MOHAMMED WALEED

HOLDING VISIT VISA. (EXP FEB **.2020)

Address : **, ***** ****** ****, **********, Sri Lanka.

Contact : +971*********

Email id : ada5ll@r.postjobfree.com

CAREER OBJECTIVES

A determined and decisive team player, who is looking for a career in the F&B department, to showcase my high personal standards and excellent interpersonal skills. To achieve creative position in an organization that can provide opportunities to utilize my skills for the growth of organization as my own personal growth.

PROFESSIONAL EXPERIENCE

Café Noir. Battaramulla, Sri Lanka,

F&B Supervisor

●Manages service aspects in all food and beverage assigned areas and events, and acknowledges, greets and thanks all members and guests

●Manages dining rooms, lounges, Halfway House, Beverage Cart, Catering and bars to ensure proper set-up of tables, chairs, linens, table settings, glassware, etc.

●Confirms that all service staff are in proper uniform and appearance standards

●Hires, manages and trains staff in all technical and non-technical aspects of their role standards of quality and service

●Creates, maintains and distributes weekly schedules for staff and communicates changes as appropriate to all

●Communicates with service and kitchen staff regarding reservations and/or special events

●Conducts pre-shift, pre-meal and/or pre-event meetings with all necessary staff

●Evaluates and supervises performance and carries out disciplinary action as needed, in accordance with the Club’s policies and applicable laws

Galadari Hotel,Colombo,Sri Lanka (5*),

F&B Captain

●Ran quarterly staff meetings and created and enforced SOPs for all outlets.

●Responsible for the weekly schedule for 25 employees and was in charge of manually inputted tips for all food and beverage associates

●Planned and organized the setup and coordination of restaurant events for up to 35 people

●Relayed important information to the F&B management team after attending executive committee meetings as the food and beverage representative to discuss projects, current revenue, and forecasting for the week.

●Part of the CARE committee which worked with the general manager, director of human resources, along with all department heads in a monthly meeting on how to improve guest and employee satisfaction.

Al Forsan international sport resort, ABU DHABI, U.A.E (5*)

F&B Captain

●Assist and reporting to assistant F&B Supervisor and Manager on all outlet functioning.

●Answering telephone calls and taking reservations of the guest according to the outlets.

●Process guest check ins and check-outs.

●To supervises and organized shift briefings and give instructions to all subordinates.

●Responsible for maintaining and inspecting show quality standards as set by the company.

●Ensure to have good customer relations and attend to customer complaints and queries satisfactorily.

●Actively use up selling techniques by exceeding guest expectations and to increase revenue.

●Ensure that all staffs have received adequate training to perform their duties.

●Assigning tasks and monitoring performance of team members to ensure policies and procedures of the department are followed.

●Reporting behavior requiring discipline and documentation to the management team.

Jebel Ali International Hotels JA Group, Dubai, U.A.E (5* deluxe)

Restaurant Captain

●Ensure uniform and personal appearances are clean and professional, maintain confidentiality of

Proprietary information, and protect company assets.

●Responsible for the restaurant equipment, doing inventory, taking care of food store and making

Duty schedule for all outlets.

●Perform all necessary tasks to serve food and beverage according to the service standards and operating manuals of the Restaurant.

●Responsible for guiding the waiter/ waitress, in the performance of their jobs.

●Responsible for consistently implementing the service standards and operating procedures.

●Make sure the operation running smoothly with guest happy feelings and up sell products to the guests.

●Doing trainings for services, taking orders, selling techniques, food and beverage to the staffs according to the hotel standard

Alshaya Group of Company, Qatar.

Bartender

●Assess customers’ needs and preferences and make recommendations

●Mix ingredients to prepare cocktails

●Plan and present bar menu

●Check customers’ identification and confirm it meets legal drinking age

●Restock and replenish bar inventory and supplies

●Stay guest focused and nurture an excellent guest experience

●Comply with all food and beverage regulation

Jebel Ali International Hotels JA Group, Dubai, U.A.E (5* deluxe)

Restaurant Waiter

●Suggests food and beverages ~ to be well versed with the menu, method of preparation and accompaniments.

●Maintains cleanliness and mise-en-place level at working station and service pantry for smooth operation. Serving international client, taking order feeds in micros.

●Responsible for store Requisition & stock rotation for stores and maintaining hygiene standards in storage.

●Follows correct sequence of service outlined in the Standard Operating Manual.

●Cleans all spillage during mealtime and at closing.

●Cleans and polishes Glassware, China ware, hollowware and flatware.

Educational Background

●GCE O/Level

Language & computer skills

●English

●Tamil

●Sinhala

●Malayalam

●Hindi

OTHER QUALIFICATIONS.

●Diploma in Computerized accounting.(DCA)

●Diploma in Information Technology.(DIT)

●Diploma in Computer Hardware and Networking.(DCHN)

●Diploma in Programming Techniques.(VB 6.0)

●Diploma in English Proficiency.(DEP)

●Certificate in SEMPOA/Mental and Arithmetic.(SIP)

●Certificate in WSET Training (wine and spirits training)

●Certificate for Essential Supervisory Skills training.

●Certificate in Chain Des Ratisseurs.

●Certificate in Train the Trainer Programme.

Personal Details

Full Name : Mohamed Waleed Mohamed Rafeek.

Date of Birth : 15-06-1993

Permanent Address : 22, meera mosque road, kattankudy, batticaloa, Sri Lanka.

Passport No : N4256924

Marital Status : Single

Nationality : Sri Lanka

References

Mr. Jerome Terrier (F&B Operation manager)

E-mail – ada5ll@r.postjobfree.com

Mr. Sherif Anwar (F&B Manager)

E-mail –ada5ll@r.postjobfree.com

Declaration

I hereby declare that all the information furnished above is true to the best of my knowledge.

Mohammed Waleed

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