Rajwinder Kaur

Brampton, ON Canada +1-647-***-**** ada5y8@r.postjobfree.com@gmail.com

CAREER OBJECTIVE

Strategic business professional with experience in reporting, customer service, counseling and project management. Accomplished and result-oriented professional who consistently meets deadlines and responsible for overseeing daily office activities and maintain customer satisfaction index.

CORE COMPETENCIES

Project Management

Effective communication

Problem-Solving Skills

Customer Relationship Management

Reporting Proficiency

Strong Leadership skills

Team Building

Advanced Excel Skills

WORK EXPERIENCE

Staff Plus – Brampton, ON

Warehouse Associate, Nov 2018 – Present

Receiving and processing incoming stock and materials.

Packing and shipping orders in the warehouse.

Resolve all matters relating to drivers in a fair manner

Box, wrap and pack merchandise in accordance with relevant procedures and standards.

Record and manage all impaired or damaged merchandise items.

Label and stockpile merchandise according to size, shape and type, can lift up to 40 to 70lbs.

Advantage Advertising – Ludhiana, India

Customer Relationship Manager, Nov 2017 – June 2018.

Managed customer service representative team, SSI (Sales and post-sales follow up) program.

Maintains office staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results

Responsible for conducting monthly customer summit to gather voice of customer and help in resolution of customer issues

Coordinates and overseas the completion of special projects as needed.

Experienced with CRM for issue management and customer satisfaction index

Conduct internal audits to assess business and work status.

Design and implement office policies by establishing standards and procedures; measuring results against work standards; making necessary adjustments.

Yashveen Infosys Pvt Ltd – Ludhiana India

Supervisor – Operations Aug 2016 – Oct 2017.

Preparing and organizing operation procedures to advice management in operating more efficiently and effectively.

Analyzed, evaluated and recommended the change on wage increase based on experience and corporate policies.

Decreased operational errors by 30% and reduced entry input time by 25%

Communication with Assistant and Operations Manager regarding daily operational events; reporting directly to the Operations Manager

EDUCATION

Canadore College, Canada

PG in Supply Chain &Business Management- Dec 2019

GNDU University, India

Bachelors in Commerce- June 2016

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