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Phoenix, AZ
January 03, 2020

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Gary C. Rushing

**** * *** **** ***** **-*** Phoenix, Arizona 85044


Risk management and financial services industry leader with over 4 years of experience in the banking and fintech industry, providing a strong sense in due diligence. Analytical Certified Fraud Examiner able to identify, investigate and resolve potentially fraudulent activity and financial irregularities while ensuring compliance with banking and Anti-Money Laundering regulations.

Core Competencies

Enhanced Due Diligence

Customer Due Diligence

Suspicious Activity Report Writing

Red Flags



Risk Management

Regulation Oversight

Audit & Fraud Prevention

Conflict Resolution


Identity Theft / Complaint Handling Team Lead / Upgrade, Inc Phoenix, AZ – Dec 2017 to Present

Investigated identity theft claims, red flags, credit bureau disputes, complaints, and other fraudulent activity and inquiries that Upgrade received from customers, third parties, and/or victims. Submitted Suspicious Activity Report referrals due to possible fraudulent activity. Developed policies and procedures for Suspicious Activity Reporting, Red Flags, Complaints, Suspected Impersonation, and Elder Abuse including creating process maps.

Risk Operations Agent/SAR Investigator / PayPal, Inc. Chandler, AZ – Sep 2016 to Aug 2017

Relied on data obtained through the monitoring of alerts used to accurately identify potentially fraudulent activity. Utilized advanced tools and systems to conduct comprehensive review of identified transactions in order to authenticate questionable clients and verify suspect dealings. Analyzed detailed Customer Due Diligence (CDD) reviews to compare client profile data against hits to ensure normal and expected activity. Utilized a case management system to document outcomes in both a manual and automated format. Prepared reports for submission to government agencies.

Monitored transactional activity for 12-15 cases per clients ensuring complete compliance with PayPal's Terms of Use.

Investigated transactional alerts identified by PayPal’s internal system and if any aggravating issues were detected I communicated findings by completing a Suspicious Activity Report with narrative.

Submitted Suspicious Activity Reports to Financial Crime Enforcement Network’s Norkom system.

Maintained strict client adherence to Anti-Money Laundering regulations.

Fraud Analyst II / Bank of America Phoenix, AZ – Dec 2014 to Sep 2016

Prevented and detected possible fraud through the frequent, comprehensive review of client accounts. Gained advanced familiarity with the use of effective research and evaluation tools to assess risk levels and fraud type.

Investigated activity, including interviewing clients, for approximately 50 accounts each day with proven success altering the approach and resolution style as needed.

Gained a reputation for executing decisions in the best interest of Bank of America, internal partners and clients.


Bachelors of Science, Financial Forensics / Colorado Technical University, Colorado Springs, CO – Dec 2013

Associates of Science, Paralegal Studies / Phillips Junior College, Campbell, CA – Oct 1996


Certified Fraud Examiner / Association of Certified Fraud Examiners, Austin, TX – May 2017

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