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Manager Customer Service

Stafford, VA
December 27, 2019

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Sandye Alves

** *** **

Stafford, Va. *****

571-***-**** wireless




An accomplished executive with 15+ years of demonstrated experience in customer service excellence. Strengths are in the areas of client and relationship building, business development, problem resolution, and process improvement. EDUCATION:


A.A.S. Degree – Medical Billing and Coding - June 2011 SANFORD-BROWN COLLEGE Vienna, VA

A.A.S. Degree – Medical Assisting – June 2009


Microsoft Office 360 (Access, Excel, OneNote, Outlook, PowerPoint, Publisher, & Word), AutoCAD


Design Consultant – Closet Factory – Tysons, VA – June 2019 – Current Sales, Designer Consultant and Project Manager.

• Build rapport with clients.

• Worked with clients to meet their goals and expectations for their project.

• Educated clients on the product and the process of their project.

• Measure and design clients project.

• Use AutoCAD to design clients project on site.

• Price and present bid.

• Negotiate with clients to make the sale.

• Work with production department to complete client’s project.

• Follow up with clients.

• Meet monthly sales goals.

Sandye Alves

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Realtor – Realty ONE Group - McLean, VA – September 2019 – Current Successfully managed all aspects of the home buying and selling process, including the home inspection, appraisal and home loan process.

Realtor / Consultant

• Work under stringent time constraints, always exceeding deadlines and goals.

• Educate buyers and sellers with all aspects of the housing market.

• Educate buyers and sellers with all aspects of the home buying and selling process

• Conduct open houses and property tours for my clients.

• Supervise all advertising; keeping stringent track of which ones were prosperous for business, promoting myself throughout the real estate community.

• Organize property tours for my clients.

Transaction Management

• Review contracts for accuracy and deadlines.

• Coordinate and Schedule inspections, home inspection repairs with various contractors and clients.

• Work closely with Lenders and Title Company to make sure everyone on track with contract deadlines.

• Work closely with Lenders and Title Company to make sure everyone on track with contract deadlines.

• Contact clients weekly to keep them up to date with the different stages of the escrow process.

• Managed Account Payable and Receivable

Realtor - Keller Williams Realty – Fredericksburg, VA - January 2017 – September -2019 Intake Supervisor and Collections Specialist - Comprehensive Physician Resources Inc.– Lorton, Va. (August 2011– 2017)

Independently research patient accounts using knowledge of healthcare, medical billing, government, and third-party regulations.

• Manage and supervise the Intake Department and its staff.

• Train, plan and assign work to staff.

• Appraise performance, address complaints and resolve issues.

• Oversee that Demographics for 300+ patients are updated daily.

• Verify customer health, auto, and workers compensation insurance.

• Utilize websites (such as Avality, Phreesia, and various Health Insurance websites) to verify eligibility of claims and/or appeals and to resolve issues.

• Appeal denied accounts when appropriate and work special projects as assigned.

• Call referring physicians and/or patients as needed to research and resolve accounts.

• File electronic / paper claims and interact with insurance companies to follow-up on unpaid claims and pre-authorizations for patient testing.

• Monitor and correct Edits/Rejection Reports for various medical practices.

• Research and resolve incorrect payments, EOB rejections, and other issues with outstanding accounts.

• Provide tenacious follow-up to ensure proper payments are fully collected. Sandye Alves

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Customer Service and Front Desk Receptionist - Mt. Vernon Internal Medicine –Lorton, Va. (August 2010– August 2011)

• Greeted patients and visitors as they entered

• Provided customer service to over 60 patients daily in the Medical office and Call center.

• Checked in patients

• Scheduled hospital procedures

• Received and Directed calls for a practices of over 10+ Doctors

• Provided administrative support to the practice.

• Scheduled appointments for patient visits

• Addressed queries

• Sent prescription request to the appropriate Department and Providers

• Documented financial data

• Faxed, copied, and scanned documents

• Entered patient insurance information into the database

• Collected and processed cash, copays, and payments

• Made appointments for patients.

Medical Assistant – Walk-In Medical Care – Fair Oaks, Va. (July 2009– August 2010).

• Performed phlebotomy and injections

• Prepared lab samples; Performed urinalysis, RST and Flu Test,

• Assisted with patient triage and vital signs

• Assisted providers with medical procedures

• Provided wound care treatment

• Escorted patients to exam rooms

• Recorded patient vital signs

• Answered a high volume of phone calls

• Responsible for back office duties

Receptionist – Diagnostic Radiology – Springfield, Va. (June 2008 – August 2010)

• Customer service

• Welcomed patients

• Assisted in signing in/out patients.

• Organized and processed medical forms

• Filed and maintained health information records

• Faxed, copied, and scanned documents

• Scheduled appointments via multi-line phone system.

• Returned calls to patients

• Addressed queries

• Helped patients schedule appointments

• Organized and processed medical forms

• Took patients' information

• Handled prescription orders

• Prepared charts for physicians

• Verified insurance and copayments

• Perform general administrative office assignments

• Handled cash, copays, and payments

• Prepared financial reports

Owner – Alves Landscaping Alexandria, Va. (April 2002 – June 2008) As owner of my own business, I provided superior customer service in Lawn care & Maintenance and Landscaping Design.

Sandye Alves

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• Answered phone calls and scheduled appointments.

• Designed and installed new landscapes.

• Managed a crew of 3 to 5 men and delegated various tasks

• Maintained database of customer activities and schedules.

• Managed all finances, accounts payable and receivable, and payroll.

• Used AutoCAD to design clients project.

Served in the following capacities:

• Office Manager

• Sales Manager

• Account Manager (Accounts Payable and Receivable)

• Crew Manager

• Landscape Designer

• Landscaper Foreman

• Office Manager

Extra-Curricular Activities and Honors:

• Toastmasters (Woodbridge Club) Member, Past Secretary, and Nominated for VP of Public Relations.

REFERENCES: Available upon request.

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