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Manager Sales

Location:
United Kingdom
Salary:
130 - 160K
Posted:
January 02, 2020

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Resume:

Professional Summary

**+ years of professional experience in all phases of diverse technology projects ensuring maximum customer satisfaction and business revenue.

Business Strategist & Analyst; plan and manage end-to-end project lifecycles and upgrades.

Travelled over the globe in EMEA, Asia-PAC, US regions for enterprise wide implementations.

Customer & Stakeholder management and communication is one my key skills

Salesforce Certified, Certified IBM Lotus Domino 6/6.5, LEAN Change Team Member (CTM).

Areas of Expertise

IT Strategy & Planning Gap Analysis & Solution Design Project Scheduling

Enterprise wide Implementations Testing/QA/Rollout/Support Cross Functional Supervision

System Migrations/Integrations IT governance, CMMI5 Audits PMO set-up and Management

Change Control Management CMMI5 Audits & SOX Standards Customer Relationships

Business Analysis Budgeting/Forecasting Client Relationship & Presentations

Tools and Technologies:

Project Management Tools

Microsoft Projects, JIRA, Rally, Confluence, Wikis and Connections, Metrics Generation tools, Team Room Databases, Salesforce Agile Accelerator, Microsoft SharePoint, IBM Rational Team Concert, WIKIS, Microsoft SharePoint, Professional Market Place (Opportunities & Resourcing Tool), IPWC (Document storage and Audit check points), Case management tools like TSRM similar to Remedy, Project Database (Project creation tool)

Project Management Methodologies

Agile, SDLC, Scrum, Lean Development, Change Management, and Waterfall (Traditional) etc

Technologies

Salesforce Service Cloud, SFDC Admin, Apex, Visualforce knowledge, CLM/CPQ knowledge, Incentive Compensation Management (IBM Cognos ICM), Lotus Notes Domino, Applications built on Web Sphere Platform, Java script, AJAX, HTML

Professional Experience

Equinix Mar 2019 – Current

Sr.BA and Project Manager Team Size – 5 team members

Location: Sunnyvale, CA

The Business Analyst/Project Manager role will perform its duties in the Equinix Sales and Legal team. The role focuses on taking up new demands and managing them till deployment in both SFDC sales cloud and SFDC Legal team (Apttus).Apart from this primarily implementing the GDPR program in EQUNIX as a IT Legal team representative.

Contributions:

Take up demands for changes in the existing Sales process like change in Quote support project hence implement changes in opportunities, change Ordering process, addition of new process in Accounts for profile based approval.

Acting as a PM for the GDPR program a Legal team intiative. As a part of the program managed the full life cycle of an application developed in SFDC called Retention Schedule System. This application is responsible for storing the metadata which will be used for auditing purpose and prove the deletion of records EQUINIX applciations integrating with it.

All other applications in Equinix were responsible to send data to this application for deletion. Integration of all applications like Workday, Oracle, Reltio, UCM etc. through TIBCO and SFDC Tibco Service Now

Run the full program by prioritizing the applications to be integrated for GDPR and present to them the full process, retention schedules applicable to the applications and run the full program.

Managed the program for implementing Classic to Lightning migration for Apttus. Responsible for designing the project plan, object analysis, documenting the changes, business presentation of the changes involved, release communication hence ensuring smooth release.

Responsible for running the cross functional UAT for Apttus COUPA(Supplier vendor management system) Oracle and aligning the release timelines for Apttus changes.

Overall responsible for the full end to end SDLC lifecycle of # of projects running in parallel coordinate the requirements between Business Team, cross functional team and offshore development team

Callidus Cloud July 2018 – Feb 2019

Sr.BA and Project Manager Team Size – 10 team members

Location: Dublin, CA

The Business Analyst/Project Manager role will perform its duties in the Professional Services and Sales enablement team for Litmos team a cloud based learning management system for Callidus Cloud. The role is highly customer facing, provide solutions to the customer, define scope, execute projects.

Contributions:

Closely interact with Sales team to win deals get in projects for the professional services team and head those projects to completions.

Use Salesforce for creating opportunities, get SOW into CLM systems for getting signature on Legal team and countersigned from client.

Play a PM role and align the projects in the pipeline with developer availability prepare a project plan get the project executed right from the requirement gathering to project delivery. Handled multiple projects at a time.

The Litmos integration includes use of API’s integrating with systems like Workday, Ultipro, Salesforce. For salesforce sync up team hierarchies, course completions in SFDC and also generate reporting engine as per business requirements.

Projects also involve requirements like building Informatica connector, create mappings in informatica corresponding to Litmos API’s, feeding in Data warehouse for various reporting purpose.

Keep a track of all the Litmos PS opportunities help in revenue forecasts, bookings on weekly basis.

Connect with sales reps for various Litmos on boarding calls highlighting Litmos capabilities acting a mentor hence enabling the deal wins.

Data migrations activities which involves building data migration plans, analyzing the data, planning test strategy

In case of UK customers follow GDPR guidelines and co-ordinate EU datacenter build up activities, ensure smooth migration of customer data.

Cisco Jan 2018 – June 2018

Sr. BA and PM (Customer & Partner Services) Team Size – 6 team members

Location: San Jose, CA

The Business Analyst role will perform its duties in the Customer & Partner Services track (CPS) for Deal Management Operations in CISCO. The role focuses on data analysis for the Americas operational team, extraction of transactional Deal Operations data from SFDC and create dashboards in Tableau.

Contributions:

Responsible for driving projects & initiatives from requirement gathering to deployment of the tableau dashboards

Planned and conducted requirements elicitation meetings, presentations with the business and cross functional teams to collect functional and non-functional requirements.

Involved in data analysis for deals data for various regions provide suggestions on data mappings, cleansing the data.

Created custom dashboard in tableau, designed the data extraction process, schedules from SFDC to tableau with the help for Dev team.

Minor enhancement to the fields on SFDC pages as per the requirements for the dashboard.

Provided recommendations for Deal Manager Operations based on Deal cycle time hence helping improvising the business performance based on the outcome.

Act as a coordinator between the IT & Business team, responsible for project execution, project plans and overall cross functional business testing, release planning.

Created and maintained the BRD’s, test cases for the project.

Juniper Networks Apr 2017 – Nov 2017

Business Analyst and PM (Trade & Compliance) Team Size – 7 team members

Location: Sunnyvale, CA

This project involves overall management of initiatives and day to day transaction monitoring in the Juniper’s Trade & Compliance team.

Contributions:

Responsible for driving projects & initiatives from requirement gathering to deployment phase using SAP ERP system.

SFDC accounts & contacts creation and maintenance. Resolving showstopper issues in SFDC affected by interfaces between upstream and downstream systems.

Act as a SPOC for Trade & Compliance team where cross functional initiatives are concerned.

Work closely with multiple business teams spread over the Sales, Marketing and overall Order Management processes in SAP ERP system.

Analyzing data and generating reports in SAP BI tool and Tableau.

Act as a coordinator between the IT & Business team, responsible for project execution, project plans and overall cross functional business testing on impacted areas.

Co-ordinate the UAT acceptance, deployment process activities, release planning, proper communication to the stakeholders ensuring minimum system downtime.

Created and maintained the BRD’s, test cases for all cross functional changes.

RoviCorp (now TiVo) May 2016 – Mar 2017

Project Manager & Sr. Business Analyst Team Size – 10 team members

Location – San Jose, CA

This project involved migration of .NET based homegrown inventory and scheduling system to Salesforce.com platform. Phase 1 involved building the product functionality and migration of legacy data to Salesforce. In Phase 2, we implemented enhancements and UI tweaks.

Contributions:

Responsible for all the phases from project kick off meeting, planning and strategy, discovery, design, build deploy and support.

Implemented the project using Agile methodology using Salesforce Agile Accelerator.

Played a vital role as BA in gathering customer requirements from business user teams spread over the Sales, Marketing during the discovery phase.

Involved in creating gap analysis document, BRD’s, FSD’s clearly identifying the data, business process and work flows of the organization with respect to salesforce.com implementation.

Involved in data Migration strategies from .Net system to SFDC using Informatica.

Implemented Case management tool and Self-Service Portal for better customer experience.

Handled Admin tasks like profile creations, access privileges enhancements, IP address maintenance, reporting and dashboard creation.

Worked with developers and conducted UAT tests for Apex Triggers and VisualForce Pages.

Royalty Management tool (Apttus X-Author) Feb 2016 – Mar 2016

Salesforce BA & Product Development Manager Team Size- 6 team members

Location: San Jose, CA

Select*IP: Select*Intellectual Property (SIP) Management system provides you capabilities to calculate and manage various types of royalty calculations restricted by the legal agreements. Secure role-based application with complete integration with Oracle EBS, Salesforce.com and Apttus X-Author. Provides full visibility of licensor, licensee relationships for all teams (sales, finance, revenue, marketing and legal team).

Contributions:

Conducted discovery of product requirements in the team and delivered finalized BRD.

Created the project plan for design, build and deployment and ensured the timelines are on track

Helped the development team by catering to any impediments in the product requirements and made sure all the agreed product features were considered.

Guided the product deployment on private app-exchange will involve checkpoint clearances for the salesforce.com platform

Responsible for product launch activities which included creation of banner, Key-Note handouts and final product presentation.

Was actively involved in delivering Webinars with the account manager post product launch.

Select*IP Reconcile is publically listed on Apttus X-Change at this link: http://tinyurl.com/ztlwmyw

Spectrum Technologies Oct 2015 – May 2016

Project Manager (IBM Incentive Compensation Management) Team Size - 5 Team members

Location: Sunnyvale, CA

This project was to set up Merial's year-end processes and reports, enhance the COE report to identify the top Pet Reps for the COE award, Additional Year End Close out activities and enhancements for the year 2016. I am responsible for managing end-to end project.

Contributions:

Working as Project Manager for enhancements in Merial's compensation plans processes and functional capabilities within the IBM SPM solution.

Successful implementation of all phases for Business analytics systems implementation methodology for IBM (BASIM), phases of the project are pre-discovery, discovery, design, Build/test, deploy.

Review SOW, prepare the FSD, facilitate the transition from sales to development team, setup Project in Financial and Project Management systems, arrange resources and get them up to speed, create project folders and make sure documents are available.

Review the client’s objectives and success criteria; ensure smooth transitions from Sales to Service.

Communicated build and deployment plans, ensured customer are involved during testing phases and for post deployment phases.

HSBC (Honk Kong and Shanghai Banking Corporation) Jan 2014 – Jul 2015

Business Process Analyst & CRM Manager Team Size-15 Team members

Location: India

This project was to setup new process for HSBC. This will enable HSBC to publish RFP’s RFI's, Staff Augmentation Request, Managed Services and Fixed Price Requests to various service companies like IBM, Wipro, Cognizant, Infosys and few more. Team was also responsible for on-boarding of resources managing financials, performing background checks, setting up processes, and building relationship with HSBC leadership. Our team was responsible for overall Account building and Business Development.

Contributions:

While working on this project, I was single point of contact for HSBC accounts in UK, US, Latin America, Mexico, Brazil, Switzerland and Australia.

Communicate with the HSBC stakeholders for new business opportunities.

Responsible for monitoring, tracking and publishing of overall engagement with HSBC, which helped the higher management to take up their strategic decisions.

Improved business process by implementing tools and helped client reduce errors and omissions by 20%; by facilitating process oriented annual review of deliverables (RFP’s, RFI and Price Requests etc.), with all business partners.

Identified compliance risk and elevated it to the higher management thus involved the delivery excellence team for process improvements

Maintaining the account claims, financials, budget forecasting and monitor the GP and revenue take appropriate action with the leadership team.

Lead the PMO team and developed proper processes and centralized repository for maintaining various trackers and reports.

IBM Web Solutions Enabler May 2011 – Dec2013

Program Manager Team Size – 25 Team members

Location – Orleans (France), India

Web Solutions Enabler (WSE) is a web based technical platform/framework providing the way for implementing web applications with a productive, engineered and cost-effective approach. All applications are based on sales domain and used worldwide across geographies. The objective of this project is to enhance and support/maintain those applications.

Contributions:

Served as Program manager for WSE Portfolio for both WSE-Domino and WSE-WebSphere consisting a team of 25 team members.

Successfully performed various Project Manager activities like submitting monthly non-labor claims, preparation of SOW, cost case and inter-company agreement setup etc.

Communicated with the business for setting up project schedules while managing heavy interdependencies on multiple teams located overseas.

Attended weekly management calls and prepared. Project Health Reports to be presented to Executives.

Was responsible for managing, operating, and improving innovative solutions leading to standardized and consistent controls.

Worked closely with IT Security team for managing information security functions, including governance, frameworks, processes, tools, and dashboards.

Administered all Agile/Scrum processes and provided guidance to team members to do the same.

Provided demos to other projects to implement Agile tool IBM RTC (similar to Jira). Guided them to create sprints, backlogs, epics, burndown charts etc.

Undergone complianceCMMI5 audits for the project conducted by the delivery excellence team. Also, a part of the delivery excellence team to audit other projects for their compliances.

IBM Italy June 2009 – May 2011

Technical Project Manager & SME Team Size – 12 Team Members

Location – Dalian (China), India

Web Solutions Enabler (WSE) is a technical platform providing the way for implementing Web Applications with a productive, engineered and cost-effective approach. It is a framework that provides rapid e-solution development. The Web Solutions Enabler technology has been implemented in the ibm.com Global Technical Sales Support team as an answer to the increasing demand for customized IBM Web solutions for improving sales, enhancing customer satisfaction and reducing operational costs.

Contributions:

Received Award of Excellence from the client for seamless enterprise wide implementation of a new platform

Travelled overseas as a WSE’s representative for providing knowledge sessions to the developers from other countries with the client.

As a Project Manager managed end to end support activities, deployments, team co-ordination, and coordination with cross functional teams and teams from different locations like China, France and Italy.

Used Jira for Agile processes and then used IBM mandated tool IBM Rational Team Concert.

As a subject matter expert, implemented the IBM Rational Team Concert for implementing Scrum procedures for Agile and streamlining and defining detailed SDLC process in the tool for waterfall.

Spread Agile/Lean culture in the team and motivate them to use the Agile processes.

Served as a scrum master for more than 1 team facilitating the daily stand up meetings, removing impediments for the team and helping the team for understanding the agile concepts. Prepared burndown charts, measured velocity for every sprint.

To play the role of WSE’s Technical Advisor to support developers in the e-Solution pre-deployment and post deployment phases. Responsible for preparing extensive deployment plans and stakeholder communications ensuring minimal downtime to the production systems

Worked on Change Management and intensively used ticketing/case management tools.

Managed the project quality documents up to date like Project quality audits, Project Management reviews and CMMI5 organization audits.

JPMorgan Chase July 2006 – June 2009

Business Analyst Team Size – 6 Team Members

Location – Pune, India

JP Morgan Chase & Co.’s Investment banking division has many back-office applications that cater to their day-to-day business needs. These applications include Office Management, Appraisal, Calendaring, Content Management, CRM, Mailing, Leave management systems etc. Shares Notes Web Services is build and enhancement project that includes development of new applications as well as enhancements of the existing applications used by JPMC IB.

Contributions:

Received client appreciations and best performing Project Manager award while managing transparent audit reports.

As a Project Manager, I was involved in analysis, estimations, development, testing with the team.

Worked on Lotus applications, which include Mail-In-Databases, leave management systems, Lotus Applications interacting with external RDBMS using Notrix.

As a Project Manager performed activities like scheduling the pool request through Microsoft Project Plan, assigning them to the team members, generation of weekly reports, metrics, and weekly status calls.

Participated in the implementation of new processes and corrective action plans to ensure SOX compliance.

State Farm Insurance Jan 2005 – July 2006

Technical Team Lead & Business Analyst Team Size – 7 Team Members

Location – Hyderabad, India

The project involves web form designing and Notes client application development. The Forms designed are used on the SFI intranet sites by the agents of SFI, employees and the customers following the client standard guidelines.

Contributions:

Timely delivered work assignments followed very strict client code guidelines as per code review checklist.

Assigned work to the team members in the pool.

Peer reviewed deliverables (Insurance Agent Forms).

Lead troubleshooting and root cause analysis

Designed Forms in Java Script and Lotus Script as per the coding checklist.

Communicate application and project status and vision to stakeholders in a timely manner.

GlaxoSmithKline (GSK) Mar 2004 to Dec 2004

Systems Analyst

Location – Hyderabad, India

TSFA is a Lotus Notes Client based application where About 80 BDEs update a spreadsheet called as the "Top 150" spreadsheet. The system is built using Lotus Notes for data collection, it is designed that Lotus Notes will output to a delimited text file, which will feed Cognos.

Contributions:

Practiced in clarifying business requirement.

Requirement document and design document preparation

Gap analysis between goals and existing procedure skill sets.

Optimizing and value addition from business perspective to the development team.

Review of the end product developed.

Ensured delivered IT Solutions meet or exceed customer expectations.

Education:

Bachelor of Engineering (BE), Pune University, India Graduated in 2003



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