Frank Payton

**** ****** **

Lawrenceville, GA **044

ada676@r.postjobfree.com

Alternate Phone Number: 770-***-****

Phone Number: 770-***-****

Seeking Full-Time position which will enable me to use my strong accounts tracking skills, prior work experiences, and ability to work well with multiple departments in a large corporate setting. Work Experience

Customer Service Representative

Avaya inc.

Oklahoma city, OK

March 1987-December 2017

Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints

Check to ensure that appropriate changes were made to resolve customers’ problems

Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken

Refer unresolved customer grievances to designated departments for further investigation

Determine charges for services requested, collect deposits or payments, or arrange for billing

Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers

Getting Information

Interacting With Computers

Communicating with Persons Outside Organization

Communicating with Supervisors, Peers, or Subordinates

Establishing and Maintaining Interpersonal Relationships

Making Decisions and Solving Problems

Updating and Using Relevant Knowledge

Processing Information

Resolving Conflicts and Negotiating with Others

Organizing, Planning, and Prioritizing Work

Interpreting the Meaning of Information for Others

Identifying Objects, Actions, and Events

Performing for or Working Directly with the Public

Documenting/Recording Information

Performing Administrative Activities

Analyzing Data or Information

Coaching and Developing Others

Thinking Creatively

Monitor Processes, Materials, or Surroundings

Evaluating Information to Determine Compliance with Standards

Training and Teaching Others

Guiding, Directing, and Motivating Subordinates

Provide Consultation and Advice to Others

Coordinating the Work and Activities of Others

Performing General Physical Activities

Experience with: Adobe Systems Adobe Acrobat, Avaya software, Customer account management software, Customer service and support software, Data entry software, Desktop computers, Microsoft Excel, Microsoft Internet Explorer, Microsoft Outlook, Microsoft Windows, Microsoft Word, SAP software

Education

High School Diploma or Equivalent, General Studies Granby High School

Norfolk, VA

January 1978-June 1981

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