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Customer Service Manager

Location:
Rawdat Al Khail, Qatar
Posted:
December 29, 2019

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Resume:

GUEST RELATION OFFICER

ASHREF SAHRAOUI

PROFILE

CAREER OBJECTIVE

To enhance my professional skills in a dynamic and stable workplace, seek a responsible job with an opportunity for professional challenge and to hone my communication, cognitive, and culinary skills.

CONTACT

QATAR PHONE

+974-**-**-**-**

EMAIL:

ada5z7@r.postjobfree.com

HOBBIES

Watching football

Fitness

Travel

EDUCATION

sidi dhrif higher institute of tourism studies (Certificate)

2010 – 2012

WORK EXPERIENCE

(Naufar Hospital) Guest relation officer

12-June-2017–Till now

Professional Guest Relation Officer capable of remembering guests' names and providing those guests with the highest level of service. Adept at organizing information and data relating to guests, forming connections with vendors and local companies and keeping track of guests. Specialize in knowledge of local activities and events.

(Sultan Center Kuwait) Customer Service

July 2016–April 2017

- Hands-on experience in accepting payments from customers and give change and receipts

- Highly skilled in using scanners, cash registers, and calculators to calculate the price of items that customers buy

- Proven record of using the right process for cash, credit cards, or other types of payment

- In-depth knowledge of handling returns and exchanges of goods

- Thorough understanding of counting the money is in register at the beginning and end of shift

(Golden Tulip Tunisia) Receptionist

September 2012–Mars 2014

- Promoted positive guest relations to all individuals approaching the Front Desk

- Liaised with vendors to resolve issues with Internet phone and in-room movies

- Issued keycards and escort instructions to bellhops

- Cleaned and maintained lobby and common areas restocking supplies and watering plants

- Advised housekeeping staff when rooms have been vacated and are ready for cleaning

- Deposited guest valuables in hotel safes or safe-deposit boxes

(Carthage Thalassa Tunisia) Intern ship Front desk agent

December 2010- July 2012

-Answer switchboard calls, as required

-Ensure accurate and efficient running of reception including check in/out procedures

-Demonstrate a high level of customer service

-Understand thoroughly all hotel room categories, room rates, packages, promotions

-Assist other departments wherever necessary and maintain good working relationships with Team Members

-Work with your Manager to identify a specific project to complete during your internship placement

SKILLS

ADMINISTRATION

Qatar Driver license.



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