory data. Liberty Tax

Tax Prep

2003 to 2005

Prepared various types of tax forms customer service, phone service, open and closing office Education

Forest Hills High School - Marshville, NC


Microsoft office,word,excel,power point (4 years)

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