Sales Representative Customer Service, Content writer
Resume:
Wanda Shella Diaz Sarmiento
Address : *** ***** ***** ******, *** San Lorenzo, Gapan City, N.E. 3105
Cellphone # : (63+) 092*-***-****
Email Address: ada5kz@r.postjobfree.com
ON CALL CSR/TRANSCRIBER/CREATIVE AND CONTENT WRITER/VOICE TALENT
/DATA ENTRY FREELANCE AGENT/ ECOMMERCE ORDER FULFILLMENT/ PRODUCT LISTER / SYSTEMS TRAINOR
Overview
I have been working for the last 4 years as a Team Leader for an independent Amazon online selling company. My responsibilities include handling product and fulfillment inquiries, customer service related tasks either via email or call, order fulfillment, facilitating product returns and refunds, systems training and technical support. I have written original and repurposed articles for publication for real estate contractors to garner more interest and direct traffic to their website as well as their printed campaign media. I have good written & oral English communication skills and have proficiency in navigating the internet. I would like to able to establish a lucrative and successful career in providing quality service as an independent contractor for online job opportunities. I am interested in article writing and editing. I can also provide assistance in managing and creating web pages & sites. I am also proficient in transcribing English audio calls as I have been working in the same capacity as a Quality Assurance Monitor for one the leading international brands for electronics in the market today. I am seeking opportunities to create and edit articles, transcribe your audio calls, manage your social media content and assist you in any way I can and to best of my abilities. I am also proficient In Microsoft Excel
and Word and most of the Windows Applications.
Employment History
Wholesale Markdown / Direct Home Shopping Company
Home based
October 2015 – September 2019
Team Leader, Home Based Online Sales - responsible for Team attendance, Daily productivity and performance, product listing with short descriptions of products and their special features, function and suggested use, tracking of commissions and sales, order fulfillment, handling customer inquiries, concerns and complaints via email or voice, systems training coaching and metrics review.
Vlog writer Original and Repurposed Content – creating original and repurposed articles for a real estate company for properties, realtors and the latest laws on property tax and loans. Contracted per project at Php500.00 – Php 750.00 depending on article length per article usually in batches of 5 articles per project fulfillment frame 24-48hrs from time of commission. Fulfillment and rate vary per project or as agreed upon.
OSA Consultancy
San Leandro, Gapan N.E., 3100
May 2014 - February 2015
Inbound Sales Agent / Customer Service - we process real time sales of government grant information and site access via online and entertain inquiries about the program, track the packages and escalate customers in cases of buyer's remorse for their refund.
Customer & Sales Representative
Ambergris Enterprises/Telus Inc.
Ortigas, Pasig City
August 2004 - January 2005
Inbound Sales for Telephone Plan Changes and Upgrades - responsibilities: up sell or downgrade plans, cable types (regular and fiber optic), endorse for service protect and issue goodwill rebates and refunds.
World Class Marketing Services
Ortigas, Pasig City
April 2003 – August 2004
Product Sales Representative – pitching and closing sales for waffle makers, portable travel steam iron, auto club memberships, hotel and restaurant and shopping rebates (Costco), Sesame Street books, business to business products and services including stamping equipment.
Volunteer Nurse – Dr. Paulino J. Garcia Memorial Hospital, Cabanatuan City N.E. March – September 1996
Educational Background
Diploma, BSN – Wesleyan University – Philippines
Cabanatuan City, N.E
1991 - 1995
Graduated within the top 20% of the Class. Represented the department & the
school at Quiz Bee Competitions College Level. Member of Department Women's
Basketball and Collegiate Paper and Drama Club.
High School, Secondary Education – Wesleyan University – Philippines
Cabanatuan City, N.E.
1987 - 1991
Elementary Education – College of the Immaculate Conception
Cabanatuan City, N.E.
1985 - 1987
Passed the following Upwork Measurement tests:
Call Center Skills Test
English Spelling Test (U.S. Version)
English Vocabulary Test (UK Version)
English Vocabulary Test (U.S. Version)
Telephone Etiquette Certification
Online Article Writing and Blogging Test (UK Version)
U.S. English Basic Skills Test
English To Tagalog (Filipino) Translation Skills Test
English Spelling Test (U.S. Version)
Online Article Writing and Blogging Test (U.S. Version)
UK English Basic Skills Test
Customer Service Test
PERSONAL INFORMATION :
Father : Samuel Serrano Sarmiento (deceased)
Mother: Luz Ella Morato Diaz (deceased)
Height : 5’1
Weight: 168 lbs.
SSS Number: 02-1191890-7
Pagibig Number: 121*-****-****
TIN : 712-977-***-****
References:
Ms. Jowena M. Nicolas - DHS/Wholesale Markdown/OSA Consultancy San Leandro, Gapan N.E.
Mr. Sonny Diaz - Colleague, OSA Consultancy
Jaen, Nueva Ecija
Ms. Ma. Lauren Rosa F. Carlos - Guardian
Mabini Street Cabanatuan City, N.E. 3100
DSL - PLDT 15 mbps Plan
SYSTEM UNIT - Laptop LENOVO Ideapad 100 Pentium 4 / 3.0 GHZ / OS
Windows 10
I hereby declare that all information cited are accurate and true.
Wanda Shella D. Sarmiento
Applicant
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