Sandye Alves
Stafford, Va. *****
571-***-**** wireless
E-mail: ada5kn@r.postjobfree.com
LinkedIn: http://www.linkedin.com/in/sandyealves
QUALIFICATIONS:
An accomplished executive with 15+ years of demonstrated experience in customer service excellence. Strengths are in the areas of client and relationship building, business development, problem resolution, and process improvement. EDUCATION:
SANFORD-BROWN COLLEGE Vienna, VA
A.A.S. Degree – Medical Billing and Coding - June 2011 SANFORD-BROWN COLLEGE Vienna, VA
A.A.S. Degree – Medical Assisting – June 2009
Software
Microsoft Office 360 (Access, Excel, OneNote, Outlook, PowerPoint, Publisher, & Word), AutoCAD
WORK EXPERIENCE:
Design Consultant – Closet Factory – Tysons, VA – June 2019 – Current Sales, Designer Consultant and Project Manager.
• Build rapport with clients.
• Worked with clients to meet their goals and expectations for their project.
• Educated clients on the product and the process of their project.
• Measure and design clients project.
• Use AutoCAD to design clients project on site.
• Price and present bid.
• Negotiate with clients to make the sale.
• Work with production department to complete client’s project.
• Follow up with clients.
• Meet monthly sales goals.
Sandye Alves
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Realtor – Realty ONE Group - McLean, VA – September 2019 – Current Successfully managed all aspects of the home buying and selling process, including the home inspection, appraisal and home loan process.
Realtor / Consultant
• Work under stringent time constraints, always exceeding deadlines and goals.
• Educate buyers and sellers with all aspects of the housing market.
• Educate buyers and sellers with all aspects of the home buying and selling process
• Conduct open houses and property tours for my clients.
• Supervise all advertising; keeping stringent track of which ones were prosperous for business, promoting myself throughout the real estate community.
• Organize property tours for my clients.
Transaction Management
• Review contracts for accuracy and deadlines.
• Coordinate and Schedule inspections, home inspection repairs with various contractors and clients.
• Work closely with Lenders and Title Company to make sure everyone on track with contract deadlines.
• Work closely with Lenders and Title Company to make sure everyone on track with contract deadlines.
• Contact clients weekly to keep them up to date with the different stages of the escrow process.
• Managed Account Payable and Receivable
Realtor - Keller Williams Realty – Fredericksburg, VA - January 2017 – September -2019 Intake Supervisor and Collections Specialist - Comprehensive Physician Resources Inc.– Lorton, Va. (August 2011– 2017)
Independently research patient accounts using knowledge of healthcare, medical billing, government, and third-party regulations.
• Manage and supervise the Intake Department and its staff.
• Train, plan and assign work to staff.
• Appraise performance, address complaints and resolve issues.
• Oversee that Demographics for 300+ patients are updated daily.
• Verify customer health, auto, and workers compensation insurance.
• Utilize websites (such as Avality, Phreesia, and various Health Insurance websites) to verify eligibility of claims and/or appeals and to resolve issues.
• Appeal denied accounts when appropriate and work special projects as assigned.
• Call referring physicians and/or patients as needed to research and resolve accounts.
• File electronic / paper claims and interact with insurance companies to follow-up on unpaid claims and pre-authorizations for patient testing.
• Monitor and correct Edits/Rejection Reports for various medical practices.
• Research and resolve incorrect payments, EOB rejections, and other issues with outstanding accounts.
• Provide tenacious follow-up to ensure proper payments are fully collected. Sandye Alves
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Customer Service and Front Desk Receptionist - Mt. Vernon Internal Medicine –Lorton, Va. (August 2010– August 2011)
• Greeted patients and visitors as they entered
• Provided customer service to over 60 patients daily in the Medical office and Call center.
• Checked in patients
• Scheduled hospital procedures
• Received and Directed calls for a practices of over 10+ Doctors
• Provided administrative support to the practice.
• Scheduled appointments for patient visits
• Addressed queries
• Sent prescription request to the appropriate Department and Providers
• Documented financial data
• Faxed, copied, and scanned documents
• Entered patient insurance information into the database
• Collected and processed cash, copays, and payments
• Made appointments for patients.
Medical Assistant – Walk-In Medical Care – Fair Oaks, Va. (July 2009– August 2010).
• Performed phlebotomy and injections
• Prepared lab samples; Performed urinalysis, RST and Flu Test,
• Assisted with patient triage and vital signs
• Assisted providers with medical procedures
• Provided wound care treatment
• Escorted patients to exam rooms
• Recorded patient vital signs
• Answered a high volume of phone calls
• Responsible for back office duties
Receptionist – Diagnostic Radiology – Springfield, Va. (June 2008 – August 2010)
• Customer service
• Welcomed patients
• Assisted in signing in/out patients.
• Organized and processed medical forms
• Filed and maintained health information records
• Faxed, copied, and scanned documents
• Scheduled appointments via multi-line phone system.
• Returned calls to patients
• Addressed queries
• Helped patients schedule appointments
• Organized and processed medical forms
• Took patients' information
• Handled prescription orders
• Prepared charts for physicians
• Verified insurance and copayments
• Perform general administrative office assignments
• Handled cash, copays, and payments
• Prepared financial reports
Owner – Alves Landscaping Alexandria, Va. (April 2002 – June 2008) As owner of my own business, I provided superior customer service in Lawn care & Maintenance and Landscaping Design.
Sandye Alves
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• Answered phone calls and scheduled appointments.
• Designed and installed new landscapes.
• Managed a crew of 3 to 5 men and delegated various tasks
• Maintained database of customer activities and schedules.
• Managed all finances, accounts payable and receivable, and payroll.
• Used AutoCAD to design clients project.
Served in the following capacities:
• Office Manager
• Sales Manager
• Account Manager (Accounts Payable and Receivable)
• Crew Manager
• Landscape Designer
• Landscaper Foreman
• Office Manager
Extra-Curricular Activities and Honors:
• Toastmasters (Woodbridge Club) Member, Past Secretary, and Nominated for VP of Public Relations.
REFERENCES: Available upon request.