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Senior Hotelier and Hospitality Manager

Location:
Karachi, Sindh, Pakistan
Salary:
SAR 20,000 Monthly
Posted:
January 03, 2020

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Resume:

C.E.O

MAHABAT KHAN

London collage of professional Studies, Uk.

Qualified and result oriented professional with over 25 year of practical work experience in Administration Hospitality & Executive, Service Industry. Experience in Front office Man- agement, customer service and Administration. Capability to perform marketing-Wholesale, indoor & outdoor sales, also maintaining adetquate relationship with vendors and to main- tain stock control. posses excellent communication, Leader- ship, organization, interpersonal and staff supervision skills with ability to provide warm guest service, building rapport with clients and achieving client satisfaction. A dynamic and self-motivated leader who performs in pressurized environ- ment and effectively priorities job responsibilities. well versed with MS Office & Computer Skills

2005 Diploma in Hotel Management

Karachi university, Karachi, Pakistan.

1989 Bachelor of Arts

Pakistan Institute of Tourism and Hotel

Management.

1987 Diploma in Hotel Management

EDUCATION

Waves water World Sports luxury yacht

Charter Dubai UAE

Dec 11 - May 19 C.E.O

Indopak Tourism Yacht Rentals, Dubai, UAE

Sept 09 - Oct 11 Managing Director

CAREER PROGRAME

ABOUT ME

CONTACT

+92-334-*******

Karachi, Pakistan

ada66f@r.postjobfree.com

LANGUAGES

English

Russian

Urdu

Arabic

SKILLS / TRAINING

MS Office

UAE License

New Hotel

Opening

Book Keeping

Communication

HOBBIES

Received " service Excellence" Award.

No.1 performer for 2 consecutive Months, super star Awards For Nov/Dec2001. Super star Awards for months of September 2001 and June 2002. Awarded as "Best Team of the Month" by Executive committee. Renaissance Dubai Hotel

ACHIEVMENTS

Asia Pacific Travel & Tourism, Dubai, UAE

March 07-Aug 09 General Manager

Sun & sands Hotel, Dubai, UAE

Sept 06 - Feb 07 Front Office Manager

Ahmed Din Group of company, London, UK

March 04-Aug 06 Manager- Customer service

Renaissance Dubai Hotel, UAE, Hotel,5 Grading, Sister Concern Marriot Int'l & Resorts

Jan 98 - May 03 Assistant Front Desk Manager

Arabian Night Restaurant, Zambia

Jun 95 - Jun 97 Regional Restaurant Manager

Holidays Inn Crown Plaza, Karachi, Pakistan

May 94 - Mar 95 Duty manager

AL Maktaba Stores, Kingdom of Saudi Arabia

Jun 90 - Mar 93 Showroom Manger

Holiday Inn Hotel,Karachi, Pakistan

Mar 88 - Jun 90 Shift Leader

Recognition Award given by the Management.

Successfully accomplished Difficult tasks in various Ares of the hotel. consistently been promoted for exemplary performance and dedication in work profile. Effectively utilized the budget of department by controlling expenses and wastages. expertise in achieving customer returns which is the highest mission of manager who manage an excellent team in a positive and healthy environment. Holiday Inn

Provide inspired leadership company wide.

Make high-level decisions about policy and strategy. Report to the board of directors and keep them informed. Develop and implement operational policies and a strategic plan. Act as the primary spokesperson for the company.

Develop the company’s culture and overall company vision. Help with recruiting new staff members when necessary. Create an environment that promotes great performance and positive morale. Oversee the company’s fiscal activity, including budgeting, reporting, and auditing. Work with senior stakeholders, chief financial officer, chief information officer, and other executives.

Assure all legal and regulatory documents are filed and monitor compliance with laws and regulations.

Work with the executive board to determine values and mission, and plan for short and long term goals.

Identify and address problems and opportunities for the company. Managing Director / CEO:

AREAS OF EXPERTISE

Overseeing daily business operations.

Developing and implementing growth strategies.

Training low-level managers and staff.

Creating and managing budgets.

Improving revenue.

Hiring employees.

Evaluating performance and productivity.

General Manager Responsibilities:

Provide inspired leadership for the organization.

Make important policy, planning, and strategy decisions. Develop, implement and review operational policies and procedures. Assist HR with recruiting when necessary.

Help promote a company culture that encourages top performance and high morale. Oversee budgeting, reporting, planning, and auditing. Work with senior stakeholders.

Ensure all legal and regulatory documents are filed and monitor compliance with laws and regulations.

Work with the board of directors to determine values and mission, and plan for short and long-term goals.

Operations Manager Responsibilities:

MS office, internet and E-mail applications Customized hospitality Software- Fidelio and Accounting Software

PC Skills:

English, Arabic, Urdu, Sindhi & Punjabi

Language:

Availble upon request

Refrence & certifications:

Manage and maintain the front office operations up to satisfaction levels. Supervise front Office Staff, Reservation, Concierge and telephone operators. Solve the guest's problems.

Prepare daily-Monthly report for effective front office management. Take Care of reservations for the guest/ future arrivals as on the day and time notified. sell rooms in a profitable way and maintain good contact with the hotel guests. Kept track of the staff attendance and keep record of daily duty Roster. Supervise Shift, train and motivate new staff member to archive organizational goals. Maintain Loyal Guest database and update it with accurate latest information. Handle baggage, registration,reservation, company correspondence, front office cashiering, etc.

Check daily operation and grooming of staff.

Ensure all shift reports are prepared and filling system is maintained properly. Front Office Management

AREAS OF EXPERTISE

Greet Customers and ascertain what each customer's needs or required. Follow up with customer on service deliveries, satisfaction and other related matters. Deal With Multicultural Customers; resolve their complaints-queries through effective convincing manner. Maintain good relations And ensure customer satisfaction. Keep record of existing and new customers for follow up and in order to promote services.

Furnish Prompt, on time and efficient service to customers with high level of accuracy. Attend to Client grievance; direct them to concerned person for resolving their grievance. Ensure that all Enquiries are handled carefully and meet effectively. Make Daily and weekly reports on customer complaints, issue and feedback. Customer Service:

Attended various trainings such as new hotel opening program, managing your team, service Excellence, leadership Conference, loss prevention & Fire Safety, foundation of leadership, Air Ticketing/ Tariff passenger service/ ground staff and airport handling during the tenure of service.

Training:



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