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Manager Management

Qibla, Kuwait City, Kuwait
December 28, 2019

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Key Skills

Profile Summary

Project Implementation

Data Recovery

Installation, Configuration

Service Management

System Deployment/ Automation

Vendor Management

SLA Management

Soft Skills

A competent professional with 13 years of experience in Server & System Administration; currently associated with Postaplus, Kuwait as IT Manager

Led design, installation, commissioning, maintenance, management, modification, troubleshooting of Process Control Domain (PCD) Security Systems and Networks while ensuring that Process Control Domain (PCD) assets perform as per business expectations

Proven success in exceeding quality of service commitments and in resolving complex & critical system issues within set SLA

Excellent project management experience with expertise in developing project baselines, monitoring & controlling projects with respect to cost, resource deployment, & quality compliance to ensure satisfactory execution

Utilize in-depth technical knowledge and business requirements to design and implement secure solutions to meet customer / client needs while protecting the corporation's assets

Building & maintaining relations with senior leadership, business partners and major stakeholders to establish strategic plans and objectives for programs or projects

Skilled in identifying gaps in the process and implementing effective solution by collaborating with stakeholders

Successfully completed projects such as Logistics Supply Chain Management System, Airline Reservation System & Banking System


M.Sc. in Computer Science from Kannur University, Kerala in 2005

Bachelor's Degree Computer Application & Commerce from Kannur University, Kerala in 2001


MCSE (Microsoft Certified System Engineer)

MCSA (Microsoft Certified System Administrator)

CCNA (Cisco Certified Network Associate)

CompTIA A+ Certified Professional.

Oracle Certified Administrator (10 G)

Certified PMP Professional(University of Salford)

Work Experience

Since Mar’17 with Postaplus, Kuwait as IT Manager

Oct’15 to Mar’17 with OOredoo Telecom, Kuwait, Al-alamiah as Senior Server Administrator

Key Result Areas:

Leading end-to-end Project Life Cycle, involving estimation, requirement gathering, gap analysis, testing, go-live assistance, planning risk responses & contingency planning

Defining service standards and guidelines that serve as benchmark for excellent service delivery; driving continuous implementation of changes

Utilizing in-depth technical knowledge and business requirements to design and implement secure solutions to meet customer/client needs while protecting the corporation's assets

Developing security standards, procedures, and guidelines for multiple platforms

Evaluating existing applications & platforms and providing recommendations for enhancing performance through analysis, identifying the most practical alternative solutions and assisted with modifications

Facilitating server maintenance, daily checking the status of servers and antivirus

Establishing healthy relations with internal & external stakeholders to provide support on various issues; keeping a close track of developments in the field of IT applications and updating top management about the same

Analysing & understanding of solution requirements; facilitating solution development projects throughout the solution cycle from requirements gathering to implementation for business continuity

Addressing queries regarding the information system / software & extending onsite support to the clients; maintaining directory including security domains, user profiles & other resources on the network

Providing effective resolution to customer queries and improving relationships with the customer by anticipating customer future requirements, thereby ensuring a positive customer experience

Monitoring utilization of existing resources and manpower; planning targets, monitoring numbers and achievement of overall targets on a daily, weekly & monthly basis

Building automated deployments through the use of configuration management technology; deployed new modules and upgrades and completed fixes within the production environment

Creating requirements and procedures for implementing routine maintenance; troubleshot and resolved the existing information systems errors


Provided support to 150 Servers and 5000 client users for Application Servers, Active Directory, DNS, Clustering and GPO Policies, Microsoft Exchange Server 2016

Maintained Data Recovery using Symantec Backup, Microsoft Clustering System include HP Storage

Created virtual servers by using Hyper V and VM Ware

Create Users/ Backup E-Mail account using scripts in Exchange console

Monitored and configured Cisco switches (4500, 3600 series) for networks

Coordinated with Support Team in Dubai & France and troubleshoot issues in client’s & servers

Installed Windows server 2012, 2016, troubleshoot and monitored (ILO) of HP ProLiant DL 320,380,580 G3 and 380 G7

Administered and monitored McAfee /Symantec Endpoint Protection Manager Antivirus Server Edition

Previous Experience

Mar’06 to Mar’15 with Kuwait Radio, Kuwait as Dalet Radio Suite Programmer/Administrator


Maintained network & systems by managing product and capability roadmaps; established maintenance procedures, and worked with systems administrators and engineers to perform regular network maintenance

Undertook systems administration for the corporate network in a 24-hour production environment while maintaining uptime of network resources

Built new file servers to maximize web hosting, terminal server, file/print sharing and domain control performance

Personal Details

Date of Birth: 1st June 1981

Languages Known: English, Hindi, Arabic, Malayalam

Nationality: Indian

Marital Status : Married

Permanent Address : K.V. Nivas, Pathayakunnu, Kannur – 670691, Kerala

Passport No : K2093255 Validity: 26-12-2021

Visa Type : Article 18 Transferable

Please refer to annexure for project details


Project 1

Project Name: Successful implementation of Cloud migration of Application and Email servers

Project period : 6 Months


Worked with compliance and information security teams to understand reported vulnerability and plan remediation

Worked with CTS, CTI technology and preferred vendors to develop target infrastructure architecture platforms and roadmaps

Partnered with application managers to develop capacity requirements for new projects as well as utilization thresholds for existing environments

Assisted the virtualization team with preparing their private cloud infrastructure for building Oracle cloud Regions from VMWare environment

Lab deployment of vCloud Suits of Products

SQL Servers virtualization plan

Application Director, vFabric Data Director, Orchestrator, SRM with Replication Appliance and using SRA, vCenter Operations Team

Supporting a dynamically changing infrastructure based on vSphere 5.1, VMware, Linux and Windows, support Capacity Planning, optimization and forecasting

Performance Management and Reporting

Working with Vulnerability assessment team to work on discovered vulnerability

Project 2

Project Name: Successful implementation of Warehouse implementation


Work with Different vendors in different stages of implementation

Getting everyone on board

Design the fibre internet and data plan

Seating arrangement and ware house security with CCTV and Finger acce

Data Center design with appropriate application servers and storage

Design on the LAN system and printers

Assign VoIP servers for PBX system

Providing time and resources for training.

Dhannyaj Gangadharan

Result-driven professional, targeting managerial assignments with an organization of high repute

Location Preference: Kuwait +965-********

Motivational Leader



Strategic Thinker


Team Player


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