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Customer Service Supervisor

Perth Amboy, NJ
January 02, 2020

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Glenys Fernandez *** Rector Street, Perth Amboy, NJ 08861

Cell 732-***-**** Email:


Superior customer service with a great ability to multi-task effectively. Excellent verbal and communication skills. I have several years of experience working in fast paced environments with the highest level of professionalism. Billing specialist and Data entry.

Core Qualifications

Broad-ranging industry experience includes: healthcare, manufacturing and retail

Administrative Operations

Bilingual - Spanish/English (able to read, write, and communicate in both languages)

Critical Thinker

Energetic and organized

Self-starter with professional manner

Planning and coordinating

Superior attention to details

Microsoft Office, Excel, PowerPoint

Active Learning

Creative problem solving

Executive management support

Great prioritizing

Professional Experience

2004 - Present Tropical Cheese Industries Perth Amboy, NJ

Customer Service Supervisor

Developed new customer relations through telephone contact and sales activity. Improved communication efficiency as primary liaison between department, clients and vendors. Systematically increased office organization by developing more efficient filing/documenting system and customer database protocols. Managed executive calendars and coordinated weekly project team meetings. Assisted in the development of meeting agendas to increase meeting efficiency. Maintained databases and spreadsheets on pertinent department information. Specialize on EDI inbound/outbound transactions. Responsible for on-boarding new trading partners and creating trading partner profiles, as well as maintaining these profiles. Responsible for the posting, in the applicable business application, of all transactions received via EDI (chargebacks, credit memos, etc.) Billing specialist and Coding.

2007 - 2009 Fortunoff Woodbridge, NJ

Bridal Consultant

Advising couples on creating a gift registry that reflects their personal lifestyle utilizing the latest technology, whether they begin in-store or online. Offering personalized service to the couple, their parents, relatives, gift givers and home store customers. Assisting the couple when completing their registry and other post occasion needs as newlyweds.

Education and Training

2001 - 2002 Ultrasound Diagnostic School Iselin, NJ

Medical Assistant


1998-2000 Kean University Union, NJ


45 credits earned


Inventory, Client Relations, Front Desk, Executive Assistant, Proficient in Microsoft Office, Data Entry, Billing, Bilingual

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