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Manager Customer Service

Murfreesboro, TN, 37129
December 30, 2019

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Brian Smith, RHIT

Murfreesboro, TN



Currently desiring a role as a Supervisor or Manager within HIM. I am a quality conscious Health Information Management professional with over 10 years of experience. A demonstrated knowledge of records and workflow management, professional training, patient care documentation, project management, and exceptional customer service skills. Also, frequently praised as adaptable, patient, and detail-oriented by peers. EMR experience includes Starpanel, HPF, MPF, etc.


Corporate Forms Management Coordinator

Community Health Systems, Franklin, TN Feb. 2016 – Present

Coordinate and manage training for the facility/clinic staff for all 100+ CHS facilities

Responsible for the coordination and management of the creation, revision and obsoletion of all CHS standard forms on a monthly basis from a Compliance, Risk Management, Legal, Health Informatics and Information Management (HIIM), and Quality perspective

Manage the proper barcoding of forms for scanning purposes

Manage the creation and maintenance of training webinars for all 100+ CHS facilities as it pertains to Forms Management

Conduct live training with all levels of staff at CHS healthcare facilities across the nation

Management of Corporate Forms Committee and Physician Practice Forms Committee meetings on a monthly basis for continued forms review

Communicate cost saving opportunities to HIM Directors and CFOs at each facility where applicable

Coordinate and manage forms software/hardware implementation from start to close and follow up

Coordinate biannual departmental forms reviews with Corporate owners to assure all forms stay up to date and compliant

Scanning/Indexing Specialist II

Vanderbilt University Medical Center, Nashville, TN June 2011 – Jan 2016

Prep, scan and index all medical records into EMR

Assist with record completion

Manage backlogs as well as QA

Assist clinics in resolving issues within the EMR

Training and presentations for VUMC wide initiatives/processes Brian Smith, RHIT, page 2

Release of Information Specialist

HealthPort, Nashville, TN June 2006 – June 2011

Release PHI within HIPAA guidelines

Address customer service concerns

Audit turn-around time compliance within ROI department

Medical records retrieval from clinics/storage

Process walk-in requests for medical records


Western Governors University, Salt Lake City, UT

B.S. majoring in Health Information Management, (expected graduation, March 2020) Volunteer State Community College, Gallatin, TN

A.A.S. Health Information Management, 2015

American Health Information Management Association (AHIMA), Chicago, IL Registered Health Information Technician (RHIT), No. 0044354 CompTIA Project+ Certified


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