E-Mail @ firstname.lastname@example.org & Contact +971-*********
Experienced professional with 18 years of incisive experience in Food & Beverage/Hospitality sector entailing:
PASSION ABOUT Cafe Coffee & QSR Operations - Team Management - Cost Control & Systems -
New locations Feasibility & store opening - Events set up & Management- Marketing/LSM
Activity - Budgetary Control and P & L - Training & Product Development - Inventory
Management- Quality control and internal and external Audits management - Client relations-
Health and safety- Customer Relationship Management – Market updates and Competitor
Awareness – Menu engineering/Food & Beverage development.
To obtain a long-term career within an organization which has a strong background, where I can utilize my professional experience and be rewarded financially. Seeking a position which as innovative, challenging employment with a busy schedule that will utilize my professional skills and offer advancement opportunity.
Opened 8 outlets in Dubai in last 4 years at caribou coffee from 2015 to 2019.
Achieved record sales of 120K at USO Branch with minimal manpower within 3 days.
Events management at Sharjah expo center and DWTC every period.
Increase top line sales at outlets by selling coffee beans to offices that increased sales of 5%
Increase delivery sales at potential outlets that increase sales above 2%
Food sales increased by 2% in many outlets @ caribou Coffee
Yearly Sales Target achievement for the Area assigned for January 2014.
Awarded & issued PIN as Professional Coach twice 2013 and 2014.
Reduced Wastage from 15% to 3% in Malaysia for month July and August 2013.
Merchandise sales record to 8% from 2% in Malaysia July and August 2013.
Award of Excellence 1st Runner up Best Area Manager, 2nd Quarter 2012.
Award of Excellence 1st Runner up Best Area Manager, 2nd Quarter 2011.
Best Department Manager for of month April 2011.
Best Store Manager for achieving sales target 2008.
Best Store Supervisor for year 2007 from Granada Riyadh Branch.
Best Barista for year 2006 for faisaliah branch
HOSPITALITY/FOOD & BEVERAGE EXPERIENCES
American Brand Caribou Coffee, Dubai, UAE May- 2015 – Present
Working as District Manager for Caribou Coffee Stores.
To ensure day to day smooth functioning of chain of Caribou Coffee Stores with respect to Operation and sale
Tracking and monitoring of daily, weekly and monthly, quarterly financial performance of every store and take necessary actions to achieve the Planned Sales.
Control staff cost and manage proper inventories at multiple store level in order to achieve budget of controllable expenses.
Use the Assessment and Control tools provided by organization to maintain all the stores in accordance with the Standards set forth management Guides.
Reporting Structure – Directly reporting to Country Manager in line with Director Operations
Dr Cafe Coffee, Al Rajhi Groups Riyadh, KSA June’2010 – April 2015
Working as Area Manager dr cafe coffee, handling Central and Eastern Province
Planning of KPI for each MUM assigned both Male and Female.
Responsible to handle eastern region [Al- Khobar] by conducting monthly Visits.
Conducting weekly Core and Secondary Training for entire team.
Visit stores to perform audit and issue report to MUM and SGM to rectify with Action plan, through Execution Planner.
Planning of international recruitment drive, running operations by Online Automated System.
Inventory management and action plan to maintain stocks level for Area of Stores.
Reporting to the Operation Manager on a weekly basis to apprise them of the Area sales progress and action plans to do better.
Conducting training to the operation management team on the given subject to boost the opportunity.
Identify the market risks and made recommendations to do marketing campaign to keep the store performances in some specific locations.
Events Management, monthly gathering, to celebrate last month achievement and reward best team member who deliver outstanding performance.
Reporting Structure – Directly reporting to Operation Manager in line with President
KFC (Yum! International), Bangalore, India Apr’09 – Apr’10
Worked as Restaurant General Manager for KFC Restaurants.
Learning all BOH activity of the QSR restaurant.
Executing daily inventory.
Running the store with help of almost 30 staffs.
Focus on brand image and speed of service, at same time product quality and Peoples presentation.
Supporting of new Restaurants for operations.
Executing CHAMPS executive checklist, action plan to score best score in the market as per company
policy and procedures from Auditor point of View
Reporting Structure – Directly reporting to RGM/Area Coach in line with Operation/City Manager
Dr Café Coffee, Al Rajhi Groups, KSA June ’06 – Nov’08
Worked as Multi Unit Manager – Started as Shift Supervisor.
As a shift leader, attend basic training and practice the topics learned in store.
Help store manager to run smooth operations.
Handle the flagship stores within few months of joined the leading cafe and coffee company in the Market of Riyadh.
Promoted to Store Supervisor, by excellent performance.
Learned new roles and responsibilities daily, participated in all events and new store openings.
Promoted as MUM, start to handle multiple outlets.
Selected to open the largest cafe coffee shop in the world in the year 2008, as acting SGM.
Reporting Structure – Directly reporting to Operation Manager.
Experience in India: Domino’s pizza, Pizza corner, Barista Lavazza & Café Coffee day Feb’00 – Jan ’06
Joined as Crew with Domino’s Pizza, Team member at Pizza Corner,
Shift in charge at Barista Lavazza and store in charge at Coffee world and café coffee day.
Reporting Structure – Directly reporting to Store managers.
Three years Degree in bachelor’s in commerce and Management, from BES College, Bangalore University,
Karnataka in 2004.
Computer & IT Skills:
MS Office and Internet Applications
Micros Fidelio (POS and Inventories System)
Material Control (Stores and Inventories System)
Address : 08, Al Quoz, Dubai, UAE
Date of Birth : January 7, 1981
Languages Known : English, Hindi & Arabic (learning)
Hobbies : Music, Sports and Pets
Strength : Confidence, honesty and professionalism
Passport No : M4450707
Visa Status : Residence Visa
Nationality : Indian
Driving License : UAE Driving License
Name – Mr. Jitesh Shetty
Contact # +971-*********
Designation – Operations Manager (Kahva dunyasi, UAE)