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Manager Service Representative

Location:
Warangal, Telangana, 506145, India
Posted:
December 30, 2019

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Resume:

Curriculum Vitae

To obtain a challenging and responsible position where my knowledge and skills have valuable application in the progress of the firm and also develop myself into a better individual.

Academics

1)MBA (Finance Marketing) Osmania University in the year 2008-2010,

2) B.Com (Computer) from KAKATIYA University in the year 2005-2008,

3) Intermediate A & T from the Board of Intermediate Education-2003-2005,

4) S.S.C from Board of Secondary Education AP-2003,

Experience

Worked In “Sathatha Haritha Society“ as a Project Associate from September 2010 to 2012 December in Karimnagar.

Roles & Responsibilities:

1) As a Associate preparing and maintaining Projects wise reports

●Financial

●Demographical

●Geographical

2) Conducting monthly review meeting with Projects committees,

3) Motivating farmers for the necessary activity such as Earth works, Personal Loans, Agriculture works.

4) Attending Review meeting with RSO.

5) Preparing financial plan for next month/year of Project wise.

Worked in “Reliance Retail” as MSR (Membership Service Representative) from March 2013 to March 2014 in Warangal,

Roles & Responsibilities:

1)Taking care of CSD escalations and solving Customer Queries,

2)Sales of General Insurance,

3)Supporting to SM in Shift roaster and Administrative/sales functions.

4)Taking Care or Inbound and Outbound material details.

Worked in “FLIPKART (Instakart Services Pvt Ltd)”as Team Leader from March 2014 to 2018 June.

Achievements:

Promoted as Team Leader-II (Acting Hub Manager) in Mar-2015

Roles & Responsibilities:

1. Working as a Team Leader my primary responsibility was achieving Parameters and SOP’s 100%, as per the Daily/Monthly/Yearly targets.

2. Handling 30 Field Executives and 1 TL,

3. Taking care of FE’s issues (Salary, Incentives, ESIC etc..) with concern teams,

4. Conducting Daily Huddle, motivational and encouragement for a 5minutes.

4. Providing training new joiners like Field executives and new team leaders,

5. Handling (Large mile) Large appliances operations and (First mile) Marketplace operations,

6. And additionally monitoring 2 lean hubs with the help of Team Leaders.

7. Involving all the Inbound and outbound process.

8. Planning for next day smooth operations

9. Having knowledge on segregation and load assigning to Wish masters (Field Executives) (pin code and root wise)

10. Taking care of Customer escalations and resolving the issues in stipulated time.

11. Preparing/maintaining daily and Monthly reports (MIS).

12. Attending to Quarterly, Half yearly and Annual review meetings with Cluster Manager/Territory Manager/Regional Manager

13. Handling Cashier Responsibilities such as COD collection and depositions and Petty cash management (PCMS)

14. Play major role in reducing the cost of hub expenses (CPS),

15. Discussing hub issues to my reporting authorities and also giving suggestions and implementing thought.

Worked in “Ecom Express Pvt Ltd” as Cluster Head from July 2018 to April 2019 in Warangal,

Roles & Responsibilities:

1.Taking Care of 5 DC’s (Branches).

2.Taking Care Manpower recruitment and issues like Salary, Fuel, Incentives, ESIC etc..

3.Conducting training for DC Heads and Supervisors.

4.Coordinating with CS department to close all the escalations in stipulated time.

5.Coordinating with all the Departments-HR, Administration, Key Accounts and Control Tower etc…

Technical

1. Windows.

2. Ubuntu.

3. ERP/PCMS.

Personal Dossier

Name : Venkateshwarlu Anthari

Father's name : Chandraiah

Mother's name : Rajamma

Date of Birth : 05-05-1987

Mobile No. : +91-984*******

Passport Number : T8359922

Nationality : Indian

Email : ada6al@r.postjobfree.com

Linguistic ability : English, Telugu & Hindi

Marital status : Married.

Address : 1-57,

Sripathipally,

Chilpur-Jangaon-506145,

Place:

A.Venkateshwarlu



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