I have built upon a wealth of practical experience in managing Administrative & Secretarial responsibilities and exceeding organization expectations. Practiced in, Office administration, Reception handling, Vendor Management, Housekeeping Management, Employee Welfare, Asset management, Organization Regulation compliance and improvements. My major administration & secretarial experience took place in the IT firms, which has provided me a perfect opportunity to work and socialize with people from multi-ethnic backgrounds, adapting to distributing information within the company, dealing with customers and high level workloads within strict deadlines and using internal information systems.
I attach great deal of integrity and responsibility to the job assigned to me. I am positive, enthusiastic, have good leadership skills, get on well with people and have the ability and perseverance to try and help the company achieve their goals.
Experience Summary (18+ Yrs)
More than 18 years of administrative secretarial management experience.
Assisting DGM operations on day to day work with daily correspondence, organize & schedule meetings & appointments.
Housekeeping Staff training, supervision and management
Employee welfare and Canteen management.
Provide office orientation for new employees.
Setup arrangement and accommodation for company visitor
Reports Management - File and retrieve organizational documents, records and reports.
Preparation of operational reports and schedules to ensure accuracy and efficiency.
Coordinate and supervise the supportive services department.
Monitor facility to ensure that it remains safe, secure and well maintained.
Newgen Software Technologies Ltd.
Position/Role: Senior Executive Operations
Work Period: Oct 2003 – Till Date
Job Type: Full time
Oversee all aspects of general office coordination and maintenance.
Maintain confidentiality in all aspects of client, staff and agency information.
Provides supplies by identifying needs for reception, switchboard, mailroom, and kitchen; establishing policies, procedures, and work schedules.
Set up and coordinate meetings and conferences.
Responsible for the day to day running of the office including supply management.
Fulfilling staff member's Visiting Card & ID card requirements and staff grievances handling
Processing Telephone, Electricity & other bills for payments.
Ticketing – Booking (Domestic – Air, train), recording and processing travel bills based on company policy
Planning and Raising purchase request in for House Keeping & Canteen Items.
Assisting DGM Operations
Organize and schedule meetings and appointments
Maintain Contact list
Assist in the preparation of regularly scheduled reports
Book travel arrangement
Provide information by answering questions and requests in absence.
Contribute to team effort by accomplishing related results as needed.
Handle sensitive information in a confidential manner.
Take accurate MOM
Reporting and Record management
Maintaining monthly reports & schedules of all Fixed Assets & attended queries to my reporting head in regards to same during Audit.
Invoice filing & maintaining proper records of all necessary transactions, organizational documents, records and report.
Managing Asset Register and keep a track on office equipments
Prepare responses to correspondence containing routine inquiries.
Interact with clients, vendors and visitors.
Answer telephones and transfer to appropriate staff member.
Open, sort and distribute incoming correspondence, including faxes and email.
Sign for and distribute courier and internal delivered packages.
Answer general phone inquiries in a professional and courteous manner
Direct phone inquiries to the appropriate staff member
Reply to general information requests with the accurate information.
Guest and Client Visit Arrangement
Arranging client visits.
Vendor & Asset Management
Interacting with vendors with regard to the Settlement of claims and renewal of policies.
Keeping and maintaining a complete database of vendors.
Collating bill from Vendors on time and Managing Vendor Payments from the accounts department.
Coordination with the service providers for repairs & maintenance.
Overlooking of Security, Canteen & Housekeeping of the location.
Maintain and distribute housekeeping staff weekly duties and schedules.
Directing housekeeping staff to provide hygienic and clean environment as per defined guidelines.
Managing Security staff duty rooster.
Training and counseling staff for maintaining safe and secure work environment.
Update and maintain location specific employee data for new and resigned employees.
Assists in special events, such as fundraising activities and the annual meeting.
oUpgrade the quality standard of cafeteria by being in touch with canteen owner and employees.
oProviding menu so that the items should not repeat in the weekly course.
Look into employee general problem, requests and enquiries.
Organization Regulation compliance
Creating awareness among the employees about wastage & excess consumption of various daily consumables as part of reducing the expenses of the company.
Create awareness and compliance on company ISMS – Information Security Management System Policy
Maintain confidential decisions, records and files.
Head hunting, scheduling interviews with the clients.
Managing in house and out locations walk-in interviews.
Managing Leave Cards for the employees by tracking records for the PL/CL and RH
Leave and Attendance Management.
Managing the Access Card Software and Generating report from the same
Assist any other duties assigned as necessary.
World Business Development Corporation Ltd.
(Multilevel Marketing Company)
Position/Role: Administration Co-ordinater
Work Period: Jan 2003 - Sep 2003
Job Type: Full time
General co-ordination and administration task
Supervision of House-Keeping and Security
Taking care of vendor payments
General maintenance of office equipments
Inter departmental Co-Ordination
Taking care of Canteen upkeep by making records of the item used in Canteen and been in touch with the employees to upgrade the quality standards.
Hotel bookings and travel desk management booking of tickets international as well as domestic.
Rashi Peripherals Pvt Ltd.
(Distributor of Logitech products in India)
Position/Role: Office Co-ordinater
Work Period: Sep2000 - Dec 2002
Job Type: Full time
Rail / Air Ticket Booking, Car Hire and checking and approval of bills.
Printing of business cards / letter heads / stationery etc
Handling day-to-day branch issues.
Coordinating employee accommodation activities.
Liasoning with vendors.Courier Maintenance
MBA in Human Resource Management (2005-2007). First Class
Post Graduate Diploma in Computer Applications, Priyadarshini Institute, Delhi (2000-2001). Distinction (89%)
Bachelor of Commerce, Delhi University, New Delhi (1997-2000).
Diploma in Executive Secretarial Practice, YWCA, Delhi (1999-2000) Distinction (80%).
IELTS scoring 6.5 (2018)
1).Name : Mrs.Asha
Designation : Manager Public Relations
Company : National Hydro Power Corporation Ltd.(NHPC)
Contact : +91-931*-***-***
2). Name : Mr.Aman Mahendroo
Designation : Senior Manager
Company : Skipper
Contact : +91-999*******