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Manager Cisco

The Netherlands
January 03, 2020

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Rajendra Prasad Behera



Expertise in Skype IPT and Cisco Unified communication technologies with outstanding networking and VoIP knowledge. Seeking an opportunity to work as an Unified communication professional .


Very good knowledge on Skype IPT, Voice and Video platforms, Internet Protocols and Cloud Skype environment, 0365

Thorough understanding of Skype call routing and AudioCodes gateway and Media pack configurations.

Expertise in implementing and managing AudioCodes gateways, SBA, SBS servers, Megapack analog gateways

In-depth knowledge of the techniques and procedures of VOIP and voice TDM as well as deployment,management and troubleshooting Skype for Business Server 2015, Lync Server 2013, Exchange 2013, Office 365

In-depth knowledge of Skype Architecture and Building experience of Frontend Skype servers Edge servers and Mediation Servers.

Thorough understanding of Microsoft certificate authorization and PKI certificates.

Good knowledge on voice recording systems and its integration with Skype and Cisco voice systems.

In depth knowledge in management systems as OVOC and RPRM for Skype Phones and PRIME Collaboration and its applications with cisco voice infrastructure.

Extensive knowledge of identifying root issues, maintaining Skype IPT systems as well as LAN/WAN technologies.

Thorough understanding of SIP protocols and SIP signaling and Troubleshooting.

Expertise experience in Cisco UCS platform – CUCM, Unity Cisop IPT, UCCE,UCCX

Ability to conduct research to identify and solve issues on VoIP products.

Skilled in generating technical concepts, work procedures, and instructions. WORK EXPERIENCE(9.5 YEARS)

Current Organization: TCS,Amsterdam, Netherlands

Duration: 6 years

Role: Technical Lead

Client : Cargill (Global)

Roles and responsibilities Handled:

Senior UC Consultant – Microsoft Skype for Business IPT SME: Projects lead in Amsterdam supporting the Skype for Business Server Infrastructure.

Deployment of the SKYPE IPT solution. The AudioCodes M1000/M2000 with Skype for Business Server 2015 in order to enable centralized call processing for internal and external calling.

Migrate voice-enabled users/devices from Avaya/Cisco to Skype for Business and Polycom SfB phones using Polycom RPRM. Project planning, CID solution design, deployment of the Unimax 2N migration toolset, import and mitigation of user data.

In-place upgrade from Lync 2013 to Skype for Business Server 2015.

Upgrade existing Lync infrastructure to Skype 2015 HA with hybrid deployment(SfB Online registered user, calling via on-prem telephone lines)

Migration from local E1/T1 lines to centralized SIP trunk

Audiocode SBC configuration for SIP trunks and call routing

Migrating users from on-prem to O365 and enabling UM for voicemails Last organization: KPIT CUMMINS

Duration : 1.5 Years

Roles and responsibilities Handled:

CUCM, Unity Connection, CUPS 9.X Implementation on Cisco UCS.

Supported and managed VOIP and video network, huge network spread across more than 11 countries.

Worked in an environment of more than 8000 Cisco IP Phones, Two clusters and 35 client sites with a central management system.

Implementation of CUCM cluster 9.x and voice gateways(mgcp,h323)

Management and troubleshooting of Cisco Analog and Digital voice gateways and voice devices.

Configuration and Instillation of Voice Interfaces like E1 & T1 Lines (CAS and PRI).

Worked with Cisco TAC for root cause and system up gradation.

Troubleshooting and configuration on Cisco TMS, VCS control, VCS express and MCUs.

Designed and configured video conference systems.

Created conference bridges and outside dialling string for video calls with customers and partners.

Previous Organization: HCL Technologies

Duration: 2.1 Years

Designation: Cisco Voice Specialist

Client: EFH Oncor (US,Texas Based)

Roles and responsibilities Handled:

Management of whole Cisco voice infrastructure of Sixth largest power generation and distribution company in Texas, US.

Worked in an environment of more than 10,000 Cisco IP Phones, Three clusters and 115 client sites with a central management system.

Adding new sites to Cisco platform and integrating with the existing legacy Nortel and Avaya systems.

Management and troubleshooting of Cisco Unified Communications Systems, including Call Manager / Unified Communications Manager 8.X, 4.X, Unity and CUPS.

Making changes as per customer requirement in order to establish communication with third party devices such as ACME SBC, MICROSOFT OCS etc.

Worked on a huge set up of more than 10,000 IP phone users along with fax and voicemail systems.

Deployed voice gateways 3945 series and phones (7945/7965/7937/7942) in the new sites.

Configured MGCP and h.323 gateways as per the requirement.

Configured call manager features like extension mobility, Intercom, SNR.

Troubleshooting with VGs and call manger.

Worked closely with Cisco TAC for root cause analysis. CERTIFICATIONS:




Course of Study % Of





(Electronics and Communication Engineering)

83.8% 2010


Class 12 60.8 % 2004

Class 10 76.8% 2002


Creativity and innovativeness as basis of personal skills.

Excellent interpersonal relationship and good in working with teams.

Good in communication and presentation skills.

Quick learner and flexible to perform under any circumstances. DECLARATION:

I hereby declare that the above-mentioned information is correct to best of my knowledge and I bear the responsibility for the correctness of the above-mentioned particulars.

Place: Amsterdam Rajendra Prasad Behera

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