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Manager Customer Service

Bennington, VT, 05201
December 27, 2019

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Paul A Reagan

*** ***** **

Bennington, VT. *****

Phone: 802-***-****

Dear Human Resource Manager:

I‘m self-motivated, peak-performing professional with years of progressive experience in all phases of Management. Effective problem solving, I enjoy the challenge of achievement and motivational tactics. Reputation for taking technical complex projects from inception to completion. Ability to streamline procedures that improve safety levels productivity and control cost through expertise in:

Coordination and Supervision - Coordinate, manage and monitor the workings of various departments in the organization.

Financial - Review financial statements and data. Utilize financial data to improve profitability. Prepare and control operational budgets. Control inventory. Plan effective strategies for the financial well being of the company.

Best Practices - Improve processes and policies in support of organizational goals. Formulate and implement departmental and organizational policies and procedures to maximize output. Monitor adherence to rules, regulations and procedures.

Human Resources - Plan the use of human resources. Organize recruitment and placement of required staff. Establish organizational structures. Delegate tasks and accountabilities. Establish work schedules. Supervise staff. Monitor and evaluate performance.

Production - Coordinate and monitor the work of various departments involved in production, warehousing, pricing and distribution of goods. Monitor performance and implement improvements. Ensure quality of products. Manage quality and quantity of employee productivity. Manage maintenance of equipment and machinery. Provide technical support where necessary.

Communication - Monitor, manage and improve the efficiency of support services such as IT, HR, Accounts and Finance. Facilitate coordination and communication between support functions.

Sales, Marketing and Customer Service - Manage customer support. Plan and support sales and marketing activities.

Strategic Input - Liaison with top management. Assist in the development of strategic plans for operational activity. Implement and manage operational plans.

Respectfully Yours,

Paul A Reagan

Paul A Reagan

234 Clyde St.

Bennington, VT 05201

Phone: 802-***-****


Green Mountain Creamery 2015 to Present

Warehouse Supervisor

SAP, Shipping & Receiving, Purchasing,

Inventory Control, MPR,KPI’s/Metrics

Universal Electric 2011 to 2015

Transportation, Warehouse Manager

Purchasing, Six Sigma, Inventory Control,

Transportation, Safety, SAP,KPI’s

3DP (60 Truck Terminal) 2007 to 2011

Operation, Territory Manager Inventory Control, Warehouse, ERP, SAP

HR, P&L, CDL, Routing,

Safety, Purchasing, Metrics

Saint Gobain 2005 to 2007 Production Manager, LTL Manager

Purchasing, Inventory Control, Safety Coordinator,

Six Sigma, Forklift Trainer, KPI’s/Metrics

Alterative Plus 2003 to 2005

Operation Manager,

Quality Control, Warehousing, Purchasing

Forklift Trainer, Transportation, MRP,


Adelphia Cable 1999 to 2005

Technician IV, Customer Service,

Warehouse, Safety Coordinator, KPI’s/Metrics

Pro Pack 1997 to 1999

Production Manager

Planning, Warehouse, Safety, Purchasing,

HR, Customer Service, KPI’s/Metrics

U.S. Marine Corp 1977 to 1997

Operation Logistic/Engineering


University of Kentucky (working on)

Master in Occupational Health and Safety

Trinity Collage

BA Business

Bryant & Stratton

AS Computer Science

University of Virginia

Technical Degree OSHA


U.S. Marine Corp

Management Training Engineer School

U.S. Marine Corp

Logistic Training School

U.S Marine Corp

Advance Supply/Engineering Management School

U.S. Marine Corp

Code of Federal Regulation Hazardous Material Storage School

U.S Marine Corp

Advance Electrical Management School

U.S. Marine Corp

Hazardous Material School

U.S Marine Corp

Engineering School

U.S. Marine Corp

Structure School


Certified Microsoft (Office)

WMS Military, Logistic

AS400 I

SAP Warehouse Management (T-codes)

Oracle Industrial Manufacturing

CFR 29 1910.178-Certification Forklift Trainer

CFR49 172.704-Certified Hazardous Material



OSHA Industrial 10


· Navy Achievement Metal, Desert Storm & Desert Shield (Moved Marine Corp Air Craft Wing 32, 10 Warehouses in less than 5 days to port, including packaging and shipping).

· Navy Achievement Metal 1st Marine Brigade KMCAS Hawaii (Established a material return program, returning of part back into the Arms Service Logistic System, Saving the Marine Corp over 5 million dollars in the first month and grossed over 50 million in the first year).

· Navy Achievement Metal Cherry Point NC. (Established New Warehousing facilities for U.S Marine Corp, Air Craft Group 14).

· Navy Achievement Metal Okinawa, Japan (Warehouse watch Saved 16 Rotor Blades from flying away in a typhoon).


· Sailing

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