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Sales Manager, Internet Sales Manager, CSA work for Home

Green Valley, AZ
January 02, 2020

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Robert A. Bishop

520-***-**** (home) 520-***-**** (cell)

**** * *** ** ****, Green Valley, Arizona 85622

As a Sales and Marketing Professional with a very strong background and experience in Customer Service I am seeking a full time position as a Customer Service Agent or Inside Sales Professional. Professional Profile

35 years successful Sales, Sales Management, Corporate Management Experience in the RV, Auto and Financial Consulting fields as well as Manufacturing. Additionally trained and successful in the Customer Service Profession

•RV Sales – RV Transportation - Driver

•Auto Sales and Management

•Travers Training

•Imagine 21 Lou Tice Pacific Institute

•Purpose in Life: Ethics and Organizational Success – Pacific Institute

•National Sales Manager

•Corporate Officer

•Business and Financial Consultant


•Computer / DVD Production

•Proficient with Pro-Response and Web-Control Internet Tracking Systems

•Business to Business Collection Sales

•Bank Ownership Collections

•Online Customer Service Program (OCS) Experience

•Mortgage Collections, Modification and Loss Mitigation

•Microsoft Office, Oracle Open and most window based programs

•Apple iMac with Mac OS X Lion 10.7.1

Extensive Amazon Customer Service and Virtual CS Training PROFESSIONAL EXPERIENCE

Semi-Retired Social Security and Veterans Disability Aug 2010 to Present

C3CustomerContactChannels Full time Customer Service Agent 23 July 2018 to 14 December 2018. Customer Service for Care One (Medicare) and Care1st (Medicaid/Arizona Health Care Cost Containment System (AHCCCS)). Facilitate all Incoming Calls from Members of Both Programs. Update all communications with member and provide direction and correct responses to each members concerns. Record all patient and provider communications with clear and concise annotations. Update all information with each patient or Provider and address whatever concern or question that the patient or Provider may have. Was proficient in DOS Program MHC and Windows Program AWD utilizing vast data bases to find solutions to client/provider needs. Multi Tasking requirements on each call were required and I excelled.

Amazon Virtual Customer Center (VCC)

Full Time Customer Service Agent

Aug 2013 to Jan 2014 Aug 2014 to November 2015

Independent Life/Accident and Health Agent (Part Time) (Lapsed Licenses) Aug 2011 to August 2014

Previously licensed to sell Life Insurance as well as Accident and Health Insurance as well as Insured Annuities to all parties in the State of Arizona. As an Independent Agent I was associated with National Agents Alliance (NAA) and I was contracted to represent Mutual of Omaha, Foresters, ING, Phoenix Life, Baltimore Life, American Equity, Assurity Life, Fidelity Life, Colombian Life, Fidelity and Guaranty Life and Monumental Life.

CITI Mortgage

Nov 2009 to June 2011

Ownership Collections Agent and Homeowners Assistance Team Member (HAT) Responsible for 150-175 monthly accounts in the 30, 60 or 90 day delinquent buckets and responsible for bringing their accounts current through payment of delinquencies or providing qualified extensions, forbearance opportunities or Modifications that they may qualify for by analyzing their past, present and future financial condition. In event of imminent default present options for Short Sale or Deed in Lieu of Foreclosure or other incentivized programs that may make the transition for the homeowner easier and assure investor protection as well as client protection.


June 2006 to October 2009

Sole Proprietor

Computerized Video/DVD Production – Start Up produce life story productions – tributes – corporate product presentations and advertising BISHOP CONSULTING

June 2006 to October 2009

Sole Proprietor

Business Consultant - provided start up guidance to new businesses - developed and instituted initial business plan, marketing plans and established measurable goal setting with and for clients. Provided sales and marketing tools to provide for continued success and when called for advised Entrepreneur to change established business strategies in order to succeed.


December 2006 to June 2009

Part Time Sales Associate and Manager

Retail sales of used cars, trucks and RVs for Absentee Owner who eventually sold and closed the business operations due to his retirement. Responsible for selling, financing, registering through AZ DMV and reporting and paying all sales taxes and payroll taxes. Further handled the purchase and sale of all inventory with approximately 40 vehicles on hand at most times.


March 2001 to June 2006

Sales Consultant and Internet Sales Consultant and Driver Responsibilities:

•RV Sales Consultant

•Business Development Consultant

•Internet Sales Consultant

RV Transport Driver – shuttled RVs to and from RV Shows and sales – across the country. Transported sales team to various locations throughout the USA from Georgia to Oregon. Many local RV shows in Tucson, Phoenix, Flagstaff, Prescott, Sierra Vista, Various RV Parks on a weekly basis throughout Southern Arizona. Drove 45ft Luxury Diesel Coaches, Gas Powered Coaches and Class C RVs as well as Transport Vans for special functions.

Milliken and Michaels, Tucson, AZ

April 1998 to March 2001

Business to Business Debt Collection Services

Serviced Commercial Debt Collection for major Business Entities Managed Large Multi Million Dollar Accounts that I recruited (e.g. TRW Commercial Accounts, and others)



June 1991 to Feb 1998

VP Business Development

Grand Rapids, MI based with US & International Offices in Europe. Boutique Investment Banking Company that specialized in Mergers and acquisitions, corporate finance, alternative investments, international investment opportunities, and investment portfolio management. Company sold to a larger UK investment company.

MARANA UNIQUE PRODUCTS, INC. (MUPI Children's Furniture) Jan 1989 to Feb 1991

Vice President Sales and Marketing (Founder)


• Developed Entire Product Line from Scratch

• Developed Effective Marketing and Sales Recruitment Campaign

• Sold Product to Major Retailers Nationwide and Internationally Developed Manufacturing Techniques to Fulfill Demand Responsibilities:

• Sales and Marketing of Product I developed

• Recruitment and Training of Nationwide Sales Force

• Developed Manufacturing Techniques utilizing custom made Computer Numerically Controlled (CNC) Routers using X,Y, Z Axis and Just in Time Delivery process


May 1977 to Jan 1989

Sales Consultant/Finance Manager/Fleet and Leasing Manager/Sales Manager and Trainer


•Sold New and Pre-Owned Vehicles

•Leased New and Pre-Owned Vehicles

•Developed Lease Operations on a Consultant Basis for numerous Automobile Dealerships

•Part Owner and General Manager of Tucson Leasing and Sales


•Developed Nationwide Lease Program for Used Car Rental Firm Responsibilities:

•Sell Large Numbers of Automobiles

•Finance Manager for Large Multi Location Dealership Group

•Introduce Leasing to the Mainstream Auto Dealerships

•Sales Manager and Fleet and Lease Manager – Train, Recruit and retain Auto Sales Consultants and Train in Retail Leasing

•Wholesaled large numbers of Automobiles and maintained aged inventory for Tucson Leasing and Sales, Discount Auto Lease and Yuma Imports Managed vast Fleet operations for major commercial carriers and drove, operated and sold commercial fleets of 2 ton commercial vehicles to pickup trucks, vans and commercial passenger vans. Dealerships Associated With:

• 1977 to 1979 – Lopshire’s Ford Lincoln Mercury – Sales – Sierra Vista, AZ

• 1979 to 1981 - Kemp Automotive Group – San Antonio, Texas – Finance and Sales Management, Broadway Dodge and Holiday Lincoln Mercury

• 1981 to 1983 – Sales – Hacienda Honda – Sierra Vista, AZ

• 1983 to 1986 – Owner Tucson Leasing and Sales – Tucson, AZ Sales Manager for partner at Yuma Imports, Yuma, AZ

• 1986 – Lease Manager at O'Rielly Mitsubishi – Tucson, AZ

• 1986 to 1989 – Discount Auto Lease General Manager – Division of Ugly Ducking Rental Car, Inc. - Tucson, AZ


1968 -1977 - US Army

1970 -1971 Republic of Vietnam – Bronze Star Recipient - Army Commendation Medal

1972 -1977 -US Army Recruiting – One of Top Recruiters Nationwide for 4 years

Honorable Discharge SSG E-6 (End of Enlistment)

Permanent VA Disability Rating Due to Health Issues Related to Exposure to Agent Orange


Essex Community College, Essex, Maryland 1966

Columbia College, Columbia, Missouri US Army Extended Studies University of Maryland, College Park, Maryland – Military Extended Studies

Business and Marketing Courses 29 Credit Hours

Former Licensed Arizona Accident/Health Producer (Lapsed and not renewed) Former Licensed Arizona Life Insurance Producer (Lapsed and not renewed) REFERENCES:

Jon H. Gold, Colonel US Army Retired

4840 N. Alicia Avenue

Tucson, AZ 85705

Ph: 520-***-**** e-mail:!

Donald E. Wilson

4063 W. Azalea Street

Tucson, AZ 85741

Ph: 520-***-**** cell

Hugo H. Flores

893 W Placita Playa Azul

Tucson, Arizona 85713

Ph: 520-***-**** e-mail:!

Kenneth D. VandenBerg

Phone: 616-***-****

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