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Administrator, IT Admin, IT Network Manager, Operations Manager

Location:
Rawdat Al Khail, Qatar
Salary:
5000QAR
Posted:
December 29, 2019

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Resume:

PERSONAL DETAILS

Timothy

Emong

P.O.Box

*****

Kampala

UGANDA

M1:

+256

776928580

Tel:

+974

50960827

E:

ada5zw@r.postjobfree.com

Skype:

emongtimothy

DOB:

**/**/****

Nationality:

Ugandan

AREAS OF EXPERTISE

LAN/WAN/VPN

networks

Switches

and

firewalls

VMware(Esix

6.0)

Windows

Server

(2003,2008)

Desktop

and

tech

support

Suse,

Ubuntu,

Mint

&

CentOS

Physical

&

Perimeter

Security

Ecommerce

IT

Security

Solutions

Security

Hospitality

PROFESSIONAL

Information

Technology

First

Aid

(Certified)

Fire

Warden(Certified)

Resource

&

Operations

Mgt

Customer

Care

Security

Awareness(certified)

Hospitality

PERSONAL SKILLS

Technical

Troubleshooting

Incident

resolution

Proactive

Business

development

Security

Negotiating

Broad

thinking

Client

Relations

Timothy Emong

Operations Management, IT Support, Sales & Security. PERSONAL SUMMARY

A multi-skilled sales, operations management and IT support analyst with in-depth knowledge of architecting, installing and configuring computing systems and servicing respective products and services. Experienced in providing client focused solutions; analysing and resolving IT hardware, software and service problems in a timely and accurate fashion. Maintains a high degree of customer service for all support queries and possesses strong analytical and documentation skills. Always looking for new and challenging IT use-case scenarios to support operations, logistical and strategic management decisions. WORK EXPERIENCE

Security

Guard

(Incharge,

team)

Certis,

Group

Security

Services

(Qatar) Rotana

City

Centre -

March

2017

Dec

2018 Kempinski

Residences

and

Suites

-

Jan

2018

to

Feb

15th

2019 St.

Regis

Hotel,

June

1st

2019

to

date

§ Secure

premises

and

personnel

by

patrolling

property;

monitoring

surveillance equipment;

inspecting

buildings,

equipment,

and

access

points;

permitting entry.

§ Obtains

help

by

sounding

alarms

and

use

of

walkie- talkie.

§ Prevents

losses

and

damage

by

reporting

irregularities;

informing

violators

of policy

and

procedures;

restraining

trespassers.

§ Controls

traffic

by

directing

drivers.

§ Completes

reports

by

recording

observations,

information,

occurrences,

and surveillance

activities;

interviewing

witnesses;

obtaining

signatures.

§ Maintains

environment

by

monitoring

and

setting

building

and

equipment controls.

§ Maintains

organization's

stability

and

reputation

by

complying

with

legal requirements.

§ Ensures

operation

of

equipment

by

completing

preventive

maintenance requirements;

following

manufacturer's

instructions;

troubleshooting malfunctions;

calling

for

repairs;

evaluating

new

equipment

and

techniques.

§ Contributes

to

team

effort

by

accomplishing

related

results

as

needed.

§ Provide

first

aid

affected

where

necessary.

§ Prevent

incident

escalation

such

as

fights

and

fires. IT

Manager

&

Security

Coordinator

Terrain

Services

Limited

Juba

Accommodation Nov

2009

Jan

2015

§ Effectively

planning

and

executing

all

IT

related

projects.

§ Ensuring all IT systems, infrastructures, server, networks and securities are running

to

an

efficient

level.

§ Conducts

routine

hardware

and

software

audits

of

workstations

and

servers

to ensure compliance with established standards, policies, and configuration guidelines

§ Delegating work to and supervising the activities of junior staff for the construction

related

duties.

§ Installing and managing and monitoring CCTV camera systems, alarm and bugler

systems

onsite

and

contracted

project

sites.

§ Liasing

with

Security

Service

provider

on

all

security

matters.

§ Install

pay

per

view

and

satellite

TV

systems

and

related

components.

§ Manage

pay

per

view

and

satellite

TV

accounts

§ In

charge

of

in- house

training

for

emergencies,

fires

and

security

drills. Technical

Support,

Sales

and

Aftersales

Support

Technician Comnet

Systems

Feb

2009

April

2009 Responsible

for

sales

and

after

sales

support,

including

service

quality

assurance

to our

clients

and

customers.

§ Sales

lead,

IT

service(s)

outsourcing,

software

and

hardware.

§ Responsible

for

providing

quality,

cost

effective

and

expeditious

support

to procurement.

§ Resolve

discrepancies

between

purchase

orders

and

receipt

documents

and invoices.

§ Managed

several

aspects

of

network

projects

including

network planning,

design,

testing,

documentation,

deployment

and

maintenance

of network

and

cloud

based

ERP

systems.

§ Followed

up

installation,

maintenance,

support

and

technical

training

for

all network

and

purchased

devices.

§ Responsible

for

sourcing

hardware

and

software,

provide

desktop

and

technical support

and

consultancy.

§ Maintain

contacts

with

vendors/suppliers

to

ensure

proper

adherence

to

the terms

and

conditions

outlined

in

purchase

order

terms

and

conditions.

§ Educating

customers

on

new

technologies

and

recommending

relevant hardware

and

software

updates.

§ Implement and maintain essential security setups. Assistant

IT

Manager

Data

Encoder Dynapharm

International

Limited Oct

2009

Nov

2009 In

charge

of

the

MIS(Management

Information

Systems)

daily

activities,

data

entry and

SQL

Database

operations

§ Provided

1st

and

2nd

desktop

support

for

network

users

and

roaming administrators.

§ Effectively

distributed

data

entry

workload

from

branches

countrywide.

§ Assisted

in

sales

promotions

and

entered

daily

sales

data

into

the

database.

§ Verified

data

integrity

a

daily

basis.

§ Trained

new

data

entrant

staff.

§ Identify

and

test

new

software

and

hardware

and

integrate

them

into

existing IT

infrastructure

when

required.

§ Assisted

in

administrating

and

maintenance

of

the

country

branch

networks. Quickly

arrange

repair

for

hardware

in

occasion

of

hardware

failure

and installing

appropriate

computer

software.

§ Performed

maintenance

and

administration

of

workstations.

§ Trained

staff

on

desktop

applications

and

database

usage.

§ Software

database

bug

tester

to

improve

data

capture

and

preventing

incorrect data

entries.

KEY COMPETENCIES AND SKILLS

Managerial

§ Able

to

identify,

understand

and

prioritise

urgent

issues.

§ Fire

marshall

and

basic

first

aid

training

(both

Enertec

Certified)

§ Able

to

develop,

delegate

and

coordinate

work

activities.

§ Business continuity in cloud migration and process tracking and management.

§ Cost planning and control.

§ Experience

within

multicultural

workplace.

§ Recruiting

and

training

new

staff.

§ Successfully

dealing

with

challenging

situations.

§ Planning

of

required

projects,

ascertaining

feasibility

and

effect

to

the

business. IT

§ Able

to

identify

cost- effective

technical

solutions

that

meet

business

needs.

§ Excellent

analytical,

data

manipulation

and

interrogation

skills.

§ Ensuring

that

all

IT

changes

are

managed

to

ensure

minimal

downtime

and

risk

of any

inconvenience.

§ Developing

and

maintaining

the

infrastructure

and

IT

systems.

§ Negotiating

IT

service

contracts

with

partners

and

suppliers.

§ Managing

and

promoting

services

through

the

use

of

social

media

and

Search

Engine Optimisation.

ACADEMIC QUALIFICATIONS

BSc

in

Information

Technology

-

Bradenton,

Florida,

USA

2009

2012

(Distance

Learning)

Diploma

in

Operations

Management

-

Alison

Graduate

Institute,

2014

(Online

Academy

Diploma

in

Project

Management

-

Alison

Graduate

Institute,

2011,

Awaiting transcripts.

(Online

Academy)

CERTIFICATES OF TRAINING/COMPLETION/ACHIEVEMENT

Certificate

in

Customer

Service

Saylor

Academy,

2015(Online) Certificate

in

DATA- Centre,

Energy

University

By

Schneider

Electric,

2015(Online) Cambridge

Certified

WAN

Associate

(CCWA)

CIU

Testing,

2009(Online) Cambridge

Certified

Hardware

Associate

(CCHA)

CIU

Testing,

2009(Online) Cambridge

Certified

Security

Associate

(CCSA)

CIU

Testing,

2009(Online) Cambridge

Certified

Linux

Associate

(CCLA)

CIU

Testing,

2009(Online) CCNA,

Training

Certificates

Pass

Makerere

University,

2007

-

2008 Oracle

10G

Database

Administration

Makerere

University,

2007 INDEPENDENT COURSE WORK

Information

security

and

Risk

Management

in

Context

Washington

University,

2014 Ethical

Hacking

-

Understanding

Ethical

Hacking,

Cybrary

-

IT Windows

Server

-

www.itfreetraining.com,

cybrary,

CBT- Nuggets,

VTC- Training,

YOUTUBE Computer

Forensics(Pentesting,

OpenSource

Technologies Virtualisation,

ITIL,

Sustainable

Development

Practices,

Business

Administration MasterClass.

REFERENCES

Mr. Lali Fred

Director,

Earth

Consult

Uganda

Ltd P.O.Box

34960,

Kampala,

Uganda

Plot

61

Bandali

Rise,

Bugolobi

E- mail;

ada5zw@r.postjobfree.com

Tel:

+256

392

965472

+256

772

841118

+256

752

841118

Mrs. Akullu Diana Wanyama

Manager,

Business

Development

Unit

DFCU

Bank,

Kampala

Rd,

Uganda

E- mail;

ada5zw@r.postjobfree.com

Tel:

+256

776

838750

+256

791

838759

Mr. Michael Woodward

Country

Manager-

SouthSudan

Terrain

Services

Limited

Juba

Accomodation

Email;ada5zw@r.postjobfree.com

ada5zw@r.postjobfree.com

Tel;

+44

773

9561489



Contact this candidate