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Manager Customer Service

Location:
Banaswadi, Karnataka, India
Posted:
December 28, 2019

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Resume:

SATISH CHANDRAN

MOB NO: 990*******

EMAIL I.D: ada5wt@r.postjobfree.com

#* ******** ***** ****, ***** Banasawadi Bangalore-560043. IND Area Operations Manager – OPERATIONS I SALES I MARKETING Bachelors of business management with 9 years of experience in top skin clinic, premium salon and spa. Successful in both startup and turnaround management roles. SUMMARY OF EXPERIENCE

1. Foik India Pvt Ltd

Operation Manager (Contract Basis) – Oct 2019 till present

- Setting up new outlet as per desired location

- Recruiting and training new team member

- Coordinating and maintaining all vendors

- Complete project as per dead line

- Launch promotion and marketing activities

- Setting up targets and sop

- Front desk and client management

2. Bounce Salon and Spa

Area Operation Manager – March 2015 to June 2019

- New store opening as per the desired location

- Maximizing sales and profitability

- Providing team with a stimulating and supportive environment

- Maintaining and increasing standards of customer service

- Marketing and advertising

- Salon and Asset Maintenance

- Salon visit to check the standard SOP

- Managing HNI and Irate client

- Staff management and training

- Licensing and legal

3. Play Premium Salon and Spa

Salon and Spa Manager - Nov 2011 to Feb 2015

- Managing day to day activities of salon and spa

- Managing the salon staffs

- Stock, Profit and loss management

- Customer service and grievances

- Staff training Salary and attendance management

Awards

Store Manager

of the month -

KAYA SKIN

CLINIC

Three times

awarded as

best service

quality, Kaya

skin clinic pan

India

Super achiever

award for

highest sales,

Kaya skin clinic

Service

Excellence

Award (#1

customer

satisfaction in

district) - Play

Salon

4. Kaya Skin Clinic

Asst Clinic Manager - Dec 2009 to Nov 2011

- Store Operations Management

- Inventory & Loss Control

- HNI and irate client management

- Customer Service

- Leadership and Supervision

- Team management (including doctors)

- Service quality and feedback

- Scheduling & Payroll Management

EDUCATION

GRADUATION - Bachelors of Business Management

Krishtu Jayanthi College A+ UNIVERSITY

2006 to 2009

HIGHER SECONDERY – Stracey Memorial Composite PU College – 2004 to 2006

SSLC - MMES Bangalore

2004 passed out

TECHNOLOGY AND LANGUAGE PROFICIENCIES

Computers: MS Office (Word, Excel, PowerPoint); K POS, SUPER SALON, MMS zenoti system

& Inventory Systems

Languages: English, Hindi, Malayalam, Tamil, Kannada Hobbies - Cooking, Music, Car Racing, Travelling and Fitness Curriculum

Achievements

1st

Rank in

College Academic

Year 2005

Distinction in

Business Studies

and Hindi –

Academic year

2006



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