ROTIKEN SYLVIA NAISIIMOI
DATE OF BIRTH: 15.12.1989
MARITAL STATUS: Single
LANGUAGE SKILL: English, Swahili
Over 4 years of experience in customer service, with a keen eye for details with determination to see work through, in procession of excellent communication skills, Interpersonal skills, reporting skills, time management, planning and organizing and ICT competence skills developed through education and work experience, able to work in both team and own initiatives.
To use my experience, skill and knowledge to contribute to goals, Mission and vision of the organization that I work for and impact growth or add value to services provided.
JAN 16 2017- SEP 2019
QATAR UNIVERSITY (COLLAGE OF MEDICINE)
Duties and Responsibilities
Welcome and receive visitors to the College, manage the signing in and out process and contact College staff, as appropriate;
operate the College's telephone switch-board to receive, acknowledge and transfer calls, take and transmit telephone messages as required, take and transmit urgent messages to students as required;
provide appropriate communication with interested parties in the event of emergency evacuation of the College buildings, as laid down in the College's Health & Safety Policy;
prepare the post for posting, to include the maintenance of a posting log, and send, receive and circulate facsimiles as required by College staff;
provide a "help-desk" for students, to include the issue and logging of parking permits, the management of the photocopying card scheme, the issuing of printer credits, the receipt and follow-up of queries, the issue and forwarding of examination certificates, and dealing with transport queries, liaising with bus companies and LEAs as necessary.
ensure that the appropriate parties are informed in the event of student illness, i.e. first-aider, senior staff, parents, and call medical help if necessary;
log and service requests for College Application packs including the provision of analyses thereof,
provide a "help desk" for College staff, to include investigation of student classes, premises-related requests, the issue and logging of staff parking permits and the collection, collation and forwarding of staff and student return-slips
undertake such other clerical and administrative duties as may be reasonably required from time to time by College management.
JULY 31 2016-JAN 15 2017
EUROPEAN GUARDING AND SECURITY SERVICES (MAIN OFFICE)
Duties and responsibilities
Provide directions the visitors to different departments in the building to the customer
Write reports of daily activities and irregularities such as equipment or property damage, theft, presence of unauthorized persons or unusual occurrence
Respond quickly and correctly during crisis
Notifies company personnel of visitor arrival.
Maintains security and telecommunications system.
Informs visitors by answering or referring inquiries.
Directs visitors by maintaining employee and department directories.
Maintains security by following procedures, monitoring logbook, and issuing visitor badges.
Operates telecommunication system by following manufacturer’s instructions for house phone and console operation.u
Keeps a safe and clean reception area by complying with procedures, rules, and regulations.
Supports continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.
Contributes to team effort by accomplishing related results as needed.
JAN 10 2014- JUNE 28 2016
MILIKI AFYA HOSPITAL NAROK
Duties and responsibilities
Process transactions to the cash register by effectively and efficiently handling cash and credit card payments
Manage daily balancing and reconciling of office accounts and handle daily bank deposits
Document bank transactions by handling checks and online deposits in a proactive manner
Enforce credit policies to ensure that defaulters and patients with extended credits pay on time
Coordinate efforts with the accounting department to ensure that payments to suppliers are timely processes
Enter all payments received from suppliers, laboratory and pharmacy into designated databases
Transfer income activities into accounting application and ensure the integrity of entered data
Record returned checks into patient accounting systems and initiate follow-up
Post payments to appropriate accounts and maintain logs of daily receipts
Maintain petty cash logs, receipts and balances on a daily basis
Coordinate activities with the accounting department to ensure creation of daily, weekly and monthly reports
Handle cash clearing and credit balancing activities along with determining and investigating unidentified accounts
Provide assistance to the front desk in handling patient admissions and provision of information to patients, families and visitors
CHAMBAI SPRING HOTEL NAROK JAN 2010-APRIL 2012
Completes cashier pre-shift supply checklist.
Completes guest check-in procedures.
Clarifies customers question or concerns about the charges on their bills.
Assists with distribution of month end reports as directed by accounts or front office manager.
Check and follow up on all bills on hold.
Follow up on all deposit dues / deposit to be paid.
Post charges to guest accounts.
Completes guest check-out procedures.
Handles cash, traveler's cheque, credit cards and direct billing requests properly.
Disperses guest record upon check-out.
Balances department totals at the close of the shift.
Balances cash at the close of the shift.
REASON FOR LEAVING
Better opportunity/ career growth
Gravity skills college (2018 august- 2018 October
Certificate in Occupational health and safety
Mount Kenya university (2012 May to 2013 Dec)
Diploma in community development and social work
Air travel and Related Studies Center (2009 January-2009 December )
Certificate in Hotel management and ICT
2004-2008 St Marys secondary school narok - Kenya certificate of secondary education
1995-2003 Enengeetia primary school- Kenya certificate of primary education
REFERENCE: Upon request