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SAP Business Analyst

Ottawa, ON, Canada
December 26, 2019

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Alusine Kamara

Contact: 587-***-****,


I am a certified, passionate & resourceful SAP MM professional with excellent analytical skills, cultivated through problem and solution domains modeling and analysis. I have years of experience soliciting, documenting and implementing detail business and system requirements, with an awareness for solution scalability and domain best practice. My colleagues would say that I have an eye for business process optimization opportunities. I perceive challenges as learning opportunities for on-going professional development and readiness for increased responsibilities. I possess excellent communication abilities, and a genuine enthusiasm to listen to and collaborate with others (bilingual – English & French), I have had considerable impact in new projects shortly after joining the team. I am currently looking for opportunities to join an SAP implementation project or supporting live operations.


Over 10 years in IT, having worked as a Business/ System Analyst

Has dedicated over 7 years to SAP project work and SAP knowledge acquisition

Experienced in SAP MM, SD, Retail, CRM & SuccessFactors process analysis, blueprint, configuration and user/ hypercare support – SAP ECC 6.0 & S/4HANA

Worked on a Greenfield Implementation - SAP IS Retail

SAP Certified – Procurement (Materials Management) Associate – ECC 6.0

SAP Certified – Business Process Integration (TERP10) Associate – ECC 6.0

Knowledge of Accelerated SAP (ASAP) Project Implementation methodology

Over 9 years working as a Business Analyst performing end-to-end functions

Experience creating functional specifications for RICEFW requirements

Solid experience translating business needs into system requirements while achieving process optimization goals

Proficient in the use of requirements modeling tools like UML, MS Visio

Experienced in Data Migration processes (including LSMW)

Experienced UAT planner and manager (Test plans, Test Scripts & Requirements matrix)

Experienced in the creation and delivery of training materials to end-users

Very proficient in authoring Implementation and Test strategy documents

Proven relationship building skills across all organizational levels. Able to demystify technical information for the non-technical stakeholders, and experience working with developers

Got personal commendation from the Minister of Alberta Enterprise & Advance Education for a job well-done on the Alberta Innovates Transition Project


SAP Consultant Business Analyst – Aldo International Group – Montreal QC 02/19 – 6/19

Hypercare Support – SAP S/4HANA FMS – Wave 3 Merchandise Distribution (Purchase Order Management, Sales Order Management & ARUN)

Managed UAT testing and provided support for ARUN functionality

Tested distribution channels’ (supply chain) operational functionality

Created test scripts for ARUN UAT testing

Routinely created data for test scenarios for varying contracts, Sales Order (SO), Purchase Orders (PO), STOs, article categories and customer types

Tested ARUN release strategies and facilitated required updates to meet new requirements

Routinely troubleshot ARUN issues and either resolved or escalated them

Troubleshoot SO and PO issues, and coordinated bug fixes and/ or required master data changes

Clarified business process knowledge gaps in the implemented applications within the Merchandise Distribution business group

Where applicable, coordinated the collaboration of other departments to facilitate the execution of more complex supply chain testing

Coordinated with project manager on enhancing application testing and support strategy

Coordinated the transition of application functionality from development to steady state

Social Entrepreneur – Sub-Saharan Africa – Ottawa ON 10/17 – 1/19

Startup activities

Conducted market research to validate the economic viability of the business initiative

Researched and developed a framework for improving the sub-Saharan public service workforce

Regularly evaluating information technology offerings that may optimize the business initiative outcomes for the stakeholders

Conducted stakeholder analysis to develop a collaboration strategy

Held meetings with key central government officers to solicit my business initiative buy-in

Conducted interviews with high ranking public servants to identify opportunities for improving the public service engagement outcomes

Conducted interviews with potential users of the proposed service to identify possible challenges for adoption of the proposed service

Conducted a survey to identify the availability of organizational artifacts necessary for benchmarking current state and monitoring future improvements

Developed pilot project plans and go-live strategy and activities

Managing stakeholder relationships

Tracking project budget and activities

Actively networking with business and user communities

Developed and executed branding strategy for the business initiative

Developed a business case and fundraising strategy

SAP Business System Analyst: Bank of Canada – Ottawa ON 06/16 – 09/17

Project 1 –SAP SuccessFactors Implementation Wave 1 – Performance Management (PMGM), Employee Central (EC/ HR Core) and Learning Management System (LMS)

Participated in the requirements gathering workshops for PMGM and EC

Functioned as the in-house PMGM Subject Matter Expert (SME)

Participated in system configuration demo and validation workshops for PMGM and EC

Created Job Aids for CSRs depicting the new process procedures in SuccessFactors

Performed data load for test data on the PMGM test server

Monitored and fix and/ or reported configuration issues on the PMGM test environment

Participated in System Reporting workshop

Participated in System and UAT testing for the PMGM module

Participated in UAT testing for EC and LMS modules

Perform LSMW data loads in preparation for SuccessFactors go-live

System User Support (SAP S/4HANA) – HCM, SuccessFactors, Case Management Tool, etc.

Provided system user support for HCM On-Premise and SuccessFactors

Provided support for post go-live SuccessFactors PMGM, including management of quarterly release updates

Coordinated with PMGM SMEs to discuss quarterly updates impacts on system functionality

Managed(SME) user requirements and configuration for Case Management Tool

Monitored and managed system integration interfaces for operational data

Performance system data monitoring and investigation to ensure operational integrity

Coordinated with third party remote support group to fix known system issues, and test solutions

Followed up with vendor (SAP SuccessFactors) for outstanding system tickets

Created new and updated existing Business Process Procedure documents, a tool for the CSRs

Performed data cleansing and data loads using LSMW

Participated in system and UAT testing for Fiori

Represented the HR Department in Business Focus discussions within the Bank

Perform system communication templates updates as requested by CSRs

SAP Business Analyst: Liquor Stores North America (LSNA) - Edmonton AB 06/15 – 2/16

Project 1 - SAP IS Retail – Wave 1 (Purchase Order Management, Inventory Management, Physical Inventory, Merchandise Distribution, Pricing & Promotion, Sales Order Management, & Master Data Management)

Held consultations with Merchandising and Operations managers to document end-to-end current-state business processes, pain-points and process improvement opportunities

Documented regulation related areas of the Organization’s procurement and sales processes

Modelled and documented a comprehensive current-state document for LSNA end-to-end Retail business processes as a prep for the blueprinting phase later to be led by our Integration Partner

As the in-house Business Analyst, collaborated in Integration Partner led blueprint workshops for the Merchandising & Operations business areas

Often LSNA’s rep in validating Integration Partner proposed solutions for business relevance and SAP best practice

Routinely captured, communicated and monitored project related action items, issues & risks, gaps and decisions on outstanding business questions

Worked with consulting functional analysts to develop functional and technical specification for all project gaps approved for implementation

Where applicable, coordinated the clarification and completion of open action items

Gathered Master Data and Organization objects related data from the legacy system, and coordinated the cleansing & enrichment activities prior to their eventual migration into the IS Retail system – Winshuttle identified as the migration tool

Collaborated with consulting MDM analyst to develop and finalize the data migration templates for Vendor, Customers, Articles, Merchandise Categories, Merchandise Hierarchy, Assortment Modules, Pricing lists, Sites and a few others

Tasked with guiding the functional area SMEs in the data templates completion activities

Coordinated blueprint documentation sign-off of for related business domains

Project 2 - SAP SuccessFactors – Wave 1 (Employee Central, Onboarding & Recruitment)

Held pre-project implementation consultations with the Human Resources (HR) department Senior VP to discuss and document the Organization vision for the Project

Organized workshops to capture current-state practices by managers who regularly perform HR functions as part of their duties

Documented pain-points in the hiring and management of employee productivity at LSNA

Gathered current-state requirements for the payroll and employee benefit business area

Modelled and analyzed wave 1 current-state HR business processes in order to facilitate an appreciation of LSNA HR operations for our Integration Partners (consultants)

Gathered employee and organization data required for the SuccessFactors implementation, and worked with key users to cleanse and enhance the data for migration to SAP SuccessFactors

Coordinated with functional consultants to articulate the future state of the HR Department

Assisted the business in the completion of the implementation Workbooks (EC, Onboarding & Recruitment)

SAP Business Analyst Consultant – City of Edmonton - Edmonton AB 12/13 – 06/15

Project 1 - SAP MM/PM Enhancement (ECC 6.0)

Held consultations with Material Management Branch (MMB) end-users to identify pain-points that thwarted the envisioned SAP system usage

Created a document detailing the causes and effect of low SAP MM system usage within the Branch, and the opportunities to reverse the undesired trend

Developed the identified opportunities into a body of recommendations that formed the bases for 3 project initiatives – Purchasing Optimization, Data Integrity & MRP

Collaborated with PM to author an approved business case (a kind of Roadmap to achieve a fully matured MM environment) for 3 business initiatives to improve the MMB end-user experience

Drafted the Data Cleansing strategy and the follow-up mass data-load strategy as an artifact of the developed Roadmap

Researched and recommended Winshuttle Transaction as an appropriate tool for mass data-load for transactional data

Authored a strategy for Material Master clean-up in Purchasing

Followed up with functional SMEs for on-going document validation and/or clarification

Created Business Process Definition (BPD) documents to articulate the envisioned process changes

Identified solution requirements gaps for RICEFW evaluation and coordinated with development team to plan customized solutions delivery

Project 2 - SAP SD Enhancement (ECC 6.0)

Facilitated workshops involving process owners and their customers for comprehensive problem definition and analysis

Authored solutions recommendations preceded by proof of concept

Authored the Business Requirement Document (BRD/Blueprint) for the project

Created Business Process Definition (BPD) documents for the enhanced Sales Order and Billing processes

Prototyped the future-state billing document and collaborated with the FI Functional Analyst, SME and ABAP developer to develop, test and implement the solution

Created a detail functional spec for the enhanced Interface between SAP SD and Beanstream, the Third-Party online Sales Order solution, in order to meet a compliance requirement on the BRD

Created the functional spec for the new Order Confirmation (Pick/Pack slip) that complemented the enhanced billing/statement solution

Created detailed functional specification from the business requirements document

Coordinated with development team (ABAP) in the development of other related customized solutions resulting from RICEFW (including translating business requirements for developers)

Facilitated requirements review sessions to ensure completeness and traceability

Coordinated and managed UAT (User Acceptance Testing) activities with the Business Areas

As custodian of the Action Items list and later the Problem log, I coordinated and influenced the completion of project tasks and the resolution of outstanding UAT issues

Drafted the Implementation & Test strategies and plans documents

Collaborated with the end-users to create UAT scenarios and Test Scripts

Coordinated with external vendors in the testing and deployment of interface solutions in the overall solution

Created Procedures & Process artifacts including end-users training manuals using uPerform

Facilitated Lessons Learned sessions and authored the Lessons Learned document

Project 3 - SAP CRM Enhancement (7.0)

Facilitated blueprinting workshops and followed up with key business process owners for further clarification

Modeled re-engineered business processes for 17 Grants Management programs within the Community Investment department

Worked with business areas to design Interactive Adobe forms for online application processing

Developed Business Process Definition (BPD) documents and process flow diagrams using Visio, in order to cultivate business process standardization

Coordinated with development team in the development of customized solutions resulting from RICEFW

Wrote a position paper recommending a change of Methodology for the CRM Enhancement Project

Wrote a position paper recommending an ERP SAP solution over alternate solutions for the remaining sprints of the project

Created Functional Specifications for the required data enhancements and Reports

Facilitated requirements review sessions to ensure completeness and traceability

Drafted Test & Implementation Strategies and Plans

Collaborated with business to developed Roles based scenarios and Test Scripts for UAT

Engaged in extensive Unit Testing with user roles and authorizations

Managed UAT activities and supported solution deployment activities

Liaised with lead functional analyst and BASIS team to ensure readiness of UAT environment

Created end-users training manuals using uPerform

Coordinated and delivered different end-user levels training

Provided post-Go-Live support to business users for in warranty functionality

Created the RFP to outsource phase 2 of the CRM Enhancement Project

M.Sc. Student – Brunel University – London, UK 09/12 – 09/13

Took a sabbatical to pursue graduate studies abroad, London, United Kingdom

Business Analyst - Alberta E & A Education Ministry – Edmonton, AB 05/09 – 09/12

Project 1 - CRM Implementation

Gathered, modeled and analyzed requirements for several projects – using Use-cases & UML tools

Responsible for documenting, deploying & communicating post-implementation business rules and workflows for CRM system

Championed the data cleansing and migration tasks for the CRM project

Assisted in the development and delivery of CRM users training materials and UAT test scripts

Coordinated the deployment of CRM customizations in testing and production environments

Provided post-implementation CRM system administration and user support functions

Performed impact analysis for the CRM workflows implementation (a before and after gauge)

Project 2 – Alberta Innovate Transition

Managed inquiries from external working-committee members for Alberta Innovates project

Prepared and communicated meeting minutes for 4 working-committees and a steering-committee simultaneously. Gathered application migration requirements to the new environment

Worked with the different committees to produce a framework (As-Is and a To-Be diagram) of the envisioned departments transition

Created a matrix for transitioned personnel and their associated systems resources access requirements in the new environment

Project 3 – Alberta eBrochure

Using Benchmarking techniques, designed a prototype of the eBrochure that captured the Province Branding concept.

Coordinated with external media designers to create the branding images stock and internal web designers to implement the requirements

Tested the eBrochure to validate website for ease of use and brochure usage options to cover varied demographics and technologies

Project 4 – The ATOMS Program

Performed Quality Assurance functions for enterprise applications

Provided efforts estimates for outstanding workload to facilitate project activities planning

Participated in daily scrums to report on completed tasks, planned tasks and if any opportunities and/or challenges encountered


M.Sc. Information Systems (Business Systems Integration with SAP) 2013

Brunel University – London, UK

Bachelor - Applied Information Systems Technology 2009

Northern Alberta Institute of Technology (NAIT) – Edmonton, Alberta, Canada

SAP Certified Procurement (MM) Associate – ECC 6.0 2015

SAP Certified Business Process Integration (TERP10) Associate – ECC 6.0 2013

Completed a three-day SAP delivered training on PMGM 2017

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