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Manager Customer Service

Cranford, NJ
January 03, 2020

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Tina M Lopez

*** *. **** ****** **********, NJ **033

Contact # 908-***-****


Dedicated professional with extensive Payroll/Staffing Recruitment Resource Manager background. Proficient at identifying areas for process improvement. Ability to establish good rapport with internal and external customers and a strong team player.

Career Experience

Payroll Manager-Hackensack Meridian Health-Westwood, NJ 5/2018- Current

Perform daily payroll department operations for a large inpatient, outpatient, teaching and research hospital

Manage workflow to ensure payroll transactions are processed accurately and timely

Oversee payroll staff and manage multiple payroll processing, communicate with leadership on any updates that pertain to payroll policy and procedures

Reconcile payroll prior to transmission and validate confirmed reports

Process all payroll tax filings and year end reporting (W2)

Process and correct garnishment calculations and compliance

Manage time and attendance processing and interface with payroll

Track and process bonus and incentive pay outs

Coordinate with HR for all uploads and updates

Prepare date and perform appropriate weekly, monthly and quarterly tax filings

Develop ad hoc financial and operational reporting as needed

Participate and lead as necessary implementation processes for payroll and time keeping systems

Sr. Payroll Analyst-Integralife Sciences-Plainsboro, NJ 12/2017-5/2018

Processing of assigned bi-weekly, semi-monthly, and monthly payrolls

Reviewing in detail assigned payrolls and cross-check payrolls processed by other payroll

peers, focusing on new hires, salary changes, terminations, benefits, and leave of absences

Conduct audits of data, changes and requests that come in to ensure compliancy with company policy and practices

Compile all data needed to process assigned payrolls

Organize and file payroll records and reports

Sets up and processes direct deposits, garnishments, child support orders, tax levies, severances, stop payments, stock, 401k and payroll adjustments

Reviews and ensures authorization of worked hours by employees and supervisors in eTIME

Administers Enterprise eTIME (passwords, profiles, PTO)

Reconciliation of any payroll items, such as annual and quarterly reports

Runs interfaces to move Payroll data from Oracle to PayForce/Vantage and to move worked hours from eTIME to PayForce each period. Resolves any errors on the transferred data

Reports and follows up issues with ADP National Accounts on eTIME, Connection, PayForce and ADP GL issues/ projects/ changes

Ensures compliance with SOX regulations by following established processes and procedures

Follows all Federal and State payroll laws

Resource Manager, Bloomberg-ZeroChaos-Orlando, FL & New York, NY 8/2010-2/2016

Works directly with client managers to facilitate staff augmentation needs and all related transactions

Partner with management to prepare job descriptions and requisitions for all positions

Reviews resumes, conducts phone screens, and submits candidates to hiring manager for review

Coordinates all interviews with candidate, supplier and hiring manager

Provides feedback to supplier on candidate during entire hiring process

On-going training of hiring managers on program and policies, requisition entry, candidate review and contractor time approval in the VMS

Work closely with Human Resources, Legal and Corporate Security, to ensure contractor compliance with corporate policies and procedures

Daily responsibilities include contractor and supplier relations, setting-up new suppliers, coordinating candidate submittals and interviews

Bill Rate negotiation, coordination and verification of drug and background checks, all other contractor "on boarding" responsibilities

New Supplier & Contractor VMS training

Assist with preparation and presentation of monthly/quarterly program reports to client and corporate management

Answer supplier questions, monitor supplier and contractor activities

Manage New Hires and Termination announcements & notifications

Meet company and customer SLA’s

Resource Coordinator, ZeroChaos (3/2013-06/2014)

Payroll Analyst, ZeroChaos (08/2010-03/2013)

Payroll & HR Specialist-Airtran Airways-Orlando, FL 10/2007-11/2009

Manage the processing of Garnishments for the Corporate Payroll Office

Analyze, prepare, and input payroll data using ADP Pay Force and Enterprise time clock system to process accurate and timely payroll

Identified and implemented significant process improvements in order to maintain compliance and increase efficiency

Successfully initiated a campaign to increase Full Service Direct Deposit for the company which resulted in a 60% boost in participation

Significantly decreased payroll discrepancies by 40% through training and continuous review

Ensure compliance with all applicable state/local and federal laws

Calculate and process special checks, reviews, edits, and makes corrections and adjustments as needed

Enter Employee Status Form changes including hires, terminations & transfers, tax updates, etc

Research vacation and sick leave inquiries

Process new hires, terminations, status changes, tax changes, deductions, direct deposits, time sheet data, rate changes, retroactive adjustments, and special pays

Solve problems concerning payroll, answer inquiries, and enforce payroll policies

Accountemps & Volt Services-Orlando, FL 9/2006-9/2007

Payroll Specialist- Health Central Hospital (Contract Assignment)

Manage the work flow of the Payroll Assistant to achieve effective and efficient results

Review for eligibility PA Forms and Edit sheets submitted to payroll. Ensure that employee’s time records properly reflect the actual hours to be paid, before transmitting information to data processing

Control appropriate payments for sick, vacation and holiday in accordance with established policies

Sort bi-weekly paychecks for disbursing all checks and direct deposits. Maintained accurate payroll records as required by Federal and State Laws. Review WFC reports prepared by data processing for accuracy

Prepare check request for vendor payment from payroll deductions

Prepare properly authorized manual payroll checks. Provide technical support for timekeepers.

Prepare FTE reports biweekly. Responded to employee questions concerning hours worked, pay rates and payroll policies. Trained designated “Timekeepers” to ensure employees are paid properly

HR Payroll Coordinator-Fairfield Resorts (Contract Assignment)

Responsible for processing a bi-weekly payroll for 3500 employees

Ability to multi-task, perform responsibilities under tight deadlines and maintain organization

Utilize Lawson system, Kronos and Work Force Central (My Time) timekeeping system

Responsible for providing payroll support including data entry, research and payroll report processing

Provide strong customer service support to all site coordinators regarding payroll questions

Multi-state payroll processing and calculations

Identify processing issues and provide guidance to the site coordinators and managers regarding audit findings and input errors

Process several off cycle payroll runs throughout the year. Process New Hires / Rehires, terminations, transfers, promotions, merit increase, and job reclassifications in the Lawson System

Prepare void, stop payment on checks and direct deposits when necessary

Calculate retro pay, auditing payroll input, request manual checks through corporate and preparing wage verifications

Process New Hires / Rehires, terminations, transfers, promotions, merit increase, and job reclassifications in the Lawson System

Prepare void, stop payment on checks and direct deposits when necessary

Senior Payroll & Billing Analyst-Cognisa Security (Contract Assignment)

Perform daily and weekly payroll for more than 5000 employees

Data entry of sign in sheets for time keeping

Establish solid working relationship with account mangers

Verify, edit and process payroll for communication to corporate payroll

Maintain and file all required documentation to support payroll record keeping

Perform weekly, bi-monthly and monthly billing invoices approval process required in every individual account.

Prince Contracting-Orlando, FL 9/2001-5/2006

Administrative Assistant/ Payroll Coordinator Assist 4 Project Manager and DOT Superintendent

Processed all new hire and termination paper work

Track all insurance and payroll with employees

Set up interviews for future employees for project manager

In charge of Data entry of all hours worked for employees out on the site

Beepers Express-Ponce, PR 6/1993-3/1998

Assistant Manger

Oversee customer service call center

Process all new hire paper work

Process payroll for over 100 employees

Assist owner with travel arrangements and meetings

Set up interviews and in charge of monthly reconciliation on invoices and payouts


Ponce Catholic University-Ponce, PR 8/1993-8/1995

Business Administration/Human Resources Management

Garnishment Forum Certification-Orlando, FL 2008

Valencia Community College-Orlando, FL 9/2008-12/2008

Fundamentals of Payroll Preparation for CPP Certification


Payroll, Data Entry, 10-key, Microsoft word, Excel, AP/AR, 10,000 KSPH, Collections, Customer Service, ADP payroll system Payforce, Time and Labor Streamline,Citrix Ultipro Payroll, Lawson, Ceridian, Mckesson HBOC, Kronos and Crystal Reporting System and Micro-Strategy, Bilingual in English and Spanish.

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