WORK EXPERIENCE
Store Owner-Sales, Finance and Human Resource Manager
KLMQueenBeauty - Memphis, TN
October 2019 to Present
I am the owner of a Online Beauty Supply store and Run my business myself by providing Beauty products as well as Haircare products. Retail Sales Manager, Finance. Human Resource Manager Night Monitor-Home Care
Youth Villages - Bartlett, TN
January 2016 to Present
Monitor youth and assist with daily activities and outings. Build rapport and form a trusting and supporting relationship with youth. Report any suspicious behavior or imbalance in behavior while in a Home Care environment. Community Counselor
LAKESIDE BEHAVIORAL HEALTH SYSTEM - Bartlett, TN
Present
To provide psychiatric treatment to children and adults. Home Care Crisis Intervention, Administrative assistant. Scheduling, filing and organizing documents. Microsoft, excel, and PowerPoint presentation efficient.
Customer Service Agent (CSA) Work From Home
Amazon.com - Memphis, TN
April 2018 to November 2019
Answering calls, processing payments and refunds, data entry Work From Home Facet, dental, vision, Health insurance claims Agent KENYETTTA
ATKINSON
I love helping others
Bartlett, TN 38134
ada5oy@r.postjobfree.com
Very dedicated at my job
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Humana - Memphis, TN
May 2017 to July 2019
Handle customer service calls, process facets and handle insurance claims working from home. Insurance verification and collections. Banking and Finance.
Preschool Teacher
We Love Kids Daycare - Bartlett, TN
February 2018 to March 2019
assist in daily activities with children ages infants-through preschoolers Work from Home Customer Service Representative
Kelly Services - Memphis, TN
November 2017 to December 2018
Customer service Agent. Inbound and outbound calls, process emails and voicemail messages. Chat agent. Type 35 words per minute. Troubleshooting. Data Entry
Receptionist/Administrative Assistant/Office Assistant University Of Memphis( Self Employed) - Memphis, TN August 2016 to September 2018
Book appointments, filing paperwork and documents, organizing Schedules and maintaining office cleanliness. Assist with errands Data Entry
Customer Service Representative
Lowes Home Improvement Stores - Bartlett, TN
May 2015 to June 2016
Provide great customer service
EDUCATION
Pursuing BA in Psychology
University of Memphis - Memphis, TN
Present
Associate in psychology in Psychology
Southwest Tennessee Community College
January 2014 to May 2016
SKILLS
Microsoft word, excel, PowerPoint, and spreadsheet (10+ years) Child Care
Teacher Assistant
Early Childhood
Day Care
Childcare Provider
CPR
Filing
Microsoft Excel
Microsoft Office
Organizational Skills
Teaching
Management
Customer Service (6 years)
Teaching Experience
Customer Care
Call Center
Customer Support
CSR
English
Typing
Sales Experience
Scheduling (3 years)
Receptionist (3 years)
Data Entry (3 years)
Insurance agent (3 years)
ASSESSMENTS
Basic Word Processing with Microsoft Word — Familiar March 2019
Measures a candidate's knowledge of basic Microsoft Word techniques for word processing, including the use of tools to format or edit text.
Full results: https://share.indeedassessments.com/share_assignment/kggwoa7qzvdj1qi4 Electronic Medical Records Knowledge — Completed
November 2019
Measures a candidate’s knowledge of EMR data and associated privacy regulations, as well as best practices for EMR use. Full results: https://share.indeedassessments.com/share_to_profile/ 87e4cc3fb4923672fb465b4f0f3e609beed53dc074545cb7
Critical Thinking — Completed
March 2019
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Measures a candidate’s ability to use logical approaches when solving problems. Full results: https://share.indeedassessments.com/share_to_profile/ 53ef0bf9bb2b8b9fc6057d54d110d8f0eed53dc074545cb7
Receptionist — Proficient
July 2019
Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: https://share.indeedassessments.com/share_to_profile/ 874cc97f98eee0ba27fef31c6c3c1c22eed53dc074545cb7
Customer Focus & Orientation — Highly Proficient
October 2019
Responding to customer situations with sensitivity. Full results: https://share.indeedassessments.com/share_to_profile/ 4e6e1c4ea1ec243bc7bb097a907cd86aeed53dc074545cb7
Customer Focus & Orientation — Highly Proficient
October 2019
Responding to customer situations with sensitivity. Full results: https://share.indeedassessments.com/share_to_profile/ 71a979d5aebb3aaf5608e80eeb0ebcdbeed53dc074545cb7
Cognitive Ability — Familiar
October 2019
Measures a candidate's ability to combine pieces of information to form general rules or conclusions. Full results: https://share.indeedassessments.com/share_to_profile/ 0e3fc485c3ef13c7e9762842e7453e2beed53dc074545cb7
CRM Skills with Salesforce — Familiar
November 2019
Knowledge of Salesforce objects, fields, and processes. Full results: https://share.indeedassessments.com/share_to_profile/ dcfbfdd864942e8476189ef05242439beed53dc074545cb7
Scheduling — Familiar
November 2019
Cross-referencing agendas and itineraries to avoid scheduling conflicts. Full results: https://share.indeedassessments.com/share_to_profile/ 12eaaf3443dcb7ab5f2a89d7b92cf34deed53dc074545cb7
Reliability — Expert
November 2019
Tendency to be dependable and come to work.
Full results: https://share.indeedassessments.com/share_to_profile/ 0f0e9c64f3c53f48e163e36e15f0dae8eed53dc074545cb7
Conscientiousness — Highly Proficient
November 2019
Tendency to be well-organized, rule-abiding, and hard-working. Full results: https://share.indeedassessments.com/share_to_profile/ 9297f0b51fc1a0419772c65b2e705599eed53dc074545cb7
Teamwork: Interpersonal Skills — Completed
December 2019
Resolving disputes, solving team problems, and understanding nonverbal cues. Full results: https://share.indeedassessments.com/share_to_profile/ 41124b0b791c11b34224900f5c8a1642eed53dc074545cb7
Call Center Customer Service — Completed
November 2019
Applying customer service skills in a call center setting. Full results: https://share.indeedassessments.com/share_to_profile/ 6abb40ae2eefbe3331e8e26402caf715eed53dc074545cb7
Sales Skills: Influence & Negotiation — Completed
November 2019
Using influence and negotiation techniques to engage with and persuade customers. Full results: https://share.indeedassessments.com/share_to_profile/ef2bca6caad8311433ae4f18697cbff3 Personality: Sales Fit — Proficient
November 2019
Assesses personality traits that are important for sales roles. Full results: https://share.indeedassessments.com/share_to_profile/ 6f83ebe88046c5f7b7eccd0dc037da7beed53dc074545cb7
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
ADDITIONAL INFORMATION
I am very hardworking and ambitious. Patient and understanding.