Glenys Fernandez *** Rector Street, Perth Amboy, NJ 08861
Cell 732-***-**** Email: firstname.lastname@example.org
Superior customer service with a great ability to multi-task effectively. Excellent verbal and communication skills. I have several years of experience working in fast paced environments with the highest level of professionalism. Billing specialist and Data entry.
Broad-ranging industry experience includes: healthcare, manufacturing and retail
Bilingual - Spanish/English (able to read, write, and communicate in both languages)
Energetic and organized
Self-starter with professional manner
Planning and coordinating
Superior attention to details
Microsoft Office, Excel, PowerPoint
Creative problem solving
Executive management support
2004 - Present Tropical Cheese Industries Perth Amboy, NJ
Customer Service Supervisor
Developed new customer relations through telephone contact and sales activity. Improved communication efficiency as primary liaison between department, clients and vendors. Systematically increased office organization by developing more efficient filing/documenting system and customer database protocols. Managed executive calendars and coordinated weekly project team meetings. Assisted in the development of meeting agendas to increase meeting efficiency. Maintained databases and spreadsheets on pertinent department information. Specialize on EDI inbound/outbound transactions. Responsible for on-boarding new trading partners and creating trading partner profiles, as well as maintaining these profiles. Responsible for the posting, in the applicable business application, of all transactions received via EDI (chargebacks, credit memos, etc.) Billing specialist and Coding.
2007 - 2009 Fortunoff Woodbridge, NJ
Advising couples on creating a gift registry that reflects their personal lifestyle utilizing the latest technology, whether they begin in-store or online. Offering personalized service to the couple, their parents, relatives, gift givers and home store customers. Assisting the couple when completing their registry and other post occasion needs as newlyweds.
Education and Training
2001 - 2002 Ultrasound Diagnostic School Iselin, NJ
1998-2000 Kean University Union, NJ
45 credits earned
Inventory, Client Relations, Front Desk, Executive Assistant, Proficient in Microsoft Office, Data Entry, Billing, Bilingual