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Office Customer Service

Cambridge, MA
December 27, 2019

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Fatima Shields 617-***-****


University of Massachusetts – Amherst Isenberg School of Management January 2017 - May 2019

Bachelor of Arts in Business Management, Concentration in Sustainable Business Practice Amherst, MA

& Hospitality and Tourism Management

Roxbury Community College September 2013 - May 2016

Associates Degree in Business Administration Boston, MA


Robert F. Kennedy Children’s Action Corps. May 2016 - August 2016

Business Development Boston, MA

Created marketing materials for a newly adopted program: At-Risk Youth Network

Developed various analytical projects, including working with spreadsheets, presentations for department

or office meetings, and job descriptions.

Managed communications for long-term relationships with strategic partners in pursuit of growth


Business Office at Roxbury Community College January 2016 - May 2016

Administration Boston, MA

Processed incoming payments in complaisance with financial policies and procedures

Filed paperwork such as invoices, encumbrances, and registration receipts

Audited student account discrepancies and resolved billing concerns

Care 2 Communities October 2015 - December 2015

Event Planner and Fundraiser Newton, MA

Researched potential grants and sponsors for the non-profit organization

Assisted in the launching of the Young Professionals Board

Helped organize and assemble fundraising events

Phillips Brooks House Association, Summer Urban Program June 2015 - August 2015

Senior Counselor Boston, MA

Affiliated with Harvard College, the Phillips Brooks House Association is a community-based, non-profit public service organization.

Completed an intensive, two-week training program working on curriculum development and developing strategies to work with children

Responsible for the design and implementation of curriculum tailored to fit the individual needs of 10 rising 6th graders

Fundraised 1,000 dollars, which was donated to children who could not afford to attend the camp

Office of Corporate and Community Education September 2013 - December 2015

Receptionist/Student Support Boston, MA

Greeted all office visitors and answered incoming calls

Customized organizational systems to maintain office workflow

Data entry for department statistics and reports

Connected students with educational and or community resources/opportunities to support hardships

Met with students’ families daily to discuss the students’ progress and development


President of Student Government Association, Advancement of Diversity in Business, Theater Arts, Ethiopian Cultural Night


Computer: Exceptional MS Office, PowerPoint, Access, Excel Certification, QuickBooks, WordPress

Language: Fluent in English, Amharic, and Tigrinya

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