Customer Service Manager
Resume:
Teresa Grier
Benefits Specialist TeleTech/ ADP - Work at Home - ADP
Lancaster, SC 29720
************@*****.***
Authorized to work in the US for any employer
Work Experience
Data Collection Specialist Westat - Maryland
March 2014 to Present
Responsibilities work from home data collection for different projects surveys, interview customers for research company
Accomplishments I love communicating with people about different things concerning the project or research study.
Benefits Specialist,TeleTech/ ADP - Work at Home
ADP
April 2016 to January 2018
S.M.E.S (Subject matter Expert Specialist) Chat Coach, Enrollment, benefit acknowledgement, reset pass word suspend Account, trouble shoot explain termed, Medicare advantage plans, co pays, resolve account issues
Customer Service Rep Connextions
Charlotte, NC
October 2013 to April 2014
Charlotte, NC October 2013 to April 2014
Responsibilities connextions CSR, operator Medicare Medicaid supplement plans for blue cross blue shield, pharmacy drug look up, pharmacy look up, claim, payments, billing finding providers and durable equipment for disabled and 65 and older. explaining customer medical plans using several programs open at once
Temp, Core-staff JP Morgan Seasonal
Mail room Opex
March 2013 to November 2013
mail processor
Owner and Operator
manager position to recruit
Teresa's Treasures
November 2007 to April 2008
train and supervise 25+ customer service reps and foster an environment in which guests enjoy high levels of service and employees are motivated to deliver top performance. Managed operations to ensure friendly and efficient transactions and Selected Contributions: Weekly work schedules, daily deposits, collection, and data entry.
customer service
Teresa's Treasures
2006 to 2008
2006 to 2008
Promote sales in lingerie business, Fill orders, keep books, receipts, document all bus expense, email, customer service
Office Manager Jackson Hewitt Tax Service
Teresa's Treasures
January 2007 to April 2007
Managed employees, made work schedules, time sheets,deposit drops, Manufacturing Shift Lead Leiner Heath Products
2004 to 2007
Operated a computerized blending machine of raw materials in the production of vitamins and over the counter generic pharmaceutical products pre-weigh and record raw material data. Complete master manufacturing record (MMR) in documenting all production, quality and inventory data. Liberty Tax
Tax Prep
2003 to 2005
Prepared various types of tax forms customer service, phone service, open and closing office Education
Forest Hills High School - Marshville, NC
Skills
Microsoft office,word,excel,power point (4 years)
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