Highly seasoned and reliable Business Analyst with 3+ years’ Experience and superb customer satisfaction record. Supporting business solution software (Vtiger CRM, Mobile and web applications) and analysing business operations. Aiming to utilize my strong prioritization skills and analytical ability to achieve the goals of your company. Experienced in handling multiple projects as a project manager using Agile Methodology is an added advantage in my career.
Pre-Sales Activities: Understanding the requirement and creating Proposals for Both the web and Mobile Applications Project.
Requirements Elicitation: Analyse the client’s business requirements and processes through document
analysis, interviews, workshops, and a workflow
Communicate with clients and inform the organization about customer business needs.
Creating Wireframes and Mock-ups for both Mobile and Web Application for the screens by understanding the customer requirements
The projects were used to develop in Agile project management methodology.
Participated in sprint planning, daily scrums, testing, retrospectives, and sprint reviews
Drawing various diagrams to further clarify such as Context Diagram, sequence diagram, data flow diagram
(DFD), activity diagram, etc.
Conducted UAT with cross-functional business teams to ensure the system was aligned with the vision of the business teams.
Kerala, India - 679322
Emvigo Technologies, Kochi-Kerala
2016 - 2018 Business Analyst
BizTechnosys InfoTech Pvt Ltd, Bangalore-Karnataka
Requirements Elicitation: Analyse the client’s business requirements and processes for CRM web Application and ERP web applications through document analysis, interviews, workshops, and a workflow analysis.
Aug - Dec
2019 - Present
2016-2018 Master of Business Administration in Information System Management (Distance Education)
2012-2016 Bachelor of Technology in Computer Science Engineering
Bharathiar University, Tamilnadu, India
Visvesvaraya Technological University VTU),
Understand the different business processes and map them to Vtiger CRM features.
Created Wireframes for the CRM Web Application for the screens to be done by understanding the customer requirements and Vtiger CRM (Open source) feature, because should be able to map the requirement with Vtiger.
Wrote training documentation (User Manual) and
conducted training sessions for users on the Developed CRM software.
Facilitated face to face and classroom training sessions for CRM users of all levels and positions
Conducted UAT with a cross-functional business teams to ensure the system was aligned with the vision of the business teams.
AREA OF EXPERTISE
Kanban based project Management, Defect handling
Excellent knowledge of business process automation and workflow concepts and instruments
Strong problem-solving and analytical abilities
Exceptional evaluation and judgment skills
High oral and written communication skills