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Customer Service Office

Location:
Rockville, MD
Posted:
December 30, 2019

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Resume:

Rochelle A. Ross

**** **** ****** ***** 240-***-****

Lanham, MD 20784 ada6b3@r.postjobfree.com

Professional Summary:

To obtain a position as a Human Resources and Benefits Coordinator

Display excellent knowledge of recruiting, employee relations, training and development, and to focus on processes that are efficient.

Proficient in MS word, Microsoft Outlook, Internet Explorer, Team building, and Organizational skills.

Proficient in detailed documentation verbal and written communication.

Availability to learn quickly and thrive through change.

Education:

Bowie State University Bowie, MD

M.A. Human Resource Development Aug. ’19-present

Trinity University Washington, DC

B.A. Human Relations Aug. ‘11-Dec ‘16

Howard University Washington, DC

Early Childhood Development Aug. ‘98- May ‘02

Virginia State University Petersburg, VA

Early Childhood Development Aug. ‘95-Aug. ‘96

Professional Experience:

Staffing Etc. Lanham, MD

Fulltime 40hrs per week

November 2016 to Present

Scheduler/Credential Specialist

Responsible for the ongoing planning, scheduling, and implementation of government contract, school health, as well as private duty services.

Communicate with nurses to properly schedule them for their shifts monthly and daily.

Communicate with the facilities to ensure that they are properly staffed with nurses as well as know what the schedules are daily and monthly.

Communicate with the nurses and doctors to ensure their credentials are up to date timely and monthly.

Maintain the scheduling system to ensure that all of the new nurses and/doctors information is put in the system properly and thoroughly.

Maintain the I-9 forms and put the information in the E-verify timely.

Delivers outstanding customer service in response to incoming calls or messages received from the facilities, nurses, and outside contacts.

Gathers information related to the facilities and school needs to determine level of support needed to resolve any open shifts, ongoing concerns or emergency needs.

Maintains current working knowledge of varied aspects of work performance in the clinical medical office, which may include government regulations, insurance handling, and medical coding.

Assist with setting up orientations for all incoming nurses and informing them about how to capture their time and explain the importance of communicating with the office.

Enter the hired applicants in to our system and also, process their I9 forms upon their date of hire through E-verify

Sit with the clinical manager when the nurse is brought in the office for counseling.

Discuss with the clinical manager on how we are going to proceed with the nurse after being counseled.

Set up for new hire orientation.

Talk to the new hires about the time and attendance policy and procedures.

Karen for Kids Inc., Lanham, MD

Fulltime 40hrs per week

December 2015 to November 2016

Staffing Coordinator

Responsible for the ongoing planning, scheduling, and implementation of client’s in-home nursing service for 32 families.

Communicated between nurses, clients, office staff and management.

Coordinated the staffing of the nursing services to ensure all shifts are staffed to promote efficiency of operations and continuity of care.

Prepared and distributed client nursing schedules timely.

Delivered outstanding customer service in response to incoming calls or messages received from clients, nurses, and outside contacts.

Gathered information related to the patient needs to determine level of support needed to resolve any open shifts, ongoing concerns or emergency needs.

Work may have blended clinical and business duties as needed, which requires a multi-tasking approach and a broad base of knowledge.

Maintained current working knowledge of varied aspects of work performance in the clinical medical office, which may include government regulations, insurance handling, and medical coding.

Green Key Temporary Agency-Graduate School USA, Washington, DC

Fulltime 40hrs per week

May 2015 to December 2015

Program Assistant-Training and Program Management

Created and updated records for courses, programs, students, and participants.

Processed registration, and transfers between 500-1000 students

Ensured proper classroom set up for onsite classes

Ordered supplies, and materials for on and off sight classes

Collected registration forms, and attendance record from instructors

Processed, and forward registration forms to the registrar’s office

Sent out course materials for Distant Education

Scanned, grade, print out certificates, send emails, and enter grades in teams for Distance Education

Provided desk service when needed, and data entry

Professional Healthcare Resources, Bethesda, MD

Fulltime 40hrs per week

November 2012 to April 2015

Patient Service Coordinator

Supported accurate and complete Skilled and Personal Care management of active and discharge patient/client cases and records 75 clients.

Maintained administrative records of team operations and client cases.

Performed data entry functions in connection with the patient/clients’ electronic database.

Cross-trained and assist the Scheduling Coordinator at times when the volume has increased.

Brought potential candidates in to give them the CNA assessment.

Interviewed the potential candidate to see if they fit the criteria of the company.

Scheduled the potential candidate for orientation and have them fill out the proper paperwork

Set up for the orientation as well as conducted the orientation for the hired candidates.

Submitted the I9 forms and tax paperwork to corporate for processing.

Counseled CNA and documented any infractions that occurred.

Kept a running file of any infractions that the CNA may been filed

Determined if the CNA should be placed on probation or terminated based upon the complaint or infraction of the companies’ policy and procedure.

Northern Virginia Temps-Professional Healthcare Resources, Bethesda, MD

Fulltime 40hrs per week

July 2012 to November 2012

Office Assistant

Supported accurate and complete Skilled and Personal Care management of active and discharge patient/client cases and records.

Maintained administrative records of team operations and client cases.

Performed data entry functions in connection with the patient/clients’ electronic database.

Cross-trained and assist the Scheduling Coordinator at times when the volume has increased.

Northern Virginia Temps - Emergency Protection Agency, Washington, DC

Fulltime 40hrs per week

April 2012 to July 2012

Customer Service Representative

Interacted with customers to provide information and responds to building maintenance request and services.

Daily correspondence with customers via phone, email and in-person.

Knowledgeable of the office procedures, and must follow-up to ensure accurate and timely delivery of services to each client.

Ticketed and data-entry system used to track all requests.

Siltek Inc. - Armed Forces Retirement Home, Washington, DC

Fulltime 40hrs per week

August 2009-April 2012

Mailroom Clerk

Sorted and distributed mail to over 500 residents.

Place mail and/or pick up cards in residents’ mailboxes.

Worked directly with Supervisor to provide smooth office automation, standing-in during Supervisor’s absence to secure the location and manage the mailroom.

Assisted the residence with the purchasing of supplies, orders, and other services offered by the mailroom.

References Upon Request



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