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admin. assistant secretary receptionist customer service

Anchorage, AK
December 28, 2019

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Virginia Fuller

Anchorage, AK

Job Function: Clerical & Administrative, Real Estate & Building Maintenance, Travel, Hospitality & Restaurant

Highest Education: Some College


Work Experience


Spare Room / Center Bowl, Anchorage, AK

Aug '14 - Jul '17 (2 Years, 11 Months)

Server/Waiter Spare Room / Center Bowl - Anchorage, AK August 2014 to Present Responsibilities I take orders and deliver orders quickly and correctly; I serve 100+ people in a 4hr period; Accomplishments I give great customer service and take pride in being quick with people's orders. I serve the same people every week and like making them feel good and happy to see me as if I were an old friend. Skills Used Customer service skills. My memory skills. My math skills. My upbeat personality skills. My problem solving skills.

Real Estate Assistant

Bert Dozark/Dwell Realty, Anchorage, AK

Jan '11 - Jul '15 (4 Years, 6 Months)

Real Estate Assistant Bert Dozark/Dwell Realty - Anchorage, AK January 2011 to Present Greeted clients and responded to in-person and telephone requests for information; received and screened a high volume of internal and external communications including email, phones, faxes, and mail; made copies, sent faxes, and handled all incoming and outgoing correspondence; planned meetings and prepared conference room; properly and timely directed agreements, contracts, and invoices through the signature process; developed Comparative Market Analysis (CMA's) for selling clients; generated lists of properties that were comparable with clients wants and needs and financial resources; wrote contract documents, purchase agreements, and closing statements; developed marketing material prior to properties being listed; verified that all legal formalities were completed prior to closing date; created a property summary on all properties that agent was to show prospective client; contacted all agents prior to showings obtaining any pertinent information on listing (special features, values, and benefits of property) and relaying our intention of showing said property; relayed to my employer all information obtained from selling agent; followed up with a email or phone call any pertinent comments from buyers to selling agent; promoted property sales through advertisement, open houses, and participation in MLS system; prepared for open houses and agent luncheons Accomplishments I ran the office with great detail so that the realtor I worked for only had to show property and sell property with minimal spent time on anything else. Skills Used I feel i demonstrated organizational skills, multi-tasking skills, taking initiative, leadership skills, computer skills using Microsoft programs and MLS, copying, faxing, emailing, phone, filing,

Team Leader

Popeyes Chicken, Anchorage, AK

Jan '11 - Jan '12 (1 Year)

Team Leader Popeyes Chicken - Anchorage, AK January 2011 to January 2012 Responsibilities Supervised 5 co-workers; set up restaurant for daily operations; completed closing duties (restocking, closing out the cash registers, dropping cash in safe, locking and alarming building); took orders and accepted payment; assisted co-workers when needed; trained new hires; inspected dining and servicing areas to ensure cleanliness and proper set up; completed a weekly inventory noting what needed to be ordered for the following week; checked in deliveries and signed off on products received; dealt with any complaints or concerns by customers; reported anything significant to owner Accomplishments I feel that when I was acting as manager on shift i led with example and treated other employees with respect. I was able to do my responsibilities with no supervision and without problems. I was also during stressful busy times able to keep calm and be effective in helping the other employees be calm and be able to deal with any customer complaints in a manner that when they left they were happy and satisfied with the outcome of the situation Skills Used Organizational skills, cashiering, multi-tasking, leadership,


Bert Dozark/ReMax Properties, Anchorage, AK

Mar '07 - Oct '09 (2 Years, 8 Months)

Secretary Bert Dozark/ReMax Properties - Anchorage, AK March 2007 to October 2009 Responsibilities Managed incoming and outgoing calls; scheduled and confirmed sppoitments; made copies; sent faxes; handled and documented all incoming and outgoing correspondence; received and responded to any internal and external email and mail; data input; maintained a current contact information file; researched properties to be shown to clients; generated Comparative Market Analysis (CMA's); maintained files; ordered propert profiles and surveys; maintained office supplies Accomplishments I performed all office requirements so that the Realtor I worked for could better spend her time with clients. I also was always willing to go the extra needed when called upon to do so. Skills Used Computer skills Microsoft programs and MLS, phone, copier, fax, data entry, organizational, filing,

Data Entry Clerk

Payroll Services of Alaska, Anchorage, AK

Jan '04 - May '07 (3 Years, 4 Months)

Data Entry Clerk Payroll Services of Alaska - Anchorage, AK January 2004 to May 2007 Responsibilities Answered and directed all incoming calls; input data; verified and logged in deadlines for responding to daily inquiries; investigated and documented all complaints and/or questions and reported findings in a timely manner; maintained files; processed payroll, electronic deposits, and employee pay adjustments Accomplishments I was able to work on special cases so that the payroll technicians could do their job efficiently and effectively. I made sure that when there were concerns from an employee about his/her paycheck I would check and see what was going in and report back my findings and what I was able to do if there was a mistake within a 24 hour turn around. Skills Used I used my organizational skills and with my determination and tenacity was able to resolve most conflicts myself. I also demonstrated great leadership skills.

Receptionist/Administrative Assistant

Helping Hands, Anchorage, AK

Mar '95 - Sep '98 (3 Years, 7 Months)

Receptionist/Administrative Assistant Helping Hands - Anchorage, AK March 1995 to September 1998 Responsibilities Answered incoming calls; processed, date stamp, and distribute mail; coordinated schedules; customer service; scheduled appointments; explained company services and cost; filing as needed; A/P; A/R; Accomplishments I was able to meet with prospective clients and explain our services and costs. I was able to answer their questions and then schedule for service. Skills Used Organizational, leadership, customer service, personal skills, office skills

Receptionist / Secretary

Good to Go Autobody, Anchorage, AK

May '94 - Oct '99 (5 Years, 6 Months)

Receptionist / Secretary Good to Go Autobody - Anchorage, AK May 1994 to October 1999 Responsibilities Greeted and assisted walk-in customers; answered incoming calls; assisted clients with their questions and/or concerns; scheduled appointments; gave generated quotes for repairs; kept clients updated with current progress reports; gave each job a PO number; ordered parts and supplies for each job using appointed PO number; maintained a A/P and A/R ledger daily with documentation electronically and on paper; handled cash deposits; processed payroll; made electronic deposits and employee pay adjustments; basic bookkeeping Accomplishments I took pride in seeing a job from start to finish. I was able to keep the customers up to date and with all documentation available upon request. Skills Used I used leadership, organizational, and time management skills while employed at this job. I also used great customer service when dealing with unhappy clients.

Temporary Assignments

MILA, Anchorage, AK

Sep '92 - Aug '94 (1 Year, 11 Months)

Temporary Assignments MILA - Anchorage, AK September 1992 to August 1994 Responsibilities Entry level assignments short term and long term. Accomplishments I was able to pick up where someone else had stopped. Figure out what they were found and what was needed and finish the assignment in a correct and timely manner. Skills Used Organizational skills. I used my aptitude at figuring things out. I used my ability to adjust to new and different situations and surroundings and accomplish what was needed of me. Secretary/Office Manager iowa electric light and power / Nuclear Power Plant - Palo, IA May 1991 to September 1991 Responsibilities I scheduled for the QA ( Quality Assurance Dept) to check on any and all work performed on the nuclear reactor; I was responsible for 9 engineers schedules and paperwork; did weekly inventory of supplies and ordered what was needed; I answered incoming calls and forwarded them to whom the call was intended; I sat in on meeting and took notes so that I could help draft new policies and procedures; I updated all policy and procedure manuals and made sure all departments had current revisions Accomplishments i was part of a quality assurance division of a nuclear power plant shut down. I helped with coordination and scheduling of many departments so that the power plant would be up and running by the end of the scheduled repair shutdown. I spent anywhere from 16 to 20 hours a day 7 days a week at the nuclear power plant while it was in shut down mode. Skills Used I used time management, organization, multi-tasking, and leadership skills. I also had to use personal skills when dealing with the spouses of those involved in the shutdown when their spouses could not be reached for long periods of time I was also responsible in keeping the moral up on long hot days when things seemed never to get accomplished


Bert Dozark / New York Life, Anchorage, AK

Apr '87 - May '88 (1 Year, 1 Month)

Receptionist/Secretary Bert Dozark / New York Life - Anchorage, AK April 1987 to May 1988 Responsibilities Answer phones; filing; type correspondence; mail; schedule appointments; cold calling; prepare all propaganda used at appointments Accomplishments Was able to run an office with little supervision accurately and efficiently. Skills Used Organizational, multi-tasking, time management

Cashier/Sales Associate

Pay-n-Save, Anchorage, AK

Oct '84 - May '85 (7 Months)

Cashier/Sales Associate Pay-n-Save - Anchorage, AK October 1984 to May 1985 Responsibilities Customer service; cashier; stocking shelves; setting up store displays. Accomplishments Was able to help customers when they needed help. Skills Used Punctuality, organizational, customer service


High School Diploma '85

West Anchorage High School

Jan '84 - Jan '85

West Anchorage High School - Anchorage, AK 1984 to 1985 socialology







(Expert) More than 10 Years

Customer Service

(Expert) More than 10 Years

Retail Sales

(Expert) More than 10 Years


(Intermediate) 2 to 3 Years


(Expert) More than 10 Years

Data Entry

(Advanced) 5 to 6 Years


(Advanced) 5 to 6 Years


(Advanced) 4 to 5 Years


(Intermediate) 4 to 5 Years


(Intermediate) 4 to 5 Years


(Intermediate) 4 to 5 Years


(Expert) More than 10 Years

Administrative Assistant

(Advanced) 9 to 10 Year


(Advanced) 4 to 5 Years


(Intermediate) 2 to 3 Years


(Expert) More than 10 Years

Entry Level

(Advanced) 9 to 10 Year

Nuclear Power

(Intermediate) 1 to 2 Years

Office Manager

(Advanced) 9 to 10 Year

Quality Assurance

(Advanced) 1 to 2 Years


(Expert) More than 10 Years

Quality Control

(Expert) 1 to 2 Years


(Expert) More than 10 Years

Contact this candidate