JIJIN CHANDRAN

Ali Al-Salem Street Jibla, Al Kuwayt, Al Asimah Governate • 690 377 71 • ada5k6@r.postjobfree.com

Professional Summary

Skilled Operation Manager with solid experience managing all levels of multiple projects including budgeting and administration.

Skills

Operations management

Inventory management

Recruitment

Budget development

Staff training/development

Relationship building

Customer service

Exceptional interpersonal communication

Employee scheduling

Teamwork and collaboration

Work History

Taj Hospitality Trainee, 05/2006 to 12/2007

The Gateway Hotel Pasumalai Madurai – Madurai, TN

Delivered quality service by providing a warm and welcoming environment.

Maintained clean dining room,and service areas at all times.

Routinely supported other areas of the restaurant as requested.

Ensured that food was served to guests at the proper temperature by bringing it to the table immediately.

Maintained high standards of cleanliness and sanitation.

Swept, wrapped silverware and performed other tasks to help the dining room operate in an efficient manner.

Bussed, cleared, cleaned and set tables in a quiet and efficient manner.

Followed checklists for shift start and end to help with smooth transitions.

Consistently provided professional, friendly and engaging service.

Explained menu options in detail so that customers could make educated decisions on food items.

Folded napkins throughout the day to maintain an adequate supply.

Verified cash drawer against the day's receipts.

Quickly set up and cleared tables and stocked all service stations.

Captain, 01/2008 to 12/2008

Evoma Hotel, CoWorking Space & Business Centre - KR Puram, Old Madras Road – Bengaluru, KA

Coordinated team members with a focus on productivity, efficiency, and enhancing the customer experience.

Supervised efforts of teams within guest capacity restaurant, ensuring timely and quality servicing of guests.

Greeted and interacted positively with customers, promoting specials and providing information on key product offerings.

Trained team members on proper utilization of in-house systems.

Maintained clean and presentable tables with tableware, spotless glassware, silverware and linens.

Managed customer flow and backed up lines to reduce checkout wait time.

Handled customer complaints with poise and grace, immediately resolving issues by contacting the Restaurant Manager.

Consistently provided professional, friendly and engaging service.

Supervised, trained and developed team members in accordance with company policies and procedures.

Set dining tables according to type of event and service standards.

Maintain clean, neat and properly stocked check stand area.

Maintained complete knowledge of restaurant menu, including daily specials.

Branch Manager, 06/2012 to 03/2015

Triangle Restaurant – KUWAIT CITY, Mubarak Al-Kabeer Governorate

Oversaw front of house personnel to maintain adequate staffing and minimize overtime.

Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within the restaurant.

Conducted timely performance evaluations for all front of house staff.

Led and directed team members on effective methods, operations and procedures.

Strategically developed effective marketing plans to increase sales and profits while managing costs.

Created fun team building activities to engage staff in up-selling to meet revenue targets.

Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.

Area Manager, 04/2015 to 11/2017

Triangle – Al Kuwayt, Al Asimah Governate

Resolved conflicts promptly to promote a positive environment for customers.

Approached new tasks with enthusiasm and passion.

Transformed underperforming teams into productive, profitable teams.

Acquired new stores within the district in months.

Responded to customer questions and requests in a prompt and efficient manner.

Worked with the management team to implement the proper division of responsibilities.

Engaged with customers in a sincere and friendly manner.

Communicated clear expectations and goals to each team member.

Created fun team building activities to engage staff in up-selling to meet revenue targets.

Oversaw front of house personnel to maintain adequate staffing and minimize overtime.

Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.

Carefully interviewed, selected, trained and supervised staff.

Conducted timely performance evaluations for all front of house staff.

Assistant Operations Manager, 12/2017 to Current

Triangle – Al Kuwayt, Al Asimah Governate

Monitored the market to capitalize on the latest trends.

Ensured that each guest's experience was positive, memorable and consistent.

Hired and trained staff.

Worked with support teams to resolve issues with product, service or accounting areas.

Oversaw all departments.

Worked directly with other departments to achieve Targets.

Trained, coached and mentored staff to ensure smooth adoption of new program.

Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.

Created effective employee schedules that maintained coverage at peak times and minimized labor costs.

Reported Daily and monthly sales to management.

Conducted performance reviews.

Assisted co-workers whenever possible.

Collaborated on hiring and termination decisions with management.

Carried out supervisory responsibilities in accordance with company policies and applicable laws.

Engaged in suggestive selling and other sales techniques.

Supervised, trained and developed team members in accordance with company policies and procedures.

Seven years leadership experience.

Education

Associate of Arts: Bachelors Degree Hospitality Administration Management, 2006

Snr Arts - Coimbatore, TN

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