Brampton, ON Canada +1-647-***-**** email@example.com@gmail.com
Strategic business professional with experience in reporting, customer service, counseling and project management. Accomplished and result-oriented professional who consistently meets deadlines and responsible for overseeing daily office activities and maintain customer satisfaction index.
Customer Relationship Management
Strong Leadership skills
Advanced Excel Skills
Staff Plus – Brampton, ON
Warehouse Associate, Nov 2018 – Present
Receiving and processing incoming stock and materials.
Packing and shipping orders in the warehouse.
Resolve all matters relating to drivers in a fair manner
Box, wrap and pack merchandise in accordance with relevant procedures and standards.
Record and manage all impaired or damaged merchandise items.
Label and stockpile merchandise according to size, shape and type, can lift up to 40 to 70lbs.
Advantage Advertising – Ludhiana, India
Customer Relationship Manager, Nov 2017 – June 2018.
Managed customer service representative team, SSI (Sales and post-sales follow up) program.
Maintains office staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results
Responsible for conducting monthly customer summit to gather voice of customer and help in resolution of customer issues
Coordinates and overseas the completion of special projects as needed.
Experienced with CRM for issue management and customer satisfaction index
Conduct internal audits to assess business and work status.
Design and implement office policies by establishing standards and procedures; measuring results against work standards; making necessary adjustments.
Yashveen Infosys Pvt Ltd – Ludhiana India
Supervisor – Operations Aug 2016 – Oct 2017.
Preparing and organizing operation procedures to advice management in operating more efficiently and effectively.
Analyzed, evaluated and recommended the change on wage increase based on experience and corporate policies.
Decreased operational errors by 30% and reduced entry input time by 25%
Communication with Assistant and Operations Manager regarding daily operational events; reporting directly to the Operations Manager
Canadore College, Canada
PG in Supply Chain &Business Management- Dec 2019
GNDU University, India
Bachelors in Commerce- June 2016