Technology and customer service

REGINA PLAZA-SOLOMON

**** **** ***** **, ***** Viejo CA 92656 267-***-****

******************@*****.***

EDUCATION

Harrisburg University of Science and Technology

Bachelor’s in Computer Information Science

Concentration: Cyber Security

Graduation May 2019

EMPLOYMENT HIGHLIGHTS

09/2018 – 05/2019 NETWORK INFRASTRUCTURE INTERN, University of Pittsburgh medical Center pinnacle

Responsible for developing, designing, documenting, maintaining, evaluating, supporting and providing problem resolution for system applications; performs a variety of technical and analytical functions for information systems throughout the organization

Enhanced technical skills in Troubleshooting network issues.

Achieved successful deploying and updating of software,

Successfully fixing minor or major problems/bugs system wide.

organized and schedule upgrades.

Helped complete regular data backups to protect the organization’s information.

Assisted in provide technical direction to co-workers on computer and network usage and offer comprehensive advice and instructions ‘

Contact and assist vendors in resolving technical issues.

07/2017 – 06/2019 MONITOR TECHNICIAN, University of Pittsburgh medical Center pinnacle

Responsible for cardiac rhythms displayed monitor screens. Reads, interprets, and relays pertinent information regarding the cardiac monitors to the appropriate personnel and troubleshooting.

Actively monitors electrocardiogram and identify and interprets cardiac rhymes while documenting arrhythmia and reports significant changes.

Assist with evaluation process to improve overall patient outcome while providing frontline electronic record support for all staff.

Reformed troubleshooting to recognize problems, identify probable

causes, and seek solutions to correct the problem.

02/2016 – 04/2017 EPIC ANALYST, GEISIGINGER HOLY SPIRIT

Collaborated with a team of 5 to manage incoming support employees, superusers, train employee and client on software along with develop training documentations and curriculum. Along with overseeing the integration of the Epic system. Responsible defining project plans and goals and managing portions of a project.

Participate in defining, planning, implementing and evaluating the training required to ensure a smooth change management and training plan as it impacts on departmental operation.

Collaborated in creating vision document that outlines the intent and delivery method of training in preparation for go live and beyond.

Prepared development of the overall training schedule and scheduling the appropriate level of training for each user; securing and scheduling training facilities

Participated in the development of the strategy and provides support for the roll-out of Epic training to end-users in hospitals, ancillary clinics, physicians and physician offices. Responsible for the development and evaluation of training materials for Epic applications end-user training and oversees the Epic Trainers

07/2015 – 02/2016 BUSINESS SUPPORT REPRESENTATIVE, Pennsylvania Higher Education asistance Agency

Responsible for answering inbound calls and handling variety of complex account issues.

Research to resolve customer inquiry making sure that interactions are based on federal regulation.

Update customer account information as needed.

Assist customer with troubleshooting online account issues.

Process incoming correspondence, forms, or other documents received from customers.

SKILLS

Data Analytics

Multi- tasking

Project Management

Application support

Good Communication

Time management

Client Services

Detail orientated

Teamwork and independent

Organization

Problem solving

Microsoft (Outlook, OneDrive, Word, Excel, PowerPoint, OneNote, SharePoint and Teams)

Overseeing integrations

Ticketing systems

Deployment

Networking

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