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Sales Representative Customer Service, Content writer

Cabanatuan, Nueva Ecija, Philippines
December 27, 2019

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Wanda Shella Diaz Sarmiento

Address : *** ***** ***** ******, *** San Lorenzo, Gapan City, N.E. 3105

Cellphone # : (63+) 092*-***-****

Email Address:




I have been working for the last 4 years as a Team Leader for an independent Amazon online selling company. My responsibilities include handling product and fulfillment inquiries, customer service related tasks either via email or call, order fulfillment, facilitating product returns and refunds, systems training and technical support. I have written original and repurposed articles for publication for real estate contractors to garner more interest and direct traffic to their website as well as their printed campaign media. I have good written & oral English communication skills and have proficiency in navigating the internet. I would like to able to establish a lucrative and successful career in providing quality service as an independent contractor for online job opportunities. I am interested in article writing and editing. I can also provide assistance in managing and creating web pages & sites. I am also proficient in transcribing English audio calls as I have been working in the same capacity as a Quality Assurance Monitor for one the leading international brands for electronics in the market today. I am seeking opportunities to create and edit articles, transcribe your audio calls, manage your social media content and assist you in any way I can and to best of my abilities. I am also proficient In Microsoft Excel

and Word and most of the Windows Applications.

Employment History

Wholesale Markdown / Direct Home Shopping Company

Home based

October 2015 – September 2019

Team Leader, Home Based Online Sales - responsible for Team attendance, Daily productivity and performance, product listing with short descriptions of products and their special features, function and suggested use, tracking of commissions and sales, order fulfillment, handling customer inquiries, concerns and complaints via email or voice, systems training coaching and metrics review.

Vlog writer Original and Repurposed Content – creating original and repurposed articles for a real estate company for properties, realtors and the latest laws on property tax and loans. Contracted per project at Php500.00 – Php 750.00 depending on article length per article usually in batches of 5 articles per project fulfillment frame 24-48hrs from time of commission. Fulfillment and rate vary per project or as agreed upon.

OSA Consultancy

San Leandro, Gapan N.E., 3100

May 2014 - February 2015

Inbound Sales Agent / Customer Service - we process real time sales of government grant information and site access via online and entertain inquiries about the program, track the packages and escalate customers in cases of buyer's remorse for their refund.

Customer & Sales Representative

Ambergris Enterprises/Telus Inc.

Ortigas, Pasig City

August 2004 - January 2005

Inbound Sales for Telephone Plan Changes and Upgrades - responsibilities: up sell or downgrade plans, cable types (regular and fiber optic), endorse for service protect and issue goodwill rebates and refunds.

World Class Marketing Services

Ortigas, Pasig City

April 2003 – August 2004

Product Sales Representative – pitching and closing sales for waffle makers, portable travel steam iron, auto club memberships, hotel and restaurant and shopping rebates (Costco), Sesame Street books, business to business products and services including stamping equipment.

Volunteer Nurse – Dr. Paulino J. Garcia Memorial Hospital, Cabanatuan City N.E. March – September 1996

Educational Background

Diploma, BSN – Wesleyan University – Philippines

Cabanatuan City, N.E

1991 - 1995

Graduated within the top 20% of the Class. Represented the department & the

school at Quiz Bee Competitions College Level. Member of Department Women's

Basketball and Collegiate Paper and Drama Club.

High School, Secondary Education – Wesleyan University – Philippines

Cabanatuan City, N.E.

1987 - 1991

Elementary Education – College of the Immaculate Conception

Cabanatuan City, N.E.

1985 - 1987

Passed the following Upwork Measurement tests:

Call Center Skills Test

English Spelling Test (U.S. Version)

English Vocabulary Test (UK Version)

English Vocabulary Test (U.S. Version)

Telephone Etiquette Certification

Online Article Writing and Blogging Test (UK Version)

U.S. English Basic Skills Test

English To Tagalog (Filipino) Translation Skills Test

English Spelling Test (U.S. Version)

Online Article Writing and Blogging Test (U.S. Version)

UK English Basic Skills Test

Customer Service Test


Father : Samuel Serrano Sarmiento (deceased)

Mother: Luz Ella Morato Diaz (deceased)

Height : 5’1

Weight: 168 lbs.

SSS Number: 02-1191890-7

Pagibig Number: 121*-****-****

TIN : 712-977-***-****


Ms. Jowena M. Nicolas - DHS/Wholesale Markdown/OSA Consultancy San Leandro, Gapan N.E.


Mr. Sonny Diaz - Colleague, OSA Consultancy

Jaen, Nueva Ecija


Ms. Ma. Lauren Rosa F. Carlos - Guardian

Mabini Street Cabanatuan City, N.E. 3100


DSL - PLDT 15 mbps Plan

SYSTEM UNIT - Laptop LENOVO Ideapad 100 Pentium 4 / 3.0 GHZ / OS

Windows 10

I hereby declare that all information cited are accurate and true.

Wanda Shella D. Sarmiento


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