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Project manager/Consultant

Location:
Hyderabad, Telangana, India
Posted:
December 27, 2019

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Resume:

MOHAMMED SHARFUDDIN ** years

Hyderabad, Telangana State, India – 500013 ● +91 – 984-***-**** ● ada5je@r.postjobfree.com Experience Business and IT Integration Regional IT Manager (ITIL) – Logistics IT Operations & Logistics IT Service Management MANAGER – Business and IT Integration

Versatile and hands-on Projects wherein led teams to design and implement successful Business operations and projects which align with day to day service efficiency with core management objectives to deliver results. Business Operations IT Infrastructure Management Project Coordination Project Implementation Monitoring

Business Transition and Operations

IT Infrastructure & Standardization

Project Coordination and Implementation

Risk Management & Risk Mitigation

Analytical and Problem Solving

Service Monitoring and Delivery

Security & Datacenter Coordinator

Budget & Cost Containment

Leadership & Continuous Improvements

Team Collaboration, Mentoring & Motivation

CERTIFICATIONS

ITIL Foundation Service Management V3

ITIL Service Operations V3 – Intermediate

Prince2 (Certification)

Az-(103) – Azure

Six Sigma(Certification)

DevOps (Docker)

ACHIEVEMENTS AND ACCOMPLISHMENTS

Honored with the Best Department Award Telangana Region @ DTDC Hyderabad –Year 2017

Acknowledged for having received grade promotion @ DTDC – in 2016

Bagged consecutive Best System Administrator Award at Lords Institute of Engineering Technology in 2010 and 2011

Retail Revenue enhancements with operational gap analysis. KEY SKILLS

Team Management

Service Delivery Management

IT Service Management

IT Project Management

Leadership Skills

System Analysis

Continuous Process Improvement

Logistics IT Operations

IT Service Operations

Presentation Skills

Change Management

Incident Management

Problem Management

PROFESSIONAL EXPERIENCE

Manager – IT Karvy Innotech Limited, HYD, INDIA (Formerly known HCL Services Limited) Dec 2017 – Present Business Integrations Stakeholder Management IT Infrastructure management Audit Support Process Monitoring Business Goal – Integration, Process, Accountability for Deliverables

Design, Prepare prospect for respective stakeholders on performance metrics of shared and core Business processes.

Key player for management discussions on IT governance, Resource Management, Project Planning.

Identify system driven, Process driven and people driven functionalities.

Proactive leader in managing cross team functions and business deliveries.

Adopt ITIL framework for all service management and operations.

Independently collate and prepare decision making system reports effective for business decisions.

Turn Around escalations with expertise handling for great customer satisfaction. Customer Relationship Management

Scope definition and signup deliverables with regular communication to new customers and corporate customers by fortnightly and monthly feedback.

Discuss on operational issues and delivery issues through CRM application – Sales force, Zoho.

Manage and resolve escalations by process and system driven ticketing system incidents and problem management.

Monitoring core operations and deliveries and check for continuous improvement possibilities.

Maintain high powered environment with internal and external customer to find the closets and workaround to provide ease of operations.

Proactively monitor client suggestions, complaints, feedbacks and claims. MOHAMMED SHARFUDDIN 984-***-**** ada5je@r.postjobfree.com People / Team Management

Lead, Coach and Mentor team as and when necessary.

Drive team with futuristic skills and conduct seminars to develop team capabilities.

Meet and understand appraisals by self-assessment and conduct one to one interviews.

Manage attritions with emotional intelligence and career guidance.

Learning graph should be tickling and myself will lead from front to assure the rest.

Presentations, Meetings and Social gatherings for connecting more and more people to grab opportunities.

Corporate communication for management to update progress on business.

Managing current team 8 and Previous Team of 27. Operations Management and Delivery KRA

Service Industry a decade of years’ experience to maintain customer requirement and technology ISO 27001 ISMS standards and strategies for service quality.

Manage a Business operational team of various sizes 8, 27 and on special instances with their attributes.

Airport community engagement in logistics followed six sigma operational standards

Follow up and Follow through for operational excellence.

Communicate and Appraise on the achievement of business milestones within internal group.

Work in preparing of plans in coordination with client requirements and resource management of deliverables with agreed timelines.

Review every parameters of new developments and enhancements in Datacenter, NOC operations, SOC observations and Network expansions.

Lead in preparation and updating of SOP’s like Patch Management – Server and Network Firmware updates, Firewall and Audit compliances.

Dashboard monitoring for capacity management in ILL, P2P and MPLS link Bandwidth availability Vs Utilization in DC and DR for business decisions.

Azure – IaaS services, PaaS Services, hands on load balancers, peering, networks, NSG and subscriptions and compliance study, Azure support services, SPOC for Azure services, Customer Escalations.

Organize monthly meet for discussions on new updates in Network, Systems Helpdesk, Servers versions of windows and Linux as per market recommendations.

Check and communicate internally on scheduled downtimes and security patches.

Request for mitigation on customer enrolled circuits under DDOS with outsourced services.

Use of scrum methodology for ensuring the process flow and progress with close follow-up and follow-through skills.

Group discussion for project planning and clear understanding individual deliverables. IT Regional Manager DTDC Express Ltd. Head office, Hyderabad, India May 2014 – Dec 2017 IT Logistics Operations Cross-Functional Leadership Inventory and Asset Management Client Engagements Business Development Meets

Scrum Board monitoring for ensuring the process flow and progress with close follow-up and follow-through for Air operations, surface operations and cargo and ecommerce operations.

Managed a team of 30 with TCO of $80k across 39 geo locations spread across two different states (AP and TS)

Lead Migration Member representing Hyderabad for transition project of manual operations to robotic conveyor operations scanning and sorting of parcels and its distribution.

Designed standard operating procedure for IT operations in logistic for service and operations management with core principles of ITIL.

Project Associate for application testing in Supply Chain Solutions, Regional owner for testing SCS operation module to integrate with express Surface and Air operations.

Maintain routes master for Air and Surface connectivity.

Group discussion for project planning and clear understanding individual deliverables.

Manage asset request process of TR in correspondence from business team with justification and approval.

Review meeting for continuous process improvements in collaboration with cross functional internal teams.

Worked closely with sales team to understand the business requirements and create customer value added services to attract and retain market sustainability.

MOHAMMED SHARFUDDIN 984-***-**** ada5je@r.postjobfree.com IT Manager Bakers Inn Global Pvt. Limited, Hyderabad, India. (FMCG) Dec 2013 – May 2014 IT Manager Application Administration Application Testing Mobile App

Manage application for automation of backend process in coordination with software teams.

Preview and Review of web application and mobile app for flawless operations.

IT Management of Application design and testing with core functionality of business operations in coordination with Third party software vendors.

Participate Clients Meetings to Facilitate the Quality Inspection with FSSAI standards.

Lead Coach to Mentor, and Analyze Business requirement for continuous service improvements.

Focus on achieving uninterrupted access through on premises and cloud topologies.

Manage vendors for procurement strategies for new hardware and software through POC, DEMO and Business value added solutions

Dashboard monitoring with WhatsUp Gold for downtimes and uptimes of on-prem services for improving services and SLA reviews.

Key Initiator for management discussions on IT governance, Product strategy and its architecture. IT Manager Ivorysands Infrastructure & Hospitality Pvt. Ltd. Hyderabad, India Jun 2012 – Dec 2013 Application Administration Xen Server Administration Network Administration Server Administration

Dashboard monitoring with WhatsUp Gold for downtimes and uptimes of on-prem services for improving services and SLA reviews.

Remote support management for internet and application support

Coordinate with business integrate partners for B2B like Expedia, Booking.com and Makemytrip for online business and booking application integration for live booking.

Application Administration of Ezee Technosys a SaaS service for Hotel management like Room Booking and Food Services.

SPOC for all online business like (Booking.com) to integrate our hotel application with channel Partners like makemytrip, expedia and clear trip by API management.

Monitored services for their uptime and maintenance of application for patch updates.

Strong communication with internal and external customers about periodic security patches.

Coordinate Cloud support for application malfunction and Service reports. System Administrator Lords Institute of Engineering and Technology, HYD, India Jan 2010 – Jun 2012 System & Network Administrator Technical Academic Lab Instructor AICTE Compliance System and Network Administrator Sri Indu College of Engineering Technology, HYD India Dec 2005 – Dec 2009 System Administrator Technical Academic Lab Instructor

Coordinate Cloud support for application malfunction and Service reports.

Design computer labs for academic purpose as per university guidelines.

Technical Test Administrator for Online University Exams computer based.

Stringent adherence of data management of Student marks recording and uploading to university portal.

All Windows and Linux Server Administration and license master.

Linux University Syllabus labs conduction and Technical test Administrator.

Project coordinators for Digital Library eBook learning Project in liaise with IEEE.

Design and Maintain Asset and Inventory Management. TECHNICAL SKILLS

MS OFFICE(POWERPOINT, EXCEL, WORD)

MS VISIO

FREE MIND

ZABBIX

WHATSUP GOLD

VMWARE

EDUCATION & PROFESSIONAL DEVELOPMENT

Master’s in Business Administration University of Jawaharlal Nehru Technological. GPA: 8/10 Dec 2011 – Jul 2014 Specialization: Business and Project Management in Information Technology Executive Education Program, DTDC Executive Learning Program GPA: 3.8/4.00. Nov 2016 – Oct 2016



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