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Customer Service Assistant

Location:
Kolkata, West Bengal, India
Salary:
16-18k
Posted:
January 03, 2020

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Resume:

NAME :AMRITA KUMARI

DOB: **.**.**** Gender: Female

Email: **********@*****.***

Contact No.: +919*********

Address: 5C Anandi apartment,1Niranjan Pally,Bablatala

Kolkata 7000136

ACADEMIC QUALIFICATION :

Year

Institute

Board/University

CGPA/Div

2014-16

MBA

(Major- Marketing Minor- H.R)

Heritage Business School

M.A.K.A.U.T

7.19

2009-12

B.A.

S.M.College

T.M.B.U

60.50%

2009

Class XII

Saint Joseph’s School

ISCE

59%

2007

Class X

Mount Carmel School

ICSE

81%

SUBJECT SPECIALIZATION (in MBA):

Major - Marketing Minor – H.R

ADDITIONAL QUALIFICATION:

Subject course in I.T (MS WORD, MS EXCEL,MS POWERPOINT)

INDUSTRY VISITS:

Visited Keventer Agro limited barasat plant - learned about the manufacturing and processing of frooti, bailey drinking water,appy fizz and utsav refined oil.Its various product range and market share in west bengal.

ACHIEVEMENTS:

Participated in Science Olympaid.

Participated in debate and quiz competition.

CORPORATE SOCIAL RESPONSIBITIES:

Regularly participated in blood donation camp organized by local club.

Participated in “Make India clean and Green” initiative undertaken by Heritage Business School.

LANGUAGES KNOWN:

English

Hindi

KEY SKILLS:

Good communication skills.

Ability to work under pressure.

Ability to work in a team.

WORK EXPERIENCE:

worked as a Customer Service Executive for DBS Bank,Singapore (25th May 2018 – 30th May 2019)

Key Responsibilities:

To assist the customers in the installing the app in their phone for sending money to their country.

To train foreign customers of various nationalities to use the phone app to send money to their country (India, Indonesia, Philippines and Bangladesh).

To fill in the forms for the account opening customers at the work permit centre.

Data entry: key in the records of all the account opening customers at work permit centre.

All other ad hoc duties as assigned.

1 year experience as English communication trainer in I.C.S.E. Affiliated Institution ( LD DON BOSCO SCHOOL,BHAGALPUR, INDIA) for the period : May 2017 – May 2018.

Actively worked as an Assistant Examiner of English Literature for ICSE Boards Examination 2018.



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