NAVDEEP KASHYAP (Ivan)
IT Recruitment and Staffing
Customer Service Industry
Efficient professional who blends Operations and strong recruitment experience.
A far-sighted Top management (AVP/VP/GM/Director) professional with excellent proven experience in recruitment industry for sales and business development of US IT/Non-IT Staffing and Recruitment, BPO’s, Call Centre’s and Customer Service Industry. A results-oriented business professional with skillful abilities in Strategic planning, logical reasoning and Questioning, Analytical thinking, improving efficiency of operations, Team building and detailing project information to determine effective processes for operations. Seeking to apply and augment my experience in a Product or Service industry to strengthen the organization resourcefully to enhance my growth potentiality and aptly utilize it to become a catalyst in the growth of the organization. Aspire to join an organization where I can utilize my network, skills, and inherent competencies & can help team members by providing learning environment, opportunity & growth. I am quite comfortable with continuous learning from work assignments and sharing experiences.
Navdeep has 16 years’ experience managing Operations/Training/Sales and Business development for US/Domestic Staffing, International Sales and business development, Upselling with Customer Service Industries including International BPO business. Proven success overseeing sales process, marketing, human resource management, and financial controls. He has worked at all levels starting from Recruiter/telesales/sources and reached senior manager positions where decision-making and training is imperative. Navdeep is Comfortable functioning at both the strategic and operational level. He is self-motivated, a go-getter, confident, highly organized, and self-managed yet team orientated individual professional with the ability to thrive under pressure and enjoy the challenge of multi-tasking. He possesses excellent communication skills both verbal and written, also excellent with writing templates, messages, professional emails. Besides being experienced at understanding people (Both EQ and IQ), he is result focused and have been working with successful and highly motivated fun teams in the area of Sales/Business development, Operations and Human Resources. He prefers roles requiring mapping out, forecasting, planning, analyzing, logical calculations, strategic planning and Team capacity skills with Training/mentoring, potential business ice breaking, initial client talks, customer service attitude and organizations that can harness the best of me, with stimulus to succeed through appropriate work environment.
A thorough professional with a proactive attitude, capable of thinking in and out of the box, resourcing clients and forming alliances and Agreements with IT/Non-IT Giants by understanding the Company’s/ client’s business, culture and Recruitment Processes.
An effective leader with distinguished abilities in operations, sales and business development with end-to-end Recruitment cycle, custom designing Recruitment solutions and motivating team members to maintain deliverables as per SLA.
Outstanding ability to professionally and effectively communicate with candidates/consultants and hiring managers at all levels and departments.
Vast experience in the formulation and development of strategic Recruitment plans, change Management & handling various Recruitment processes and thus hiring the best candidates.
Successful track record in IT Recruitment, Client Relationship, Accounts management, People Management skills, Time Management, Problem Solving Ability and working under pressure and under tight turnaround schedules.
Skills and Expertise:
Expert planning, scheduling, analyzing, strategizing and logical management skills in various information systems and technologies.
Successful background in revenue generation, project/program management, business development, and quality assurance.
Strong leader adept at motivating teams to surpass business goals and client expectations.
In-depth knowledge of diverse business areas, including production, inventory, and marketing.
Exceptional communication, interpersonal, organizational, and presentation skills.
Experience in Recruitment industry with major emphasis on IT Recruiting, Sales & Consulting.
Thriving in a high volume, high-pressure atmosphere with regularly exceeding and meeting the targets.
Excellent interpersonal skills, strong written skills, creativity, and adaptability to changing situations.
Vice President- Sales and Business Development
(July 2017---Till Date)
Develop plans and strategies for generating new business and achieving the company’s sales goals
Create a culture of successful ongoing business and goal achievement
Manage the sales teams, operations and resources to deliver profitable growth
Manage the usage of budgets
Define optimal sales force structure
Hire and develop sales staff
Define and oversee sales staff compensation and incentive programs that motivated the sales team to achieve their sales targets
Define and coordinate sales training programs that enable staff to achieve their potential and support company sales objectives
Manage Client/customer expectations and contribute to a high level of customer satisfaction
Define sales processes that drive desired sales outcomes and identify improvements where and when required
Creating, communicating and implementing the organization's vision, mission, and overall direction.
Leading, guiding, directing, and evaluating the work of other executive leaders including senior Managers, Accounts Manager, Training Managers and Team Leads.
Formulating and implementing the strategic plan for guiding the direction of the business. Using the input of employees at every level of the organization to develop the strategic plan.
Forming, staffing, guiding, leading and managing the organization to accomplish the overall responsibilities and the strategic plan of the sales and business.
Overseeing the complete operation of the organization in accordance with the directions established in the strategic plans.
Evaluating the success of the organization. Using a set of strategically important measures to determine the ongoing success - or lack thereof - that the organization is experiencing. Using non-measurable aspects of the work environment to gauge other aspects of business success.
Identifying the new potential clients to be pitched for recruiting and business development
Pitching and convincing the new clients for their recruitment needs
Assuring the fulfillment of the right talent within the deadline time frame
Understanding and making the team understand about the requirement of the client
Taking regular feedbacks and getting the new and open requirements
Maintaining a good market reputation of the company and asking for referrals from the current clients for new and targeted new opportunities
Getting the I-9, and business agreements signed from the clients
Getting the renewal of the agreements from the existing clients and overseeing further business opportunities
Elite Career Solution, Chandigarh
Vice President-(Recruitment/HR, Operations and Business Development)
(May 2016---June 2017)
Putting in place infrastructure and systems to support the success of the sales function
Provided detailed and accurate sales forecasting
Compiled information and data related to customer and prospect interactions
Monitored customer, market and competitor activity and provide feedback to company leadership team and other company functions
Worked closely with the marketing function to establish successful support, channel and partner programs
Managed key customer relationships and participate in closing strategic opportunities
Traveled for in-person meetings with customers and partners and to develop key relationships
Facilitating and providing guidance to management teams in HR matters, directing staff on HR functions, and developing, interpreting and implementing policies and procedures according to federal and state laws and regulations.
Handled internal grievances and manage hiring practices, including recruiting and selection.
Lead and participate in coaching, disciplining and terminating employees.
Avoiding litigation and other potential losses by overseeing participation in Equal Employment Opportunity and with compliance with the generic company and labor laws.
Monitored and ensure compliance with company policies.
Enabled the company/firm to attract, hire and retain top-quality employees with competitive salary and target-based incentives
Managed, evaluated, updated and reported on a comprehensive compensation plan for the entire organization
Established short- and long-term goals, budgeting for HR expenses, and networking with outside peers and organizations when needed to achieve goals.
Responsible for developing and implementing company’s human resources business plan, establishing accountability, identifying solutions to resolve problems and fostering a diverse workplace that enables all employees to contribute to the organization at their full potential
Strategically planned human resource strategies in support of organizational goals
Managed organizational change to increase employee satisfaction and productivity
Identified opportunities for improving, developing and conserving human resources
Demonstrated ability to use data and statistics to solve real-world HR problems
Tech Falcon, Chandigarh
SR Business Development Manger (US Staffing and Consulting)
(November 2015---April 2016)
Identify Prospect for potential new clients and turn them into clients for increased business.
Cold calling to concerned, hiring and recruiting managers to ensure a robust pipeline of opportunities.
Meet potential clients by growing, maintaining, and leveraging my network.
Identified and approached potential clients, and the decision makers within the client organization.
Researched and build up business relationships with new clients.
Arranged and Set up meetings between client decision makers and company’s practice leaders/Principals.
Developed and maintained the Plan, approaches and pitches.
Bulk and individual emailing to concerned as how we can help their organization save time, energy and resources
Worked with team to develop proposals that speaks to the client’s needs, concerns, and objectives.
Participated in pricing the solution/service.
Handled objections by clarifying, emphasizing agreements and working through differences to a positive conclusion.
Used a variety of styles to persuade or negotiate appropriately.
Presented an image that mirrors that of the individual client(s).
Presented new products and services and enhanced existing relationships.
Worked with technical staff and other internal colleagues to meet client needs.
Arranged and participated in internal and external client debriefs.
Attended industry functions, such as association events and conferences, and provide feedback and information on market and creative trends.
Present to and consult with mid and senior level management on business trends with a view to developing new services, products, and distribution channels.
Identified opportunities for campaigns, services, and distribution channels that lead to an increase in sales.
Using knowledge of the market and competitors, identify and develop the company’s unique selling propositions and differentiators.
Management and Research
Prepare and upload Submit weekly, monthly progress reports on air table/internal database and ensure data is accurate.
Ensure that data is accurately entered and managed within the company’s CRM or other sales management system.
Forecast sales targets and ensure they are met by the team.
Track and record activity on accounts and help to close deals to meet these targets.
Work with marketing staff to ensure that prerequisites (like prequalification or getting on a vendor list) are fulfilled within a timely manner.
Ensure all team members represent the company in the best light.
Present business development training and mentoring to business developers and other internal staff.
Research and develop a thorough understanding of the company’s people and capabilities.
Understand the company’s goal and purpose so that will continual to enhance the company’s performance.
Beta Soft Systems, Chandigarh (US Staffing and Consulting)
SR Business Development Manger
(April 2015---October 2015)
Identified new, innovative and trendsetting ideas by researching industry and related events, publications, and announcements; tracking individual contributors and their accomplishments.
Located/proposed potential business deals by contacting potential partners; discovering and exploring opportunities.
Screening/analyzing potential business deals by analyzing market strategies, deal requirements, potential, and financials; evaluating options; resolving internal priorities; recommending equity investments.
Developed, formulated and practiced negotiating strategies and positions by studying integration of new venture with company strategies and operations; examining risks and potentials; estimating partners' needs and goals.
Closed new business deals by coordinating requirements; developing and negotiating contracts; integrating contract requirements with business operations.
Preserving and following protocols and hierarchy of organization's value by keeping information confidential.
Enhanced organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Pre-sales Activities: Assisting with sales proposals, tender responses, demonstration of company’s software to prospective customers and discussions with them concerning the ways in which the packages can be used to meet their requirements in a fruitful way.
Attending web fairs, conferences and exhibitions for technology updates and enhancements for the growth of the company.
Presentations at seminars and User Group meetings and personal/professional view point.
Liaise with Account Managers in the development of activities on existing customer sites, with the objective of extending benefits to the clients on associating with the company.
IDC Technologies, Lucknow
Operations/Sales Manager – (US Staffing and Consulting)
(November 2012---May 2014)
Planned and managed day-today IT operations for the company and its employees, including budgeting, forecasting, and professional development of technical staff.
Established operational objectives and work plans; liaise with sales and recruitment managers to maximize synergy among departments.
Create and execute operational procedures and audits in compliance with company regulations.
Mentor and supervise Business Development/Sales/ Account/ Recruitment managers and programmers to ensure timely and cost-effective development of systems and services that support business objectives.
Review client’s IT requests and work with direct reports to schedule and complete projects.
Manage and coordinate third-party vendors. Bridge gaps between internal staff and external parties.
Managed/ supervised recruiting team of 16+ Recruiters, 2 Team Leads and 1 Business Development Manager.
Participated in Daily/weekly meetings to strategize and prioritize on all current openings.
Act as a liaison between Account Managers/ BDM and Recruitment Team; connect with them on a regular basis for feedback and to support a smooth recruitment process.
Handling issues related to resources that recruiters are not able to handle
Help recruiters / Team Leads when they are stuck with difficult requirements or when needed.
Key responsibilities include recruitment management, account management, team management.
Excellent experience in training Team Leads to train junior recruiters and how to increase productivity of team.
Experience in Recruitment & Business Development personality & has a proven history of achieving Staffing needs & Targets.
Once the offer is made & if candidate backs out great skills / Hands on experience in negotiating salaries/rate with the candidates/consultants again to bring them back
Possess strong technical / business acumen and understanding of technical requirements; deep sourcing skills and experience sourcing passive candidates; excellent candidate assessment skills.
Self-motivated with the ability to manage multiple priorities simultaneously.
Excellent Skills to motivate the team.
Maintain the Team who takes care of the list of Bench Candidates and Consultants for marketing.
Following up with the clients for the paperwork and closely deal with the consultants till the closure.
Coordinating with the HR and US team for Internal Hiring and Recruiter training.
Understand the recruiter’s needs and develop appropriate solutions.
Ability to integrate and analyze data. Strong negotiations skills a must along with the ability to stand firm when necessary.
Corelogix Consulting Inc, Delhi
(May 2012---September 2012)
Complete Resource Management, Training and mentoring with the team.
Catering my services to over 3-4 Accounts at a time. Clients are IBM etc.
Handling the initial client calls and run through the presentations.
Manage a team of IT recruiters to facilitate smooth flow of the IT recruiting process.
Resource allocation, team time management, productivity tracking and timely delivery of quality target resources.
Mentor IT Recruiters prepare training documentation and deliver Training.
Review and determine technical expertise of consultants and recommend for applicable position of interest.
Review resumes (team submission) making sure they adhere with the requirements.
Ensure that the team works in accordance to the plan and delivers within time schedules and budgets, and major variances are escalated appropriately.
Produce a strategy for every client/ service offering and review it periodically
Maximize revenue and margins from existing and newly hired consultants by ensuring that we offer optimum pay rate for various skill and experience levels.
Train recruiting staff in identifying hidden talent using emerging methods and tools.
Develop and implement metrics, accountability and performance plans
Lead all phases of recruiting/employment process: initial candidate screening, decision making, task planning, status tracking, reporting and final implementation of decisions.
Gathering and reviewing daily reports by end of the day
Conduct Virtual meetings with onsite team to track and discuss progress.
Charter Global, Noida
Accounts Manager / Team Manager- Recruitment
(June 2011---April 2012)
Handling entire recruitment operation fulfillment functions for Global Delivery Center with a team of 18+ people reporting in India (Noida Branch)
Accountable for Recruitment process, resource management, sourcing strategies, recruitment process improvement up gradation and compliance management.
Majorly Focused on Apple, Microsoft, TCS and Sony Involved in full process of getting requirements on various technologies, domain and vertical.
Interacting with hiring managers on requirement and then after interviews getting feedback
Experience in understanding major state RFP and RFQ and then helping team in sourcing candidates or team of candidates for it.
Interacted with employee care and accounts and sorted out their issues on need bases if needed.
Acted as front end on both sides and made sure to have continual detailed feedback from both prospective candidates and clients ensuring that Company is meeting goals.
Made strategies to improve consultant benefits, service offerings, and placement procedures.
Build relationship with clients and consultants on long-term commitment so to have them for as long as possible.
Taking care of all in house recruitment Team building and Management.
Handled team responsible for placing H1B candidates on Bench with different skill sets
Manpower Planning and Productivity Monitoring and directly reports to VP (based out of US).
Back an office operation which includes maintenance and updating of Database, MIS, and Monthly/Weekly status reports.
Facilitating and developing stringent productivity norms with on line productivity monitoring system matching the present & future business requirements.
Designing and conducting intensive training programs on Induction for new recruits.
Compensation and Benefits administration, which includes introducing monthly incentive schemes etc.
Technical Recruiter IT Staffing
(Feb 09 to May 2011)
Worked on all kinds of direct client and Tier one (gatekeepers) requirements.
Worked on assigned requirements by the Resource Managers/ Account managers.
Sourcing right candidates for the requirements by searching resume from internal database, referrals, various job sites like Monster, Dice and other headhunting methods for contractual, contract to hire as well as fulltime requirements.
Implemented effective recruiting strategies in order to attract, screen, recruit, and select high quality candidates.
Practiced numerous sourcing techniques including referral generation, linked in, blogs, free portals and direct sourcing/cold calling to develop a qualified pool of candidates.
Established and maintained solid working relationships with vendors/consultants by broadcasting contractual requirements to partner vendors.
Conducted interviews with candidates by telephone to determine skills, knowledge, interest, market value, and availability.
Screening candidates (technically and functionally) and making sure they feel comfortable with it before finally submitting to the client/ Account managers.
Clearly communicated all aspects of the offer including salary, benefits, bonuses, relocating, etc.
Ensuring a healthy pipeline of candidates as backup.
Following up with the client/ Account’s managers on the next steps/feedbacks.
Making sure that the candidate doesn’t have too many interviews or offers lined up to reduce bad delivery.
Negotiating with the candidate on the hourly rates for contractual requirements and the annual salaries based on benefits packages for W2 positions and make sure that email confirmation and other paperwork is properly done before submittals.
Formatting the resume and submitting the same to the client/sales side.
Scheduling and prepping the candidate for the interview in case he/she gets shortlisted.
Taking feedback from the interviewed candidate and following up on the same.
Articulated and negotiated job offers with candidates
Maintaining candidate tracker, submission overviews and updating the status to the Resource/ Account manager on daily, weekly and monthly basis.
Performed the entire Recruitment life cycle by Clearly communicating all aspects from getting the requirements to the delivery of the consultant after an offer has been made including salary, benefits, bonuses, relocating and finally making him join the project.
Perennial Designs Pvt. Ltd, Chandigarh.
Manager Operations/ Training
(February 07---Jan 09)
Responsible to oversee and manage a large team of a staff of 30 personnel including, executives, trainers and team leaders.
Direct operations as a liaison between clients, supervisors, and call center employees.
Administer performance management by diagnosing improvement opportunities, providing effective feedback, coaching, training, professional development, and corrective action plans.
Perform quality checks, develop and review performance reports, identify areas to improve, and implement measures to improve performance levels and meet objectives.
Responsible for reviewing and recommending improved operating policies and procedures and ensuring the proper implementation and maintenance of approved change.
Making recommendations for personnel regarding employment, performance rating, salary changes, promotions, transfers and terminations, and guiding and advising personnel in the more complex phases of their work.
Setup Program Management Office (PMO) for the account to coordinate with support functions such as Recruitment, Training, HR, IT, Infrastructure etc.
Managed manpower and supported the customer care team, by designing and providing training.
Implemented operational logistics guidelines and conducted internal bay audits to ensure sales staff complies with corporate policies.
Responsible for planning, development, resource management and operations, production, marketing and quality assurance.
Review call center statistics to measure staff performance and the need for improvement.
Re-enforcing and maintaining the use of the voice mail and mailboxes of the agents.
Keeping agents in friendly competition with each other and Creating and maintaining contests to achieve maximum sales referrals.
Monitor and ensure the productivity and quality of the team leaders and heads to make sure they are 100% responsible for their performance.
Periodically conduct audits of other trainers
Developing a method for evaluating programs / Feedback
Identifying external trainers and evaluating them for suitability
Involvement in conceptualizing and designing other specified development interventions for Trainings.
Convergys’s India Services Pvt. Ltd, Gurgaon
(Nov 05 to Jan 07)
Ensure customer satisfaction with excellent communication and relationship building skills.
Responsible for Account sales engagement including up selling.
To handle customer queries efficiently and swiftly resolve all issues.
To meet and exceed customer needs and provide customer satisfaction.
Wherever required up sell and cross sell the appropriate product to all customers at the most profitable rate that can be achieved.
To meet business targets for both quantity and quality.
To manage Work Basket reports as required.
To recommend methodologies to improve processes and systems.
Update knowledge of process on regular basis.
Answer/Make calls/request and act accordingly.
Identify new potential customers and making sales.
Provide feedback directly from our customers about the product to improve strategy and design.
E-mail exchanges with management/colleagues regarding account issues and questions, business trends, sales success and challenges.
Maintaining and sending daily Reports.
MBA in Information Technology (IT) from Brussels, (Belgium)
Bachelor of Arts with Psychology, English, Business administration from Punjab University, Chandigarh.
Completed three levels of French Language.
Guest faculty for voice and accent at NIIT, Chandigarh.
Mentoring and counseling employees in psychological related issues at personal front.
General Knowledge test topper, conducted by USO, (USA)
Guest speaker and motivator at British Library Chandigarh
Best NCC Cadet (Air Wing)
Member of People for Animals (PFA)
USA visa good till 2024
Place: Navdeep Kashyap